Archaeological Survey Of India — Taj Mahal Night View ticket not allowed entry

Address:Archaeological Survey of India
Website:asi.payumoney.com

I had booked Taj Mahal Night View tickets for 21st Feb 2023 for 8:30 to 9:00pm slot paid online tickets on 17th Feb tran Id being[protected] paid through gpay UPI mode. However after succesful payment the pdf received on email has 2 tickets of same name and same Ticket number
We had booked tickets for 3 people i.e., T N Bhagat, Surabhi Bhagat and Savitri Bhagat however the tickets were booked twice for T N Bhagat and once for Surabhi Bhagat but payment of Three people were collected thus while on counter only 2 people were allowed entry.

On enquiry of the same there was no proper guidance on how to get refund of the same. There is no online link to send grievances of such matter. Thus I request you to look into this matter urgently so that I can get a refund of Rs. 510 for one ticket which was not allowed entry.
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