[Resolved]  Naaptol / Onida Microwave — Non-receipt of Onida Microwave despite repeated complaints and follow-up

Address:

Bangalore, Karnataka

Sir,

I have placed online Order on Naaptol website vide Order No. 5394790 for Onida Power Convection 20 Chef - MO20CJS26F on 13 Nov 2012. As per the website announcement, the product should have been delivered within 10 days. On follow-up, it was understood from the BPO that the order is not yet processed and promised to escalate the issue of non-delivery. Accordingly, a mail confirmation was received from Naaptol on 26 Nov 2012. On again follow-up today (27 Nov 2012), they informed me that the order is yet to be processed and it will take couple of more days.

In view of the above, when I searched the site, I found that this is a regular complaint with Naaptol and some times due to avoid such calls, they are dispatching defective parts. As such, you would like to understand how should I take up this issue in the consumer court or why the website is not banned so far which is causing unnecessary problems to the genuine customer like me.

Appreciate your early response in this regard.

Regards,

Shiva
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