Alliance — Unreliable customer care response

Address:	Alappuzha, Kerala, 682016
Website:	www.asianetbroadband.in/ServiceArea/CustomerCare

I had switched from bsnl broadband to asianet broadband two month ago for cctv purposes. It seems i have made a mistake after listening to the responses from the asianet broadband customer care. Ports 80, 8000, 554 are the default ports to be opened up for the dvr to stream videos through the internet. E dns port is not open which blocks the camera application from accessing the dvr. After repeatedly contacting the customer care and personally asking representatives at darshan channels agency of asianet broadband, thattarambalam office in mavelikara, it seems every effort has gone null. Delays in reply and inefficiency among employees were extreme.

Hence, i have decided to take matters at a more serious level. I am leaving back to the gulf for residential purposes. I wish to know your response. I wish to proceed legally hereafter. I humbly requesting you to take the matter seriously and awaiting for your response.


Jerin rajees koshy.
Konnayil house, chengannur, pin - 690509
Through the melchi oommen,
Legal consultant, crs associates.