[Resolved] Airtel — Wrong unused bill reflecting for airtel postpaid number:[protected] | |||||
I am using airtel postpaid and billing cycle for mobile no. [protected] start from 5th of every month and end with 4th of next month and for billing cycle 5th nov 2016 to 4th dec 2016. Today morning i can see my unbilled amount is 62. But how it is possible. Yesterday night i. E. On 4th dec i have checked and balance for std min 68 out of 270 min and local call balance was 43 out of 100 min and data balance was more than 120 mb and unbilled amount was 9.5 rs. Could you please check this issue because this is the 3rd time i am facing this type of issue. Resolve this issue asap. Was this information helpful? | |||||
Jan 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 14, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 December 2016 We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 24, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 December 2016 We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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