This is the support i got from airtel for an international roaming bill compliant i have registered.
I have been to italy in november last week and first week of december. The day i landed (25th november) i used my mobile for informing my parents about my safe reach as i haven't inserted my matrix sim that i bought from airport. After 2 days, on 28th i received a call from airtel customer care excutive informing about an ir plan which cost me only 649 rupees and i have utilized on the day i arrived. Having a discussion about 5-7 minutes i said ok to activate the plan, if that's free of cost. I was so happy that airtel gave me free so dead cheap ir plan.
After a month i have received bill of 14k rupees. So, i have opened a case with airtel on the same to check why i have charged a huge amount of bill. I have called the airtel customer care and asked why i have charged so m8uch, that person infirmed the plan that was activated is per day plan not onetime plan, which was a wrong information provided by the customer care executive when i was in italy. I have explained the same to the person and he said he can see some miscalculations and he will open a case and revert me back.
After few days, i new bill got generated with 9k and they have informed me that i was charged double for few days and they reverted it back. (Same kind of issue has been faced by one of my colleague when he has been for france, he was charge double) if someone doesn't pay attention, will be end up paying amount that they are not supposed to.
Now i have asked them on the call that i have received on the 28th of november 2017. I have requested them to listen to the recordings about the information i was provided over the call and i am sure that the prson told me its one time charge but never informed me that its onetime per day. Remember i have my matric sim with me for communication. After several calls and escalation to higher level and nodel department, they have said the statement since you have used airtel services during your visit you have to pay. They were reluctant to go ahead and check the call that i have received. I have told them that i am ready to pay around 4k but not 9k as i have used the services that i have used because of the wrong information that i have been provided by someone from airtel customer care executive.
They have barred my incoming calls thrice. And i ahd to wall to airtel store to get that fixed. The third time they have confirmed that they wont be activating the services until unless i pay the bill of 10k. I have been without incoming calls for around 2 days and i had to pay the bill which i shouldn't be paying.
It took almost 2 months and i have been charged late payment fee for both the months even there was a dispute in the old bills.
Number: [protected]
Resolution: airtel should reverse the bill generated for all the ir charges that i used for the period from 28th november to 8th decmeber and the late payment fees that were levied.
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