[Resolved]  Airtel — Very BAD service provided by Airtel,I have recharged my DTH with 482 rs but still my TV Is not working past 2 days

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:airtel.in

Hi,

I have recharged my DTH(DTH ID [protected]) with 482 RS on Friday night( 30/07/2017) before my DTH recharge get expired. i have recharged on Airtel offical web site.there i got confirmation that payment has been done successfully.But on next morning My DTH get stopped working and saying that connection has been suspended due to low balance.even though i can already paid for same. when i have called customer care they are saying they need transaction id for this. As bank website we don't have any transaction. when i conveyed same to them they are saying that go to bank and get the transaction. how bad service they have. on their website they even don't have transaction id. they hanged up my phone and said they can not help

How bad service #Airtel is providing me.they even did not returened my money back and did not provide DTH service.

I think if you are not capable to provide your customer service then stopped your services.

Its very bad customer experience that they are giving.i am very disappointed. Please don't go for DTH, i will prefer that.

Thanks,
Gagan
[protected]
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Aug 19, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2017
Airtel Customer Care's response
Dear Gagan,

This is with reference to your post, dated 02 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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