Airtel — Unjustified bill

Address:

New Delhi, Delhi

To, The Manager Billing Section, Bharti Airtel. Sub:Misleading and tricky game played by your representative of Airtel Mr.Ramya D. R DR, Service Specialist airtel even after agreement regarding last month's unjustified bill and bill raised for this month of Rs.1707.72 instead of amount (Rs.1399/- +14% Tax)as per revised plan. Dear Sir, I am seriously annoyed and stunned by deliberate excess amount bill raised by Airtel bill section this month also. Last month after so much debate/e-mail correspondences o[censored]njustified bill raised and telephonic conversation and subsequently agreed by your representative to rectify the bill for the last month, seems just to make me fool. Mr.Ramya D. R DR, Service Specialist airtel just shrewdly stopped me to make any allegation or complain further to higher authority of Airtel. Bill section send revised bill of Rs.1570.62(reducing from Rs.1670.94). If at all an amount of Rs.1670.94 is justified then why reduced the bill? I should have suspected the trick of reducing the amount for the time being. But I have waited to see what amount the 3rd Oct. bill I receive. Now I have understood the game what he meant "the amount of Rs.100.32 will be credited" message sent vide e-mail even after agreement of overcharged and unjustified bill. Unbelievable, it is not true, it is a blunt lie. It was not discussed or agreed upon that the amount of Rs.100.32 will be credited to my account. Please see all the earlier my correspondence and calculation furnished by me which is on record will make you clear crystal about my allegation. How can I agree with Rs.100.32 credited next month. What difference does it make to me? Mr.Ramya D. R DR, Service Specialist airtel tried to be over smart and clever of himself anyway. Whereas it was rather agreed that wrong calculation was made by billing section on pro-rata basis. Rs. 99/- has not been taken in pro rata upto 12/8/2015 whereas Rs. 1299/- was calculated on the basis of pro-rata upto 12/8/2015. The bill raised by charging Rs. 99/- for the whole month of Aug.2015 whereas plan has been changed to Rs.1399/-(which includes Rs.99/- w.e.f 12/8/2015 it self). Previous bill of 8/2015 should have been Rs.1299/- + 99/- upto 12 /8 & 1399/- upto 30/8. Now I think I should have recorded Mr.Ramya D. R DR, Service Specialist airtel conversation. I would like to quote Mr.Ramya D. R DR, Service Specialist airtel who played the game as under: "This is with reference to your email regarding billing adjustment for your airtel fixed line number [protected]. As discussed with you on mobile number, please note that an adjustment of Rs.100.32/- has been credited in your account on[protected]. Now the current outstanding amount is Rs.1570.62/-. The adjustment will reflect in your next bill dated[protected]. It is not understood why "please note that an adjustment of Rs.100.32/- has been credited in your account on[protected]. Now the current outstanding amount is Rs.1570.62/-. The adjustment will reflect in your next bill dated[protected] " was intimated. Then why reduced the bill ?. Just to fool me and puzzle me in word games? Please see the my previous correspondences and arrange to make necessary rectification of the bills in computer. Latest 3rd Oct.bill amount should not be more than the amount of Plan Rs.1399/- + 14% tax. It is not the matter o[censored]njustified Rs.100.32 to me only but it is more of the reputation of Bharti Airtel. I would like to meet you personally to draw your kind attention towards true picture of Bharti Airtel due to some incompetent employee who are tarnishing Bharti Airtel's image apart from my harassment. With regards PRABIR KUMAR DAS