[Resolved] Airtel — Very IRRESPONSIBLE behaviour

IamKittu

from Anantapur, Andhra Pradesh

Address:

Prakasam, Andhra Pradesh, 523001

I never expected this kind of treatment from Airtel.

Issue : number portability

I was called by a person from airtel team to explain postpaid offers. I was convinced to the offers provided and said ok to number portability from Vodafone postpaid.
As I stay in Ongole (Prakasam dist), they asked me to send documents for proof through WhatsApp. I have sent the details along with the portability details.
Then I was told that I would be receiving my sim through post to the given address in WhatsApp.
Its been nearly a month, till now I have not received my sim.
When I tried to call them most of the time it was busy/not reachable.
When I tried to reach them through WhatsApp they are not at all responding.
Vodafone people blocked my sim card on Oct 29th and these people did not send my sim. Many important calls will come to me.

Portability applied to number :[protected] on 23rd Oct.

Do not play with customers to achieve your targets airtel.

Mail: kirity.[protected]@gmail.com
Cell: [protected]

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 November 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Nov 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 November 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Nov 28, 2016

Updated by IamKittu Please check the above mail once again so that u can get my mail id n contact details.

Dec 01, 2016

Updated by IamKittu I have received a call from you airtel. I have explained the situation. Customer care person tried to reach that person to whom I have sent my document proofs.But that person was not reachable to your representative also. After that I was not communicated. When are you going to resolve my issue?