[Resolved]  Airtel — Wrongful balance deduction

Address:Ahmedabad, Gujarat, 380006
Website:airtel.in

My mobile number is :- [protected]

Complain!! Complain!! Complain!!

That's what i am doing since i enrolled for airtel prepaid mobile.
Firstly i would like to inform you that i have been using airtel sim on a simple phone, which dont have gps nor any internet facility.
But than since i have started using sim, i am paying 1.5 rs per day for using mobile tracking service (Which i never activated), almost have paid 25 to 30 rs till now.
Called customer care, they told to go to nearest customer service centre to get the service discontinued.
Got the service discontinued (Got confirmation txt too) and then instead of feeling relieved, after few days, 1.5 rs started to deduct every time switch on the phone.

Called customer care right now. Got to know the service might still be activated. And i was like how can they still continue the service even after i got confirmation message regarding discontinuance of service.

Moreover other problem is, the national messages being sent from my mobile automatically... According to them i am sending messages to some number and the best part is i dont know the message is being sent by me.
The message gets sent automatically even when the phone is ideal and balance gets deducted.

Ghost is using my phone i suppose?

Plz solve this problem and revert me the unlawful amount deducted by you
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Oct 11, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 29 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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