[Resolved] Airtel — Wrong and access billing charged | |||
Hi, I was using the Airtel No. [protected], 4 - month ago they charged on Rs.500/ for data service while I had not uses the same, As I had taken the plan of 299 in which 1.6 GB data plan was available. I never uses more than this. So I did several correspondences with Airtel to correct the bill but they don't do and started adding this extra amount with others charges like late penalty in next every bill. I did not paid such extra amount and now it reaches to Rs.1345/ though service are stopped since two month. Now they are charging this amount in my corporate Airtel mobile Number. Please help the way forward. Was this information helpful? | |||
Nov 22, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Oct 19, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 October 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 22, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 October 2016 We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence | |||
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