Airtel — unsolicited opening of airtel payments bank

sklp06

from Korba, Chhattisgarh

Address:	462001
Website:	www.airtel.in/forme/home/needhelp

I had got my two mobile number [protected] and [protected] adhaar verified. Next day i received a message that my airtel payments bank account is activated and that all dbt due to me is registered to be credited in airtel payments account.

I have not opted or registered for any such facility. Only thing i did was to get my nobile number adhaar verified. I mailed to airtel at [protected]@airtelbank.com several times with request to close my airtel payments account and deregister me for dbt credit in airtel payments bank account. I also put in complaints in their website. No action has been taken by airtel yet.

Activating airtel payments bank account on mu mobile number and registering the same for dbt creit without my consent is amlpractice by airtel. I want the same the airtel payments banks account closed.

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Airtel customer support has been notified about the posted complaint.

Oct 17, 2017

Updated by sklp06 Update on the complaint.
I recived a call from Airtel Customer Care. A very rude gentleman who does not know how to speak politely, told me that the Airtel vendor may have registered for the Payments Bank account on my behalf and that I should sort out the issue with him.
It is not understood, why Airtel company is not taking responsibility for the situation they have put me in by their unethical conduct. If the company has appointed some service vendors for Adhaar verification, it is the responsibility of the company to impress upon the service vendor not to register the customer for unsolicited services.
The issue is still unresolved while the company is trying to shirk responsibility.

Oct 20, 2017

Updated by sklp06 Update on the complaint
Airtel is sending me mails asking me to share copy of Proof Of Address/Identity via email. Keeping privacy issues in view, one is reluctant to share copy of Adhaar on mail. In any case, the mobile numbers are already Adhaar verified. Necessary details, therefore, are already available with Airtel. I do not know why Airtel is insisting on sharing copy of the POA/POI on mail which I feel is contrary to Govt guidelines. It is a simple matter of closing my Airtel Payments Bank account which they activated without my consent. I beleive TRAI guidlines in customer grievances say that complaints should be resolved within 7 days. This issue is going on and on. mainly due to procastination by Airtel, for more than 10 days now.
Issue remains unresolved.