[Resolved] Airtel — Wrong Promises

Amit Mandal Mandal

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700091
Website:	www.airtel.in

Number [protected] (Airtel Kolkata)
Dear Sir/Ma'am,
I have ported my number from BSNL to Airtel Postpaid.But you have not provided me the same what you said before. Whenever your agent named perhaps Sangita or Sayani from the number [protected] she told me that I will be given 1GB 3G and thereafter throttled speed upto 128kbps unlimited. I frequently asked her whether I will get upto 128 kbps or not and she confirmed me it again and again.Even I told her that I don't want any call or sms just give me 1GB INTERNET with throttled speed upto 128 kbps unlimited with the rental 199.But now I can see that after 1GB I have been given upto 40 kbps unlimited. Isn't it a cheating ? Please increase the speed upto 128 kbps after 1GB 3G usage.

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May 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 21, 2016

Updated by Amit Mandal Mandal Please resolve it soon. Even the numbers [protected], [protected] have submitted the port in request to Airtel only for this benefit as it is explained us that I will be given 128 kbps speed after 1GB 3G usage. Their email ID was "priyasen.[protected]@gmail.com".

Verified Support

Aug 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Aug 24, 2016

Updated by Amit Mandal Mandal Number [protected]
Dear sir/Ma'am,
I have sent email but no resolution is done till now.
With respect I want to inform you that I ported my BSNL number to airtel as I was told that I'll be given 1GB 3G then throttled speed upto 128 kbps with Bill discount Rs. 100 for lifetime.My number is ported but there is no such benefits as you cam check that I have been given only Rs.25 discount and throttled speed is upto 40 kbps. I trusted on your network as I always knew that airtel is the best service provider in India. But now I am disappointed. If you wnat to know the details please contact to them who has provided my connection as you can check that.
Waiting hopefully for your reply. Do something so that I can continue with you.Otherwise all our staffs will discontinue this connection.