Airtel — unsolicited payments bank account opening

Address:

Bhopal, Madhya Pradesh, 462021

I had got my two mobile number [protected] and [protected] aadhaar verified. Next day i received a message that my airtel payments bank account is activated and that all dbt due to me is registered to be credited in airtel payments account.

I have not opted or registered for any such facility. Only thing i did was to get my mobile number aadhaar verified. I sent mail to airtel at [protected]@airtelbank.com several times with request to close my airtel payments account and deregister me for dbt credit in airtel payments bank account. I also put in complaints in their website. No action has been taken by airtel yet.

Activating airtel payments bank account on my mobile number and registering the same for dbt credit without my consent is unethical business practice by airtel. I want the airtel payments banks account closed on all my mobile numbers
17 oct 2017
I received a call from airtel customer care on 17 oct 2017. A very rude gentleman who does not know how to speak politely, told me that the airtel vendor may have registered for the payments bank account on my behalf and that i should sort out the issue with him.
It is not understood, why airtel company is not taking responsibility for the situation they have put me in by their unethical conduct. If the company has appointed some service vendors for aadhaar verification, it is the responsibility of the company to impress upon the service vendor not to register the customer for unsolicited services.
The issue is still unresolved while the company is trying to shirk responsibility.

20 oct 2017
Airtel is sending me mails asking me to share copy of proof of address/identity via email. Keeping privacy issues in view, one is reluctant to share copy of aadhaar on mail.in any case, the mobile numbers are already aadhaar verified. Necessary details, therefore, are already available with airtel. I do not know why airtel is insisting on sharing copy of the poa/poi on mail which i feel is contrary to govt guidelines. It is a simple matter of closing my airtel payments bank account which they activated without my consent or asking for any poa/poi ets. I believe trai guidelines in customer grievances say that complaints should be resolved within 7 days. This issue is going on and on, mainly due to procrastination by airtel, for more than 10 days now.

12 nov 2017
The issue is still unresolved. I even wrote to the appellete authority appointed by airtel for grievance redressal. Airtel is still sending me mails asking for my proof of identity. While activating the payments account, they did not even bother to call me, let alone verifying my proof of address. They insist on proof of address for closing the payments bank account. This is nothing but procrastination and tactics to wear the customer down. Look at the tactic adopted by airtel to further their business, customer satisfaction disregarded.
I want to know what are my legal options to make airtel pay for the harassment caused to me.