Asianet Customer Care

Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
+91 471 257 5333
+91 471 257 5444
+91 470 261 1717
+91 470 3256345
+91 470 325 6344
Fax:+91 471 252 7878
Webpage: asianet.co.in
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal

View More Information...
Satisfactory Rating
1%
Complaints
243
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Asianet related photos (8)

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Asianet Complaints & Reviews

Asianet - Internet connectivity issue and bad customer support

User
 sujithcs on Jul 23, 2015
With reference to the complaint number TV91803267 This email is to inform on your bad customer support on an issue which was registered on 21st July 2015 about no internet connectivity in my house .I was chasing continuously with your customer support daily, but the reply from them is not justifiable. even there is no call from the technical department as the part of complaint and No technician attend the issue till now. Could you please take an action on this and get resolve my issues ASAP. This is affecting my daily works made me losing confidence with Asianet service. I expect your kind...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Unavailability of many satellite channels

User
 sumeshrs on Jul 15, 2015
We had payed the subscription amount for cable tv for eleven years starting from September 2010. At that time we were getting around 150 channels including Star Sports channels and were assured that we will continue to get all the channels irrespective of future plan changes of company. But for last few months we are not getting many channels, especially Star Sports 1, 2, & 4, Headlines Today etc. On enquiry to the customer care number, i have been told that our plan is 90 channels package only and we wont get these channels. I would like to emphasis that the company is breaking its own promise...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - disconnection of service

User
 kumarupendran on Jul 13, 2015
Eversince i have been using Asianet there has been no delay in my payments, since i am an NRI and my wife is teacher everytime when the payment is due the concerned sales staff calls us and comes and collects the payment from home after calling us. Now the services are disconnected withoout any information. Normally in this techically advanced world we get an sms or calls from the concerned or information of the tv, now nothing of any sort has come, I do not know whether you are trying to improve your system or not, any way this action is ridiculous, We dont have to suffer because of your non professional...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Lagging of broadband connection

User
 Sarin P Suresh on Jul 7, 2015
Hi, I have requested for broadband connection by last week.. There isn't any response from them. When I try to call to office, they are not answering . after that I gone straight to office, Ven I asked dey r saying will come today. Its been two days now . why they r doing like this. Its very bad from Asianet....
Complaint comments Read comments Complaint category Home & Garden

Asianet - Non availability of broadband

User
 Vishnu Nadarajan on Jul 6, 2015
Hi, I'm a customer from cochin. My Internet connection has not been working since Saturday morning. I had registered complaint then -complaint Ticket No :CN627943. I'm still receiving a standardised " We have forwarded your complaint" for the past 3 days. This is frustrating and plainly humiliating, since I'm taken for a ride, paying bill when Internet is not working. I will never recommend this company to any one else. I never believed my friends when they told me about the bad customer service, mainly due to seamless installation when i had called them. But this just upsetting....
Complaint comments Read comments Complaint category Broadband

Asianet - internet connection delaying

User
 nikhil sebastian on Jun 30, 2015
Before 3 months I have requested for asianet broadband connection at asianet's Pala agency. they have been postponing it for all these days. I'm an asianet costumer for several year, consumer number DE91000029. while on requesting, we mentioned that its an emergency. But their response wasn't adequate enough. Now they are responding as they will 1st come check and give connection. As usual not happening As a customer I really felt disappointed And I didn't really expected such kind of behaviour. Kindly accept my complaint and take necessary action to give us the connection immediately....
Complaint comments Read comments Complaint category Broadband

Asianet - Connmections for HD Channels

User
 B.G.Nair on Jun 27, 2015
Subsriber ID No AA92011320 Gopoalakrishnan Nair I am an existing custmer Paid Rs.4000/- for getting all HD channels as advised by the technicia. Now it is more than 10 days I am getting only 6 HD Channels. Four times I registered complaint with your customer care No.9388800800 but of no use. Please give the connections urgently.Further non Cooperation I will be forced to take up the matter with Ministry of Broadcasting Central govt New Delhi. My Contact No -9497690869 Email.ID- bgnair5@gmail.com Gopalakrishnan Nair.B Upasana, ARA 197/2, Attukal Trivandrum-9...
Complaint comments Read comments Complaint category Entertainment and Recreation

Asianet - disturbance in channel&irresponsible service

User
 bharathanpk on Jun 21, 2015
To Asia net Satellite communication From, P.K.Bharathan Sub;Code GA 91033757 Sir, I am a customer of aslant cable TV under Code GA 910 33757. Payment made as a customer are given below: 1)Rs.3525/-dated on 13/10/12 to Pradeep.at the time of connection. 2)Rs.5190/-dated on 21/09/13 as two years subscription charge to Pradeepkumar P. 3)Rs.3500/- dated on 11/09/15 towards change to HD to Shan George. Thus I have already expended Rs.12, 215/- as subscription and installation charge on cable TV. Recently, on 11/09/2015 I have changed my connection to HD just because of continuous...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Airing inappropriate content during prime time

User
 matalee on Jun 19, 2015
We are regular viewers of parasparam and chandanamazha aired between 9.00 pm to 10.00 pm on asianet tv channel.however recently trailers of an upcoming horror show 7 rathrikal is being shown during commercial breaks. The trailer is quite disturbing and scarea my 7 year old kid. It is my humble request that duch promotional trailers are not aired from 9.00 to 10.00...
Complaint comments Read comments [1] Complaint category News & Media

Asianet - No Sound in any of the channels

User
 Vivek Padmanabhan on Jun 19, 2015
Yearly subsription is valid until November 2015. Pictures are coming in all the channels but no sound. Asianet was contacted many times, Complaint registered on the 11th of June 2015. Until today, they are saying that they tried to call our mobile and could not get through. Mob No: 9249589288, landline: 04712743237, Subscriber ID: AA91036188 complaint ID: AA022087093. If the company cannot do any thing, they have to return the yearly subscription and remove all their cabling and st top box from our premises....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - speed issue

User
 appu.mohan34 on Jun 18, 2015
KT16344 NOW A DAYS IM FACING POOR CONNECTIVITY FROM MY BROADBAND CONNECTION FEW WEEK BACK I HAVE REGISTERED MY COMPLIANT REGARDING THE POOR SPEED OF THE INTERNET TO THE CUSTOMER CARE SO MANY TIMES AND THEY SAID THEY HAVE ARRANGED A FIELD VISIT BUT NOBODY CAME HERE YET, THIS IS MY LAST QUERY REGARDING THE CONNECTIVITY PROBLEMS, IF NOT RECTIFIED THE PROBLEM IN 2-3 DAYS I WILL SWITCH MY CONNECTION TO SOME OTHER... ANISH MOHAN GOKULAM (HO) MOOLAVATTOM PO KOTTAYAM MOB : 8891637705...
Complaint comments Read comments Complaint category Broadband

Asianet - Want payment without issuing an invoice or receipt- TV95326

User
 ajithbin on Jun 16, 2015
Requested asianet broadband online help about the non-receipt of the broadband invoice(TV95326) which the services was expired on 15-Jun-15, this morning a guy called Prathapachandran Nair P emailed and asked to pay Rs. 6977/- for renew without any invoice or proforma or any document, don't know this guys' designation whether he is authorized nor any telephone number of this person provided in the email. on Reply requested the details and plan and whether the AMC for modem included or not? as my existing connection was having AMC? Instead of providing the details he wrote "NO MORE EMAILS"? is this...
Complaint comments Read comments Complaint category Internet Services

Asianet - Modem changed unnecesairly

User
 samthomasg143 on Jun 16, 2015
TV 85107 Sam thomas G I called customer care for the speed issue only.they arranged a field visit. A Asianet executive came to home and changed the modem by telling that the issue will be solved. Charge me for the modem and installation. Actually my connection was through and modem was not having any complaint.speed was the only problem. Kindly help me to waiver the modem and installation charges. I was getting the same speed with old modem Modem was changed unnecesairly, and charge me for that in the bill.kindly waiver me the amount.my old modem was not having any complaint.still...
Complaint comments Read comments Complaint category Internet Services

Asianet - TV91753330 complaint logged 3 months back

User
 manoharmu on Jun 13, 2015
Hello Sir, I have logged complaint against billing issue but not resolved till date and 2 days back connection got disconnected. I am requesting kindly resolve the billing complaint issue and restore the connection. From past 3 months been sending many mails but unfortunately not getting any response. Conumer id: Tv102128 Complaint id: TV91753330 Requesting you please resolve the above issue as early as possible. Thanks Manohar 9645334459...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - TV85107 Sam Thomas g modem changed for speed issue unnecessarly

User
 samthomasg143 on Jun 13, 2015
respected sir I have called customer care last month regarding speed issue continuously.customer care people arrange a field visit.one Asianet executive came and change the modem directly for speed issue and charged for me unnecesairly I am saying it is unnecesairly because modem was not having any complaint.with the new modem also I am facing the same problem. I went to Asianet office one of the officer viji behaved so arrogantly towards me. She forced me to sent mail regarding disconnection I have taken the reconnection of asianet itself because I have faith in Asianet. Some of the illetriate...
Complaint comments Read comments Complaint category Broadband

Asianet - Complaint against Your invoice no: AT06S1501987

User
 Vijayakumar.S.K. on Jun 13, 2015
FROM VIJAYAKUMAR .S.K AT 4952 Vijaya Kumar To billingtvm@asianetindia.com Jun 4 at 10:04 PM Your invoice no: AT06S1501987 Shows that a previous balance due Rs.1506.93 but it is incorrect I have already paid through E payment on 14 May 2015 Rs.1600/- To Transfer -INB Asia net TECH_ ASIANET Payment Bank Ref No 1565747221G0AAIGYM0 TRANSFER TO 6715 Rs.1600/- DT 14/05/2015 on my SBT Account This amount was not debit on my account and not yet Generate Your Receipt kindly Verify You Account and confirm it and make necessary arrangement on my invoice No AT 06S1501987 at the eralyst. Thanking...
Complaint comments Read comments Complaint category Business & Finances

Asianet - HD Quality Issue and Picture Freezing , Issue with Broadband

User
 rrahul31 on Jun 9, 2015
In short, for all the connections which I took from Asianet is having Issues. I got 2 cable connection on is HD and the other is normal one. HD channels are of very poor quality when you compare with some one like videocone and all, I am still wondering why I need to pay RS.400 for this connestion.Since I dont have any second choice I was forced to take this connection. The second cable connection is not at all functioning, this cost me RS.200 each month. If you look at the broadband connections ite even worser, they told that the downloading speed is 4Mbps but now am getting below 1Mbps. I...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet Digital - 3 horrible months of picture flickering - no help from customer care and service wing

User
 Rinju on Jun 5, 2015
Even after contacting the local asianet office at pala, and the centralised customer care several times, the picture flickering complaint is not yet resolved. This is persistent for the past three months. For the past one month, i stopped contacting their customer care because its way awful and a waste of time contacting them. The saddest part is that i never got a call from them asking about my registered complaint. I paid 3750 for a full year subscription and now why should they bother about my complaint. These days, at evening, no picture could be seen due to this severe picture flickering. They...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Asianet cable - shifting of connection - unattended - 4th day now (AG91001912) - Karyavattom - Thrippadapuram

User
 deepu_ds on Jun 3, 2015
I have put in a request this last Sunday, 31st of May, for shifting of my existing cable TV connection, annual payment done for this (otherwise I would have disconnected their service now), but the new address is just within 50 meters of the old connection, yet they didn't bother to attend the request despite raising 2 tickets (then what is the use of a customer care and local offices). My ticket numbers are AG 00055446 (Sunday) and AG00055553 (today - June 3). It is really unfortunate that they are showing such an attitude to customer requests, PROMPTNESS FOR COLLECTION OF PAYMENT ON DUE DATE SHOULD...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - Shifting of broadband connection request pending from a week

User
 av_abc on Jun 2, 2015
Had raised a ticket (AF90549460) with Asianet Satellite communications for shifting of net connection but hadnt got any response from them so far . Helpdesk people have a callous attitude even after following up and personally meeting them nobody has ever cared to come and check or call up and enquire . When contacted the helpdesk support i was asked to give a call in the morning for escalations . Not sure why the helpdesk available if they cannot listen to customer complaints during any tme of the day ???...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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