[Resolved]  Airtel — Wrong information and false assurance

Address:

Bangalore, Karnataka

I had sent an sms to port my number to other network on 24th sept later i received a call from airtel team on 25th evening however your executive enquired the reason why i want to port then i stated him that i hv network issue and billing issue so he assured me that for network issue i have to visit to the airtel office and get the sim exchanged as it is a sim issue and for billing issue he stated that he is reducing Rs.100/- from my current month bill i.e Sept bill Rs.578/- and even informed that i would get the confirmation on the same within 48 hours but till date i have not received any confirmation. Later on 29th sept i called the customer care number and informed the same to them but they are so inefficient and told me there is no cut down on th bill and even told me that whatever call i have got is false and they have not at all called and cannot give that cut down on the bill. Now my grievance is y the hell you give such assurances when you are unable to keep up the word given to the customers. Is this a kind of service given to the customer it is really worst service i have ever seen. i have even got the reference number for the complaint i had given i.e 58216203 now i want the thing what was assured to me after that only i will be paying the bill.