| Address: | 799002 | | Website: | www.airtel.in |
Respected sir/madam,
I am writing to you in order to tell about the problem faced by the airtel users in ramnagar road no 3, agartala, tripura.
Here, airtel is providing very poor and weak service.The results of the poor services are: very bad internet speed(In 3g we are getting about 100kbps, and 2g it is only connecting no speed is there at all.It takes about 2 minutes to connect to data services in 2g), signal is heavily fluctuating ( when i go to my terrace i get signal strength about -85dbm and when i come to my indoor it even strikes up to -125dbm).Call doesnot connects in 1time after dialing even in 3g and in 2g takes about 2 minutes to connect a call, even if the call is connected the voice does not go and reach properly the voice is lagging.The voice quality is very very bad. Here peoples even i am facing problem in indoor especially and this problem continues outdoor too. I tried to talk to the customer care they either disconnects my call or transfer this call to their seniors or sometimes the even tells me to discontinue the service.I also tried to contact the nodal authority they tells that it would take a little time and they pretend to take complaints but do not take. Even they told me that his system's application is not working so he will take the complain letter. I have tried every means, but it failed.Unfortunately, i am compelled to write about this here.
I expect airtel to take this complain very seriously, and i recommend to optimize the network by attaching duplex, in order to give a good coverage here.Please increase the internet speed especially 2g and 3g as everyone like to surf on net.Please do take this complain seriously and if possible send your network engineers to meet me.You can contact me in this no.([protected], ) and call through a valid no so i can back call you(If you donot get me, due to network issues).Any suggestions is greatly welcomed.
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