[Resolved] Airtel — Unnecessary balance deduction by airtel

Vivek Bhargav Valiveti

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411015
Website:	www.airtel.in

Hi,
I was deducted an amount of RS. 99 for the activation of international roaming.
I am 1000℅sure that neither did I travel out of country nor did I ask for the activation of international roaming
Refer below messages

(1/2) Dear Customer, International Roaming rental charge is Rs99. Due to low balance in your account, Rs.92.44 have been deducted and balance amount of Rs.6.56 will be deducted in..(2/2) subsequent recharges.
Dear Customer, Rs.6.56 have been deducted towards the International Roaming rental of Rs99 activated on 04-MAR-17.

I request you to look into the issue immediately. I would urge you to do so as I am in fact losing faith on Airtel, and a deduction of heavy loss including the blockage of customers from atleast reaching the customer care executives, is much annoying than ever...Yet Airtel claims to be open network. I express intense frustration to be an Airtel customer.
Therefore, I urge you to solve this immediately, else I am out.

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Apr 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 06, 2017

Updated by Vivek Bhargav Valiveti My Airtel Phone number : [protected]

Verified Support

Mar 12, 2017

Airtel Customer Care's response Dear Mr. Valiveti, ,

This is with reference to your post dated 6 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Comments

Gargi09

from Noida, Uttar Pradesh

Dear

Hey its been 5 years i have been using your network but seriously from last few months i am highly disappointed with your guys unnecessary all the tym u keep on deducting amount from my main account unnecessary.
Inspite of having data balance i daily got a msg of deduction of amount from my main bal i dont know why..and when ever i use my data between 12-6 am why the data bal is deducted from my main account as u guys says that using data between 12am to 6am is free..then for what the deduction is for.
Unnecessary u guys keep on deducting amount from my main bal and data bal.

I really want to port my this number to other operator i am highly disappointed and dont want to further use your services.

Please go through the images which i have attached
One is the screenshot of how much data bal i have and another one is the screenshot of msg which is send by u guys.

Kindly send me the number so that i can port my number to other operator .My details are as follows

Namrata sharma
[protected]

Regards
Namrata sharma

Sent from my iPhone