Airtel — waiver not being processed on time

Address:	560076
Website:	www.airtel.in

Waiver not being processed on time which results in late payment fees + service disconnection.

At present the waiver will not be processed at all until the whole amount is paid from customer side to release the connection later i will raise a complaint to claim it back.

From the day one i took the connection was not as expected.
The router which they gave me was not a 100% quality product router name: binatone.
I raise the complaint which was kept open for 90days. Whenever the field engineer comes to home he will have a superb d-link high power router and check the connection status and says sir! The mpl server is down, cable is fault, junction box issue and pack up with out resolution but the complaint will be clsoed and i have to open up a new complaint to followup.

The day i took the connection, the junction box which was sitting on my same building was full hence they planned to take the connection form the next street which was the first mistake. The length of the wire was too long from junction box. The speed of the internet was not 100% satisfied.

The stability of the connection was not satisfied 100%.
I was not able to do my office work which is the primary reason for getting a connection from airtel.

Inspiteof raising many complaints the issue was not resolved.
Now airtel wants me to pay for the connection which did not work for a long time to resume it and then provide the waiver.

As promised airtel did not provide waiver on time instead put it on my head.
As agreed airtel should not come and knock my door for any future communications.

Regards,
M mohamed jalaludeen
+91 [protected]