Airtel — Wrong deduction of balance for internet browsing

kaushlendra135

from Mahoba, Uttar Pradesh

Address:	Sultanpur, Uttar Pradesh, 222302
Website:	www.airtel.in

My mobile number is [protected] and rs 338 was deducted from main balance as a charge of internet browsing on 5th oct 2015 at 16:15 instead of balance deduction from netpack balance. From that day, customer care always telling the refund of balance within 24 hrs and even within 4 hrs, but all complaints were closed without any resolution. It's like begging your own money from company. Is there any solution or only port out?

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear kaushlendra,

This is with reference to your post dated 09 October 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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