[Resolved]  American Tourister — Zip main compartment need to replace

Address:	560017
Website:	www.americantourister.in

I brought American Tourister [66 Cm, purple colour, Multinumber 41321572, Part code 35T(1)50017, DC SUPERLITE II) on 03 Aug 2014 with 3 Years Warranty. Last month (on 22 Nov 2015) i found that my main compartment zip is unserviceable, immediately i contacted to Indranagar, Bangalore Service centre with my trolley bag. they told me it will take 15 Days to repair (Service invoice No 18844 dated 22 Nov 2015). But after 15 Days, when i contact them again then they said we don't have purple colour zip, so either you wait for another 15 days or will replace it with black colour zip. i said please demand for purple zip, by that time i will wait as black colour zip look very odd in purple colour. Now after 1 month, they are still not able to provide me back to my trolley bag. there are few question: American Tourister is such a big brand then why they take such a long time period for replacing such a small thing. They have many showroom in bangalore, why don't they arrange it from there and if they are not able to arrange it then why they exchange it with new trolley bag. Regards sunil bhandari [protected]