Airtel — Urgent Resolution Required: Frequent WI-FI Disconnection Issue / No [protected]

My name is Priya Samarth Sawant, and I am writing to express my deep frustration and disappointment regarding the ongoing Wi-Fi disconnection issue that I have been facing for the past 1 month.

Despite reaching out to your customer care multiple times and even having a technician visit my premises, the problem has not been resolved. The last technician assured me that the router would be replaced to fix the issue, but to my dismay, I received a call the next day stating that the router cannot be replaced. Since then, there has been no further follow-up on my issue, and I am still enduring frequent Wi-Fi disconnections.

I rely heavily on a stable internet connection for my work and personal needs, and this ongoing disruption has severely impacted my productivity and daily routine. Each time I face a disconnection, I am forced to either restart the router or wait for an extended period (5-15 minutes) before reconnecting. This has become an inconvenient and frustrating ordeal, and it is unacceptable given the time and effort I have already invested in seeking assistance.

I implore your team to take immediate action and provide a satisfactory resolution to this matter. I kindly request that you:

1-- Conduct a thorough investigation into the root cause of the frequent disconnections to identify the problem accurately.

2-- Replace the faulty router with a new and reliable one, as was initially promised by your technician.

3-- Keep me updated on the progress of the resolution at each stage of the process, as timely communication is essential to building customer trust.

I understand that technical issues may arise, but as a loyal Airtel customer, I expect prompt and effective support to rectify such problems. Please consider the impact this issue has had on my daily life and the inconvenience it has caused me for the past month.

I believe that Airtel Broadband values its customers and strives to provide excellent service. I sincerely hope that you will take this matter seriously and resolve it as soon as possible. If the issue persists without resolution, I may have no choice but to consider alternative service providers, which I would prefer to avoid.

Please treat this email with utmost urgency and ensure that my concern is escalated to the appropriate team for immediate action.

Thank you for your attention to this matter. I eagerly await your prompt response and a satisfactory resolution.