Airtel — wrong billing - fed up calling every week (reachable on [protected])

Address:

560062

Complaint is about my personal mobile not the one mentioned above.in aug i have asked them to put in safe custody. So they asked me to clear the previous bill plus pay the safe custody charges. Paid the same + safe custtody charges + 6 months (50*6). All this paid upfront. So safe custody done.in aug end i wanted to take it back from safe custody due to some personal reasons. Now these jokers and [censored]er started they drama. It took them one week to take it out of safe custody and then on their own they have or their system has initiated 5 plan changes in a day (Point1). Also there is data pack of 700rs (Point2), whcih i told them who has enabled and told to disable next day itself. Which is absurd totally as they dont change any plan and packs without customer confirmation. From sep17 till jan'18 if we go by simple thumb rule the bill comes (399 round of 400 * 5) = 2000. Now starts the whole frusturration... To my shock bill came to some 2000/- per month. Every week calling these jokers to rectify the same and useless any on call is we cannot help oru senior will help and somebody will call. Keept calling on weekly basis and keept explaining in every call where they have done mistakes. To my shock, they reversed the extra amount after three months and some 10 calls. Best useless explanation comes that they are not able to remove 700rs data pack some issues are there. So every month on billing i ahve to call explain some jokers on the call and wait to get useless response stating we cannot help somebody will call. Best part this time when i call person the call says why i am not pay outstanding amount and he tell me that i am unnecessary making issue. Airtel team if 500 makes you rich you can take that amount. I have already started closing my relation ship with you which goes back to 12 years. Where till date i have not defaulted even once and my account has already been in credit balance. If can do something before next billing fine. Else roll it up.