Kent RO Systems Ltd — Zero after sales service | |||
I am Ramnish Kumar who fell prey to false promises of kent and bought a purifier from kent. Just in 3 months the purifier has stopped working and now I am struggling to find a the person who should service it. The shop from where I bought it is not ready to help as he already had suggested me against buying Kent RO. Now I realize why did he suggest to go for other purifier than Kent. Somehow after writing some 20 mails a technician came to my home and said that a part needs to be replaced and he went back. Since then neither he came nor he picks up my phone nor his fraud owner i.e. srinivas aqua is replying to my calls or mails. I know this 15k will not make much difference to me but this is my hard earned money and I would not let these thieves or dacoits loot this money. I will take this fight to consumer court like i have done against couple of other service providers in past. This is just to let you know that if you are planning to buy Kent RO then beware. This could turn to be your biggest mistake. Here are my details. Customer name : Ramnish Kumar Contact number : [protected] Date of Purchase :[protected] From : Sangeetha Electronics, K. R. Puram, Old Madras Rd, Bangalore - 560036 Date of Installation :[protected] Was this information helpful? | |||
 5 Comments | |||
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Is there any way to rate less than one or to provide some negative rating. Just after 2 and half months of rectifying the poblem my purifier has stopped working again. And when i tried to call the service center there phone number is not working. It took nearly one hour for me to just register the complaint after som ehundred attepts. There call got disconnected at least 20 times during the call. After taking the complain they said the technician will visit within 48 hours. The problem now is that I will have to buy water for next 48 hours as i know the person will not come before 2-3 days. Even after coming i am damn sure he will say that the spare parts are not available and then he will keep me waiting for next one or two weeks. Last time when they came they even installed external filter worth 1800 too. Disgusting product from a disgusting company. I am really surprised that how are these companies allowed to run even for a single day. :( My complaint id is 3885. Please have a look and see if any thing can be done to expedite the process however I have completely lost faith in this company and the product. Have suggested and influenced couple of my friends to not buy this product on any cost even if they are forced to drink normal water. And happy that they understood my point and bought product from hindustan unilever.
Reply
Hello
I am another unfortunate guy who has purchased KENT as water purifier. It stops woking after every 3-4 months. I have got everything replaced membrane, filters, and any other spare you can think of. Now also water is not getting filtered and i am really not sure how to get out of this hell.i have already spent at least 7-8 k on maintenance in less than 1.5 yrs.if there is anything called service please do call me and help me
Ravi
[protected]
I am another unfortunate guy who has purchased KENT as water purifier. It stops woking after every 3-4 months. I have got everything replaced membrane, filters, and any other spare you can think of. Now also water is not getting filtered and i am really not sure how to get out of this hell.i have already spent at least 7-8 k on maintenance in less than 1.5 yrs.if there is anything called service please do call me and help me
Ravi
[protected]
Hi Ravi,
We deeply regret the inconvenience caused.Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards
Team Kent
We deeply regret the inconvenience caused.Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards
Team Kent
Hi Ravi,
As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance in future.
Regards
Team Kent
As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance in future.
Regards
Team Kent
Leakage and change of pipe.
Servicing is due, pipe is leeking and whole structure is leeking. Multiple times called your people but no one comes here to fix this.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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