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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
More...
 

Asianet Complaints & Reviews

Asianet - Set top box problem and lack of registration of complaint

User
 Sandeep Padmanabhan on Feb 28, 2015
The coordination between the call centre and field is poor. Inspite of calling and informing about a mac ID mismatch from 12 noon, no complaint was registered and informed. I had called the operators at 12 noon, 1:39 pm, 1:43pm, 1:53 pm, 2:09 pm, 05:22pm, 06:10pm, 06:50 pm, 07:07 pm and still no complaint was registered. None of the technical assistance team contacted me or had come to site for technical assistance. Height of poor service, price we have to pay for monopoly in the cable tv sector...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Frequent failure in internet supply

User
 Senan V.G on Feb 21, 2015
too poor service- due to delay in finding the defect in the junction box internet service failure 20 days in January 2015, delay in finding the modem complaint net service failure from 13th February 2015 to 19th Feb. 2015. More over we are incurring heavy losses and phone charges when we called to the customer care -Ernakulam and Kottayam office as when we calling them after saying to hold they are taking too much time to connect the executive .All this time we are incurring telephone charges from our account.This kind of actions from a reputed company like Asianet is very disgraceful .Take care...
Complaint comments Read comments Complaint category Internet Services

Asianet - Locking channels for a particular period

User
 Lal Rajan on Feb 16, 2015
Ref: Subscriber code AA90105213 Dear Sir/Madam, I Hridhayalal.R with the subscriber code under reference, do here by request to block all the channels except the ones given below till 31st March 2015. · Asianet News · Manorama News · Mathurbhumi News · BBC · CNN Expecting an urgent action. Thanks & Regards Hridhayalal Rajan 9387805375...
Complaint comments Read comments Complaint category Home & Garden

Asianet Satellite Communications Ltd - Late receipt of bill

User
 harikrishnan.kb on Feb 14, 2015
I think, asianet is playing a dirty trick to extract extra money from the subscibers. For the last few months i have been receiving their bill only two days before due date. I received their bill dated 1/02/2015 on 14th february(Second saturday) after-noon . Due date of the bill is 15th february, sunday. In any case, you cannot make cash payment through post office on these days and you are forced to pay late payment charges.
I fail to understand, what on earth prevents these people in sending the bills to customers sufficiently early, at least one week before due date. Either it is an intentionally...
Complaint comments Read comments Complaint category Broadband

Asianet - GA 04160410 / SUB CODE GA 90157975

User
 NIBIN K N on Feb 11, 2015
I HAVE ALREADY REGISTERED A COMPLIENT RELATED TO (CABLE TV SETUP BOX DAMAGE )IN YOUR CUSTOMER CARE DEPT. ON 09/02/2015 AND RECEIVED THE ABOVE MENTIONED SUB.CODE AND REG. NUMBER BY SMS ONLY.THERE IS NO FURTHER ACTION FROM YOUR END.10TH AND 11TH AGAIN AND AGAIN CONTECTED YOUR OFFICE THEY ARE INFORMED THE COMPLIENT PASS TO EMERGENCY DIVISON, NEAR LOCAL OFFICE PALARIVATTOM ETC---STILL NOBODY CONTECTED ME FOR A SINGLE ENQUIRY THIS IS VERY BAD FOR YOUR GOOD WILL...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - STB box -cancel

User
 arunushass on Jan 30, 2015
Sir, Consumer No : KA 90208578 STB Box NO : 18550F46FCE3 Sahadevan P Ushass 34/621 Civil Statio PO kozhikode 673020 Kindly cancel my additional STB box connection and refund the amount at the earliest. Regards Sahadevan P 9847676004 9446367379...
Complaint comments Read comments Complaint category Family & Relationships

Asianet - Inter net complaint

User
 Chandrasenan V.G on Jan 29, 2015
I am the user of kt19086. My inter net being under complaint since 07/01/2015. I complained several times in Kottayam Office and also to Customer care Centre, Ernakulam. Even though, I have been calling them since 07/01/2015 the problem not yet solved. When calling them, they are saying that the complaint will be solved the next day itself and they are giving some instructions to reset the system through telephone. This is repeating every day and on 28/1/2015 a technician came and by examining the problem he said that there is problem in line and he informed the matter to the customer care centre...
Complaint comments Read comments [1] Complaint category Desktop Computers

Asianet - Low speed

User
 Narayanan P N on Jan 28, 2015
I am an Asianet subscriber. My account no. is TR3987. The connection is very slow. The office of Asianet has given me two telephone numbers. But, they are not taking the phone when I call them to lodge this complaint. If this continues, I will be compelled to change my service provider. I am not changing this provider only because I have to choose another provider from Kerala only and I do not expect any better service in Kerala....
Complaint comments Read comments Complaint category Broadband

Asianet - LOW SPEED CONNECTION

User
 ramiz majid on Jan 27, 2015
I have selected Asianet as my broadband connection before 2 months. I have a connection of 790 rs plan. That is the amount I have been billed last month. And it takes almost a minute to load google.com. Is that the speed you are giving customers. I am totally disappointed with the service I am getting from Asianet. I have given a complaint (ticket no AG13681) and the next day i got reply message like my problem has been resolved. No technicians came, no changes happen. Are you guys making us fools by taking away our money and giving back nothing. I need to change my connection, you please take back...
Complaint comments Read comments [2] Complaint category Broadband

Asianet - Poor Customer Service, No Solution Being Hold for 10minutes

User
 paulaby1@zoho.com on Jan 15, 2015
Hi Team, After a long research i have made the decision to owe the Asianet broadband connection at home after using the Reliance Netconnect modem since its being very slow. In the mean time i asked for the plans which ever they have, they told me the lesser plans have complaints and we are giving only the Quicker 700 plan in home use and from the Unlimited Heavy Surfer 619, just wanted to know is this true ?? Finally on 14/01/2015 i have activaed the 619 Heavy Surfer connection by 3.00PM and it works fine and everybody was happy with the service provided by the Asianet guys. Before...
Complaint comments Read comments [1] Complaint category Broadband

Asianet - Disconnection Of Asianet DTV Before End Of Service Validity

User
 jacobkand on Jan 5, 2015
As per the asianet dtv payment subscription 29/04/2010, the validity of the connection was from 2010 April to 2015 March. The dtv service was disconnected on 19/12/2014 claiming that arrears are pending. The allegations made are false as the payment bill attached below proves the payment made is valid till march 2015, following which I raised a ticket with asianet dtv customer care. Later the people from asianet customer care called me up and said that they have no record of the previous bills and I would have to bring the bill to their office in Elamakkara. I had to make the trip to their office...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - HA92002208 - Disconnection

User
 Devi Menon on Dec 18, 2014
My cable connection was disconnected yesterday (18.12.2014) due to delay in payment. I had immediately made the payment vide receipt No. 2014/5145738 and the same was informed to your office by the Agent. However my connection has not yet reactivated. Although I am trying to contact you over phone Nos. 0487-3015500 and 3015501, either nobody is picking or computer reply all lines are busy. My coection is at Thrissur. Pl look into the matter and arrange for immediate reactivation Thanks Vinayan Menon 9400569110 devimenonr@gmail.com...
Complaint comments Read comments Complaint category Home & Garden

Asianet - STB box not functioning

User
 arunushass on Dec 9, 2014
Consumer no: KA90208575 Ticket No: KA 03081564 Sir, Purchased additional STB box and remitted Rs 1910/- against the box .Whereas paid Rs. 3300/ on5/11/14 vide receipt no: 2014/5123951 dt 5/11/14 up to Sept 2015 . New STB box not functioning until further Rs.275/ to be paid. Kindly help us to solve the situation . Sahadevan P Civil station PO Kozhikode 20 9446367379...
Complaint comments Read comments Complaint category Business & Finances

Asianet - regarding internet connection

User
 philippv on Nov 19, 2014
I am your customer from the beginning of asianet and i am very much proud to be its member and happy in its immense growth all through the past years . But it is very much pathetic to note that it coming to below standard, I am customer of asianet net in the unlimited package scheme for the last so many years . but now the net is having complaint every week . When I call the customer care I get the caller tone you are very important to us that part is well and good . Next the call will be attended by a lady and she will ask for the code no and she will verify the name and the call will last...
Complaint comments Read comments [1] Complaint category Broadband

Asianet - Very Bad Service

User
 hareesh5566 on Nov 17, 2014
I had complained several times to customer care regarding not getting the internet connection several times but its been three days the issue has not solved. very very bad customer support and service from Asianet. if the complaint doesn't resolve today itself ( 17/11/2014 ) i will not pay a penny as rent for this month. This is the second time that this situation is happening with me i will never suggest Asianet Dataline to any of my friends as well and this is the last month i am using your service and please try to appoint someone qualified to resolve issue in your technical team. PLEASE DONT...
Complaint comments Read comments Complaint category Internet Services

Asianet - Disconnection of TV even when there is balance - GA91010073

User
 mumtazeshack on Nov 16, 2014
I had taken one year digital TV subscription (Code GA91010073) on 24/04/2013, but as I had to travel abroad I had requested the office of Asianet to freeze the account. I returned to India only in September 2014 and reactivated my account from September 2014 onwards. On 15th November 2014, I got a message in my mobile that I have to clear a due to reactivate my services. On connecting with customer care they informed that I have a due of around Rs. 1580/- and so they have disconnected my connection. They provided me a number of the accounts section and on calling that number I was told to wait...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Value less progrrammes telecasting by Asianet

User
 BSPILLAI on Nov 6, 2014
Value less programmes one after another increasing. Damaging social setup and minds of people. It is well known that every day pain and pain showing means the viewers get more and pain. It submerges in the mind of people. Slowly slowly people become such characters in their real life. Good prg such as Kailasnathan time is shifting away from proper time. Kailasanathn best time is 8.00 pm. add such value based prgs. Instead of karuthamuthu sosos from BS PILLAI 9447150099...
Complaint comments Read comments Complaint category Telecommunications

Asianet - Complaint on Cable Connection

User
 pradeep290 on Oct 24, 2014
Sub: Complaint on Cable Connection Ref: 1.Sub code : GB: 91002017 2. Ticket no.- WC1544 & GB 00029408 3. sms Dated on 22nd October 2014 Sir, I am a customer of Asianet Satellite Communication Ltd, for the past three years . The service was found impeccable, but recently I am getting trouble with the poor customer service. On 11th oct 2014, a complaint was given to the customer care department Through telephone & online about the failure in connection . The service men came to my home on 16th Oct 2014 and told that reason is the malfunction of the set-top box . On the next...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - unreasonable bill charged on reconnecion of asianet cable

User
 nituasianet on Oct 13, 2014
Subscriber ID-AG91003100 Complaint against-Asianet Satellite Communications Limited, Kariavattom, ezhakadavil House, near health centre pangappara, Thiruvananthapuram.Phone number 0471-2415353 Details I have gone to the above mentioned pangappara asianet satellite communication office on february end and raised the request to disconnect cable tv connection from march 1st onwards as I was going on my maternity leave. Request was raised orally to an agent who was stationed in the asianet satellite office in Pangapara . We had confirmed twice whether any written request or any mail communication...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - NOT GETTING INTERNET BROADBAND

User
 mn881 on Oct 8, 2014
I AM A CUSTOMER OF ASIANET INTERNET. MY USER NAME IS MN881. FROM 1ST OCTOBER 2014 ONWARDS I HAVE NOT GETTING INTERNET CONNECTION. I HAVE ALREADY PAID NET CHARGES UP TO 31ST OCTOBER 2014. SEVERAL TIMES I HAVE COMPLAINT THROUGH PHONE TO CUSTOMER CARE NUMBER 8086011111. BUT NO ACTION IS TAKEN. PLEASE TAKE NECESSARY ACTION AS EARLIEST. My phone no. is 9809674397....
Complaint comments Read comments Complaint category Broadband

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