[Resolved] Airtel — Unauthorized plan change / now extra charges have to be paid

jaspreetsingh0035

from Chennai, Tamil Nadu

Address:	Mohali, Punjab, 160062
Website:	Airtel

My Airtel digitalTV ID [protected], i recharged my account on 15th march 2017 with 732 INR . As i got a message from default portal " Recharge for your Airtel DigitalTV ID [protected] is due today . Your rental is Rs732. Recharge today to avoid Idle maintenance fee of Rs15. " So i recharged with the same amount but instead my package gets changed to south package earlier it was MegaHD 58 so i called customer care and they arranged a call back so i explained everything but now they said they cant help as i have choose the pack, in the end of conversation i was today i would have to pay 781INR if you want to get the same pack and they changed my plan . i request to know why am i getting charged more, some pooja from airtel mohali told cost has increased i told her to give it to me in writing she arrogantly said not possible you can complaint ...is this the way of increasing money and customer service ?? i am really disappointed with this .

I am not asking anything out of way all i am saying is why i have to pay more please help me out

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Apr 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Airtel Customer Care's response Dear Mr. Singh,

This is with reference to your post dated 16 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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