[Resolved] Airtel — vague plan descriptions. and they don't even refund your money if the plan doesn't work

Spriha Awinpushpam

from Chennai, Tamil Nadu

Address:	560076
Website:	Airtel

I bought the rs 399 plan (Unlimited local+std +84gb data for 84 days)
However money is still being cut from my main account. And i only received 2gb data for 28 days. I called the airtel customer care however they refused to help. They only kept repeating some policies and saying "madam aapko jaankari dena chahta hun". Instead of solving my issue the customer service guy kept telling me about random airtel policies. It has been a very disappointing experience.

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 26, 2017

Updated by Spriha Awinpushpam Ok please do that.
I got 1 call from Airtel yesterday. However your representative said its not her department and she will get the prepaid department to call me. which hasn't happened yet.
I haven't received any resolution

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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