[Resolved] Airtel — Wrong current Bill reflecting for airtel postpaid number:[protected] | |||||
As per technical fault from airtel side which they have already accepted and also they have adjusted correct bill for Billing cycle 23rd Dec 2016 to 22nd Jan 2017 for my Postpaid Number:[protected] and I have already paid the amount of Rs.344 as per correct bill for the same. And today when I have seen my current usage of current Billing cycle i.e. 23rd Jan 2017 to 22nd Feb 2017, Current usage is reflecting 15.72 Rs. instead of Rs.0.0 and also getting overage 1483 min used for National roaming.I didn't used anything extra but I am getting this type of issue again and again. Really I am fed up with Airtel services. From next billing cycle, I will switch my both airtel postpaid number to other network because I don't have any other option. I have raised my concern to consumer court so many times, But still issue is not resolved.Could you please take the strict action against Airtel. Was this information helpful? | |||||
Mar 13, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 31, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 January 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 07, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 January 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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