[Resolved] Airtel — Wrong billing for cug postpaid plan

aps.

from Mumbai, Maharashtra

Address:

400063

Hi,

I have four airtel number postpaid number activated under same cug plan. At the time of activation it has been confirmed by airtel that cug to cug calling would be free.

As i checked my bills, i have been charged for calling on cug numbers from first billing cycle and same has been confirmed by airtel executive.

When i raised the complaint appellate authority said i have been charged for calling on cug numbers as i was not in base city and because of roaming charges. I had shared bills where i have been charged for calling on cug numbers even when i was not in roaming network but they are not settling down the bill and said as par airtel policy we can not reimburse the overcharged amount.

Please do let me know how can i register a complaint againt airtel

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May 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 21, 2017

Updated by aps. Dear Rakesh,

Appreciate your efforts .

Please confirm how long would it take to resolve the issue .Also, please confirm to whom i can escalate appellate authority . On the call they agree that i have been charged on calling on CUG numbers but then i got the mail or message they can not do anything and issue has been resolved .

Can i get the email ID of senior officer .

Regards
Ankit khandelwal

Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 16 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Comments

aps.

from Mumbai, Maharashtra

Dear Rakesh,

Appreciate your efforts .

Please confirm how long would it take to resolve the issue .Also, please confirm to whom i can escalate appellate authority . On the call they agree that i have been charged on calling on CUG numbers but then i got the mail or message they can not do anything and issue has been resolved .

Can i get the email ID of senior officer .

Regards
Ankit khandelwal