Airtel — Wrong information through sms

Address:Mathura, Uttar Pradesh

On sept 16th i have made recharge on my airtel Mobile of Rs. 14, 13, 12 based on sms recd on 15th Sept and many times before Rs14=A2A calls 10p/min 28 days Rs.13 = loc calls 30p/min for 28 days Rs. 12 = std calls Rs1/3 min 45 days.the call rate was active only for a few day. on calling 121 the exec. said there was no such offer.this is cheating. i told him i have sms's to prove it. but he refused to take my complaint. due to this i lost all my talktime as it defaulted to normal tariff. the same happenned on my wife's mobile.request you to please help resolve this matter.
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