[Resolved] Airtel — Weak 4g coverage — who's fault?

Sandeep_15

from Shimla, Himachal Pradesh

Website:

airtel.in

Dear sir/ma'am,
I recharged for 4g internet data after checking airtel's website about the 4g coverage in our area (Pin 125055).
But I'm unable to use the data as the 4g network is weak. Why don't the company allows to use 4g data as 3g while it does the same for using 3g data as 2g.

I would really appreciate if the company allows me to use my data in 3g network.
I'll provide my phone number later.

Was this information helpful?

No (0)

Yes (0)

Sep 7, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2016

Airtel Customer Care's response Dear Sandeep,

This is with reference to your post, dated 30 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd