Airtel — Wallet not credited but money deducted from bank

Website:

Airtel.in

I initiated to add rs 1000 to airtel wallet
But it cane up as transaction failed but the money has been debited from bank account

"Hello! You have initiated to add Rs.1000.0 to your account 9********. Please keep the txn id[protected] for future reference"

Other than this message there is no other evidence that I even attempted to add money.

Also this is not the first time.
Earlier once i lost rs.49 and rs.129 but I forgot about it as i was in rush

But rs 1000 is a significant amount and I have made all attempts to contact customer service but I am not able to speak to a human.

Airtel only responds if we post on twitter