Airtel — unreasonbale balance deduction

Airtel — unreasonbale balance deduction

S sumitmasti from Delhi, Delhi

on my mobile no. [protected] around 200 rupees has been deducted...then i call customer care and they told me that its the internet usage charges ... which is AUTO RENEWED whether you use it or not... and twice they put me on hold and cut the call ...even during the conversation with them my balance get deducted and no one attending me properly and neither listening me just telling their side and repeating their answer... then i checked me my mobile data on phone that is off which they told me that is on as they seeing it on their screen... Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint.
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sunil,

This is with reference to your post dated 21 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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