Airtel — very poor network coverage and no support from airtel network team

Address:

New Delhi, Delhi, 411021

Hi,

This is to bring to your kind attention that, since the my mobile number porting was successful on 3rd or 4th december, 2017. I have been experiencing extremely slow browsing on my mobile phone.
I called airtel support guys and did whatever they asked me to. Example - change the internet settings, the apn settings, take the sim out and wait for 30 seconds... Everything, but with no luck.

Finally, the so-called customer support specialist (Customer cheat specialist), told me that i will get a call back from airtel network team to fix the issue.

I did get a call once from a lady who again asked me to do the same thing, which apparently did not work. She then told me she would call me back after 24 hours after resetting my profile from the beck-end.

Since then, i have been waiting for those 24 hours to end. I called airtel guys every day to inquire about the status, but with vain. Everyone kept lying that i should get a call back within 24 hours, but that never happened. Following is the sequence.

Spoke to airtel customer support specialist named bhavin, he promised me that i should get a call-back within 24 hours.

Next day, i called and spoke to franklin d'souza, i was on the receiving end of a fake promise again.

Next day, i spoke to a lady, fake promise continues...

Next day, i spoke to dhiren patel... No luck.

To make the things worst, these guys even closed my ticket without any proper solution or justification. However, i got a text from airtel saying they could proceed further with the ticket number because i was unreachable [which is again a lie]

Note - i need my money back!!! You charge me for 4g and provide 2g speed.

Abhishek deshmukh