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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
More...
 

Asianet Complaints & Reviews

Asianet - no regular internet since this year annual payment

User
 Vijayakrishnan Nair on May 23, 2015
I am not getting uninterrupted net except for few minutes daily since january 2015 .. my no tv90571.. i call the helpline on a regular basis .. next day without checks.. i receive sms " complaint Resolved".. i lose time and money on phone calls thats all.. so some times i dont call waiting to see what happens.. same as after calling happen interupted service for few minutes.. the problem is with the modem and or the cable.. told them often but no ones bothers.. what can be done.. is refund possible.. i unfortunatly payed a yearly bill for nothing.. i use vodafone in samsung fed up with the disgusting...
Complaint comments Read comments Complaint category Internet Services

Asianet - HD channels not available

User
 AlHabeeb on May 20, 2015
Hi, we have been contacting the Asianet customer care since months about the unavailability of HD channels. Almost all the channels(DTH cable) are showing the error "Signal not found" and the rest of the channels can hardly be viewed continuously as the video keeps breaking off. Sorry to say that the customer service of Asianet has been really pathetic. Each time I complain, I'm informed that they will check what is the problem. After 2 days, will receive an sms saying "Your issue has been resolved as per our records" even though the issue persists and nobody has contacted me. On some occasions,...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Poor connections/ poor customer care

User
 Santha maliyil on May 19, 2015
We are visiting from US for 3 weeks. We took the Internet connections for few days and paid a high price but the connections are very poor. It says call customer care but they always says line busy. Poor asianet service and will not recommend to our friends....
Complaint comments Read comments Complaint category TVs

Asianet - Signal not found error on almost all channels

User
 sknair0707 on May 19, 2015
Hi, We have been trying to contact the Asianet customer care since days and none of the numbers seem reachable. Almost all the channels(DTH cable) are showing the error "Service not found" and the rest of the channels can hardly be viewed continuously as the video keeps breaking off. Sorry to say that the customer service of Asianet has been really poor that the internet broadband connection had to be discontinued due the frequently occurring issues and lack of proper response. Now we are facing similar issues in the cable as well. Kindly do the needful....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - connection problem not attending

User
 Simsonkulangara on May 18, 2015
I am a consumer of asianet cable since last year. since last four days there is no connection. I had registered complaint to the asianet franchisee B and B vision kakkanad who is our service provider. however no one is attending our problem and today found that all the phone numbers are inactive. fyi the cable phone Asianet Cable Mobile 04846451738 Home 04842427701 Work 9048610350 Mobile +919544711133...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Pathetic Customer Service in spite of heavy charges

User
 Krishnakumar V P on May 15, 2015
Getting connection was not so much of a problem, paid lump sum. Extra Internet usage charged heavily. Frequent disconnections. Pathetic customer support. Customer support has no idea of payments done. They keep sending bills and TV channels disconnected. TV channel department and internet department talks like they are from different planets and they don't now each other. Online payments only for internet not for channels it seems, so all money paid online goes to Internet department. These were not informed, customer support gives broken information and they know nothing about other department...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Asianet cable connection disconnected

User
 BALAKRISHNAN3927 on May 12, 2015
I am holding an asianet cable connection and my subscriber code as per their bill is GA00000266. my cable connection is disconnected from 12 may 2015 and when contacted asianet customer care they informed me that I am due to pay cable charge of Rs 603. I have paid one year subscription on 16th july 2014 vide receipt no.2014/5027348 up to July 2015.From last two months I am getting SMS( showing another subscriber code GA92023613) to pay monthly subscription for two months Rs 603.since I already paid my subscription up to July 2015 my cable connection be immediately resume by referring the receipt...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - frequent disconnection only for me

User
 fix on May 10, 2015
I keep on getting disconnected while my neighbours have connection online..I request Asianet to check my line individually and find the issue what is really going on..and also 2 days before I got a team to check my issue which really doesn't makes me satisfy..so I recommended Asianet to provide me with a new cable..hope this might fix the problem....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - complaint No TV 91756365

User
 ceeyem02 on May 9, 2015
our customer ID TV23041 I have repeatedly informed your customer care department to resolve the complaint registered. The main complaint is the connection goes on and off repeatedly and I am unable tp access net smoothly.This problem is not yet solved. I have informed your customer care department to send somebody to our site. No action has been taken till now. Your customer care phone no 2575222 is always busy and I am unable to contact your customer care personnels.. Please arrange to resolve the problem immediately. Regds M.C.Nishant...
Complaint comments Read comments Complaint category Broadband

Asianet - stupid serial ever

User
 kill the director of blood sucker serial on May 9, 2015
What the hell is this look stop those stupid serial called amma the horror and sthreedanam the terror . Sedhu, chinnu iver ellarikkum vat ano e Serialill nadikyan aiyooooooo Ithra Waste bloody sucking serial kandu enike pani vannu Typhoid Adiyaite vanne e serial kandittane ormavecho Nyaan warning therunadha naalathenne ee stupid blood sucker Seriale nirthitillengil baaki nyaan kanichera patigale matenaala harthal undagum nigalude Officinde munbil Thamasha matrum ella sathyam an nyaan pareyunad ormavecho Naale amma pinna sthreedanam tv ill venal Kanichera makkale...
Complaint comments Read comments [1] Complaint category Entertainment and Recreation

Asianet - breaking of net

User
 saffron solution on May 8, 2015
Respected sir /madam we are the consumer of yours our sub code is 9033008900003 . We are running a call center with voip licence Taken net from mavelikara with a link operator darshana communication. They are so irresponsible and never give the value of the users. On 08/05/2015 our net got disconnected and we informed customer care. They told us to contact link operator. And we do so but the guy who deals is not even ready to here the complains or to solve the problem. We belongs the name of asianet not the link operators name. this will ruin the credibility of asianet. i here by hope that...
Complaint comments Read comments [1] Complaint category Business & Finances

Asianet - Delay in Shifting Connection

User
 ANil Anjima on May 6, 2015
Dear Team, I am one of your cable tv connection holder, and due to my house shifting i put one request to shift my connection to my new home. But even after 72 hrs.still nobody had taken the initiative to do this and when I called your kollam office, only wrong commitments are getting instead of complete my request. Name-Sreeja ANil Consumer ID-BA92004627 Location-Kollam Contact Details-8129499847...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - NO PICTURE

User
 k krishnannair on May 5, 2015
MY CONSUMER ID IS AA92004451 setup box is not working I complaint your customer care on 03-05-2015 at 07:30 AM they told me rectifying complaint it will take 24 housrs time today is 05-05-2015 nobody attened the call and rectified the complaint I called your customer care several time they telling we are helpless what type of service you are giving to your customer iam staying in karamana, trivandrum your office in pappanamcode, trivandrum only 2 KM distance pls do me the needful at earliest...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - internet connection -bad service provider

User
 sreenivasanmanal on May 4, 2015
i'm an ASIANET inter net subscriber(CA11558). I have put one complaint regarding my internet connection on 24/04/2015 and my ticket number is 10087905, and on 25/04/2015 i got the massage regarding the complaint has been resolved as per the request.But actually that complaint still exist.and again contacted to the customer care and again complained about the connection FAILURE on that day itself. but again i got the" solved problem message"on 26/04/2015(ticket no CA10087995) BUT ALL MY ISSUES REMAINS . Again i complained and complained and complained a lot more time (ticket no. 100881176, 10088299,...
Complaint comments Read comments Complaint category Broadband

Asianet - not solving problem

User
 Saneesh Ks on May 2, 2015
i have put one complaint regarding my internet connection on 29/4/2015 and the complaint number is CN594167, Today i got the massage regarding the complaint has been resolved as per the request.But actually that complaint still exist.The same problem has happened in 1 week back and the same thing happend.My subscriber code is CN68608.I want to get a quick and proper solving the problem other wise i will cut this connection.very very bad service from your side....
Complaint comments Read comments Complaint category Broadband

Asianet - INTERNET CUT WHEN ELECTRICITY FAILURE

User
 Sathyanarayanan.T on May 1, 2015
My TR No 26329. Broad band connection provided by Asianet broadband. Isn't working during the electricity failure. I have complaints about this disfunction a number of times. After getting my complaint the workmen of Asianet broadband comes to my residence and see the internet working . Actually the reason is when they come here, there will be electricity. I think the problem behind the issue is the lack of UPS battery back up. So I request you to look into it or otherwise, I will be forced to change the internet connection provided by you....
Complaint comments Read comments Complaint category Broadband

Asianet - complaint regarding HD channels..

User
 Anil... on May 1, 2015
i had recently changed from normal asianet set top box to HD on 24 april 2015, upon which servicemen offered me to pay certain amount to get complete hd channels which i did..but am not getting those channels in spite of repeated complaints its not rectified...customer care executives keeps my call on hold on several occasions and its charged..am horrified with their negligence...i cant figure out wat the real problem is...please help..my id TV97373.....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - issue of digital box

User
 balagopal panicker on Apr 24, 2015
The digital box which we received didn't works properly, according to our complaint the agent took back the digital box and tell us that he will replace within 4 days. Now it's more than 25 days. Still he didn't replace it, while we are contacting he used to tell excuses and now his phone is switched off.. We choose asianet sattellite connection just because of the trust that we have upon it. But now we feel really bad about it. Hope you will take a good solution to solve our problem. Otherwise we have to go with another cable connections.....
Complaint comments Read comments Complaint category TVs

Asianet - information about the channel, availability of channels

User
 bijoykumar777 on Apr 20, 2015
1 I got Asianet cable TV (Emerald+HD:FM15:12) installed on 16 Apr. That time channel information was not being shown. I was told that it will appear aft6er 24 hours. This information is still not appearing and some channel suddenly disappear asking me to call customer care no. I complained to the customer care at 1300hrs on 19Apr and ticket no. GA01124451 was sent to me with an assurance that a technician will come within 24hrs and will rectify the fault. 2. It takes lot of time for the Asianet executive to come on line when you dial customer care no. 3. I am not a Malayali and the most of...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications Ltd - non availBility of cable connection and calls for telling complaints non attended - worst customer service

User
 LALITHA CR on Apr 19, 2015
No connectivity for the past 24 hours. No phone calls attended . We can hear only the recorded information "all the lines in this route are busy. Please call after sometime.' if we call 0471 2492789 and it will go on ringing if we call 8086011325. Try after some time. Even if 99388800800 they will give one registration no. But nobody will come and attend. This had been my experience for the last three or four times. My complaint is rectified only to the courtesy of one mr. Santhosh kumar of asianet pappanamcode office whom I know personally I think this attitude of asianet is because of their thought...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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