Airtel — very poor service - not able to contact 121 for complaints

Address:	600044
Website:	Airtel Broad bond wifi connection service issue

We have taken airtel broad bond connection and airtel agreed to give a speed of 40 mb/s. The speed was ok initially. Later the speed went less than 15 mb/s and one day it was 0.04 mb/s. Our complaint is they have not given proper service support in case of connection dead. The main complaint is we couldn't contact through their fancy number 121on 12.4.2018 and 13.4.1 8. On 14th april onwards the fancy number promoting their products like t20 offer, 6 lines offer and there was no option to select customer care support. Our wifi and landline were not working from 12th april and we couldn't reach them. Airtel intention to promote their product and not care about provided service and their problems. We are paying for their service in time. Now we decided to disconnect their services and informed over the phone when they called to us. We request indian consumer complaints forum to analysis the customer problems and help us customers to get good service from big companies. These big companies are having higher level political support and they are not given respect to consumers. Mainly they are not considered our problems. If we fail to pay the payment, the big companies disconnect the connection immediately without any communication. If possible, pl punish these big companies from your end because we are very poor consumers and we can not fight against these big companies.