Airtel — unethical and rude behaviour by the customer care authority

Address:	Balangir, Odisha, 767001
Website:	www.airtel.in

My mother has been using airtel prepaid services since 2 years. Though there were network service issues earlier but recently i found out that the company had activated some vas called playbox which totally no one has any idea of and has been deducting rs. 35 every 7 days for like 2 months already. When i tried contacting the customer care service number 121 a lady picked up who told me in a decent tone that she can't refund the money but can only stop the services and then she directed the call to an authority. I thought that was fair enough and i talked to the authority whose voice was not even properly audible in the beginning. I explained the problem but the person said he could only refund the last amount deducted. I said those services were never activated though the concerned number but the company itself has done the activation then he started talking rudely claiming that in future no such claims will be entertained. I asked him to tell me the procedure how it was done since i had no idea and had neither enquired about that vas nor had i ever visited the site also i said i feel like being looted. There again he talked rudely saying you have done it you might know it better. Still i held on to my calm and said its your service so you should have better idea. He was not even able to provide any proof to his claims and hung up on me rudely.
I know i am not getting my money back now but atleast wanted to share thise horrible experience i had to share for the first time through any telecom company in india. If you have a recorded version of your customer com[plaints then please listen to it and teach some ethics on how to decently talk to custemers. The lady who picked up was fine but the authority was unbearably rude.
The refernce id to the call is cbdov[protected] on 11-oct-2017 at 21:11 hrs.
P. S.- you should have a system of follow up or feedback for customer call satisfaction. Also if you ever find that person then please convey him that regarding his warning about future complaints, i am going to discontinue using airtel services for good and also going to warn others against it who i had earlier suggested to join your services.