[Resolved] Airtel — Wrong information provided to sell airtel infinity plan

Anurag Chopra

from Ernakulam, Kerala

Address:	Alwar, Rajasthan, 301019
Website:	Airtel

Sir, on 27th May 2016, I had a discussion with airtel customer care executives, recording of that must be with airtel.
On that day I was told about airtel infinity plan, and that wynk music subscription would be free with this plan.

When one month got over, wynk is charging me money to download music, which would not happen if the subscription was free.

But on 15th June 2016, I again had a discussion with customer care executive of airtel, and was informed that this plan was valid till 31st March 2016.

I was cheated i am busy, call you later airtel by providing incorrect information just to sell a plan like this.

Please help.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2016

Airtel Customer Care's response Dear Mr. Chopra,

This is with reference to your post dated 15 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 20, 2016

Airtel Customer Care's response Dear Mr. Chopra,

This is with reference to your post dated 15 June 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd