Airtel — Unjustified Bill and No Response on Complaint

Address:

Bangalore, Karnataka

Hi Team, I am here to report a complaint after a long wait for a call from airtel on my complaint for mobile # [protected]. I have been using 4G data on my mobile for past 3 months. I am on a airtel post paid my plan along with a 1GB 4G data booster. Since i bought a new Redmi note 4g mobile, i activated an offer to get extra 1 GB 4g data free along with 1 GB that i am paying for.So i have total of 2GB of 4G data on my mobile. In May, i have used a total data 1.2GB out of my 2 GB. But in my bill they didnt consider the free data, just charged for data more than 1 GB. I have called to Customer care couple of times and they said they will arrange for a call back from backend team in 2 hours. I have reported issue thrice but i didnt get a call till today. Its been 9 days and my bill due date is coming closer. I am really pissed off with your tricks in billing ( This is not the 1st time i am facing this). I really wants to close my account. Please some one bother to respond to me? Thanks, Madhuri