Airtel — Worse experience from customer care

Address:

Malappuram, Kerala

I am using the Airtel sim in Kerala circle only for internet and also I have auto debit feature where every month 149 INR will be deducted for 1 GB 2G data. On May 3rd my 12.00 my data was expiring, so to make sure I have continous internet I have recharged for 110 RS and my balance was 181 RS maintaning sufficient balance to debit for internet pack. Next day morning when I woke up (slept with data ON) the balace was 118 RS and internet was not activated. When I called up the customer care the info I got was it will take one hour to activate the next month internet. From 12.00 to 1.00 AM 62 RS was deducted and no balance for auto debit. This is rediculous I have activated auto debit for continous internet and now I am stuck here. If this was the case I would have went to shop and recharged, why will I go for auto debit!!! The response from customer care was really rude, she was like "if you want to recharge it manually cancel auto debit and go for it". When I told I am going to disconnect the sim as I am unhappy with the service and such details where never informed, she is like she is ok with that!!! That's a bloody hell of service!! 1.The delay with auto debit is not informed. 2. This is how airtel deal with customers? You just lost another customer! Ref no: CBDMO[protected]