Dear Sir
i have taken Airtel 4G hotspot on 28th April in the no allocated [protected] under SIM card no
scan copy of the cover attached for your reference .
My Hotspot is not working since then but bills are generated regularly despite of our request not to generate bills. i have paid the all three bills But my Hotspot is not yest started .
yesterday also I have visited Airtel store where i surprise to know that this Sim no is not matching with Airtel record . i would like to know the following urgently before going to escalate the matter to higher up or court .
1. How can Airtel generate bills without its activated and used ?
2. How can I know that Sim which is provided to me is wrong one ?
3. who will ensure that this Sim was even used or not? since i was not used or say sim provided to me was not in working condition ?
4. who will bear the cost / losses for not getting through the network .
you are requested to close this with immediate effect and refund all paid bill without any further delay.
Kindly look into it and suggest how can i process to claim my damage and harassment due to non availability of internet services despite i have paid all generated bills till now which it has not activated till now in my system.
your immediate attention in this regard is highly appreciated to start further course of action
regards
Uday
[protected]
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