Airtel — Wrong postpaid bill calculation on Free 2G data used

Still issue not resolved.

screeshots!

Hello,

As per the latest bill for period 08-Apr-2015 to 07-May-2015 my bill for account number [protected] is generated to be whopping 3034.32₹.
For the usage I have done this is at least 5-6 times more.

As per my bill plan T67 CUG 199 plan, 1GB 2G internet is free.
As per the bill I have consumed 93194 units i.e. approx. 931Mb which is less than 1GB, but only 5538.40₹ discount has been applied.

I exhausted the consumption of 1GB – 3G usage by 23-Apr-2015 so I connected with customer care for deactivation of 3G so that I can continue default 2G usage.

1) But they said it would be prorate basis as its being activated in the middle of month. So I would get only 512MB data to be used.
As per the plan I have to be given what I am offered.

2) On other note I noticed there was almost 100-150₹ being crediting into Unbilled usage.
I wrote to customer care asking for the reason but customer said they can’t see customer’s usage and I was asked to write them after bill generation so that I connect with them only after whopping bill is generated.

Its unbearable excuse that they can’t look into customer account on his request and provide required information which is necessary for controlled consumption.

3) Even though data usable under 2G was 1GB I keep using it carefully everyday checking DATAUSE from 121. Till end of the billing cycle it showed that I have consumed only 385out of 512MB.
Also I had set the android data limit setting (we can assume its 95% accurate).

In the bill it shown that I have used 931 MB data of 2G data.

So automated server notification mislead me for usage over than 512MB (even though it’s not over usage as per the plan) and gave me wrong information.

So as per the information provided I haven’t crossed usage of prorate data limit too.

4) They said that 2G was activated only after 23-Apr-2015, and I couldn’t have used 2G and 3G both.
But the bill shows that they have charged me for 2G since 8th April, start of the billing cycle.
How is that possible?
So prorate basis calculation shouldn’t apply here as customer was using default service start of the cycle.


So no charge should be levied for both 2G and 3G usage.

Monthly charges would be 199+250 = 449 instead of 324 ₹.

So waiver to be applied of 2128.44(for 2G) + 207.69 (for 3G) = 2336.13 ₹.


I have written countless mails explaining the same but I get same reply saying charges are valid.

I am really frustrated as this has happened with internet usage calculation many times.

Regards,
Prateek

Dear Mr. Mahendrakar,

This is with reference to your post dated 17 May 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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I dint get any update.