[Resolved] Airtel — Unnecessary deduction of balance and bad response from customer care executive (team leader)

Adityadas

from Mumbai, Maharashtra

Address:

Lucknow, Uttar Pradesh, 226016

This is very disappointing that airtel is now deducting unnecessary balance in the name of internet. This complaint is against the reference no. PR03280004. This side Ms. Mondal (from UP east region (Lucknow)) and i faced a deduction of around Rs. 320 on this 19th Mar 2016, so it was very natural to call customer care and asking for the same. I did same and had a talk with Airtel Customer care Team Leader Mr. Anshul on same day.He talked very rudely and even refused to transfer the call to his manager.
Is this is how Airtel respond to their customers..?? I need an answer and not only that also my money back which is my hard earn money..

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Aug 19, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 March 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support

Apr 04, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 March 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd