Airtel — Unfair bill on postpaid connection after request for cancellation of number- [protected]

Address:

Hyderabad, Andhra Pradesh

I had taken an airtel postpaid connection in Bangalore- [protected] and never defaulted on paying the bill. Then i happened to move to Hyderabad and called up their customer care at 121 and requested them to cancel/deactivate this postpaid connection. Was then instructed to visit their outlet and make the request using the phone there. This was painful; yet i went all the way to their outlet, spoke with their customer care representative who asked a lot of questions on what and why etc and then was finally told that the customer care representative cannot cancel or raise a request on my behalf. Upon my further request she assured that their higher official would contact me in another 2-3 hrs and get it deactivated. But the call did not come. This happened way back in April this year. So to be safe, i just removed the sim and never used it again to not incur any charges. But lo! They have been piling up charges on it and then there was suddenly an email threatening of legal consequences for bot paying up what was due. Upon writing to them again was told that there was mobile internet charge. What mobile internet charge could be there when the sim wasn't used in any mobile phone? This question was never responded. And now am charged with around 986 bucks for nothing. Worse still, they have closed the option to pay the bill online meaning it is the subscriber who needs to rush to their outlet for the service they did not at all use and pay them the money! What kind of professionalism/service is this? This is very shameful that Airtel that claims to be a No.1 service provider should resort to such means to harass their subscribers and fleece money. IS anyone listening or do simple subscriber need to suffer like this??