Asianet Customer Care
Asianet Satellite Communications Ltd
Customer satisfaction rating: 1%
Submit a Complaint
340
COMPLAINTS

Asianet Customer Care

Asianet Satellite Communications Ltd

Address
2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 471 252 7878

Additional info
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
Alleppey - 688 001
Ph: 0477 3297400/401

Aluva
Asianet Satellite Communications Ltd
Door No : Vii/178(27-29),
Second Floor,Kalathil Complex,
Palace Road,Aluva
Pin : 683101
Ph:3267419, 2628475

Angamaly
Asianet Satellite Communications Ltd
241(4), Thomas Building
Opp. St.Joseph High School
Aluva Road Angamaly - 683 572
Ph: 0484-3267411

Attingal
Asianet Satellite Communications Ltd
Ushus,Opp:Iti
N.H Road
Attingal 695 301

Badgara
Asianet Satellite Communications Ltd
19/291 A, Near Head Post Office
Edodi
Badagara - 673 101
Ph: 0496 - 3298400

Calicut
Asianet Satellite Communications Ltd
17/983-B4, Central Arcade
Mini By Pass Road, Puthiyara
Calicut -673 004
Ph:0495-3259207/208

Chalakkudy
Asianet Satellite Communications Ltd
House No.28/716 Ist Floor
K L D Building
Court Jn. R.S. Road
Chalakkudy - 608 307
Ph: 0480-3297402/403

Changanasserry
Asianet Satellite Communications Ltd
Kochuveettil Building
2Nd Floor, Near S.B. College
Changanasserry - 686 101
Ph: 0481 - 3299402/403

Chengannur
Asianet Satellite Communications Ltd
Sndp Commercial Complex,
1St Floor, M.C. Road
Chengannur 689 121
Ph: 0479 -3097404/405

Cochin
Asianet Satellite Communications Ltd
Asianet Dataline
Iiird Floor,Surabhi Buildings
Palarivattom Jn.
0484 -3294898
Cochin

Cochin
Asianet Satellite Communications Ltd
35/2963, Pallinada , Palarivattom
Cochin - 682 025
Ph:0484-3267420/3267421

Edavanakkad
Asianet Satellite Communications Ltd
George Buildings, 2Nd Floor
Aniyil Bazar
Edavanakkad - 682 502
Ph: 0484 - 3267412/413

Cheruvannoor
Asianet Satellite Communications Ltd
13/156 M, C C Complex
Cheruvannoor
Feroke - 673 631
Ph: 0495 - 3253405/406

Guruvayoor
Asianet Satellite Communications Ltd
1St Floor, Kinhi Baba Haji Memorial,
Hospital Road Junction, Main Road
Guruvayoor - 680 506
Ph: 3250402/404

Harippad
Asianet Satellite Communications Ltd
Ace One Tower
Kacheri Junction
Harippad - 690 514
Ph: 3097400/401

Irinjalakkuda
Asianet Satellite Communications Ltd
E.D.R Complex , Town Hall Road
Irinjalakkuda - 680 121
Ph: 0490-3097404/405

Kanhangad
Asianet Satellite Communications Ltd
Fathima Complex
Kovilpally Junction
Kanhangad - 671 315
Ph:0467 3258400

Kanjirappally
Asianet Satellite Communications Ltd
3Rd Floor, Opp Taluk Office
Eravikulangara Building
K.K. Road
Kanjirappally - 686 507
Ph: 0482 - 804020

Kannur
Asianet Satellite Communications Ltd
Kannan'S Complex
Chettipeedika
Kannur - 670 004
Ph:0497 3257400/401

Karunagappally
Asianet Satellite Communications Ltd
Kodiyil, S.V.Market Po
Kozhikode
Karunagapally - 690 518
Ph: 0476 - 3256346

Kariyavattom
Asianet Satellite Communications Ltd
Ezakadavil House, Nr..Health Centre
Pangappara Po, Kariyavattom
Trivandrum - 695 581

Kasargod
Asianet Satellite Communications Ltd
Kaban Arcade
Nayak'S Road
Kasargod - 671 121
Ph: 04994 309293

Kodungalloor
Asianet Satellite Communications Ltd
Chandapura West
Kodungaloor - 680 664
Ph: 0480 - 3097403/402

Kollam
Asianet Satellite Communications Ltd
M.C. 9/568, Kadappakkada
Kollam - 691 578
Ph:0474- 2741293/2741292

Kottarakkara
Asianet Satellite Communications Ltd
Aradhana, Xi/306, Kizhakkekara
Market Junction
Kottarakkara - 691506
Ph:0474-3099777

Kottayam
Asianet Satellite Communications Ltd
Iind Floor, Excel Tower
Star Junction
M.C. Road
Kottayam - 686 001
Ph: 0481 - 2583331/3299401/3299402

Kovalam
Asianet Satellite Communications Ltd
"Ushus"
Kovalam P O
Kovalam, Trivandrum - 695 527
Ph:0471- 2485151

Kayamkulam
Asianet Satellite Communications Ltd
Pattasseril Building Mukkada Jn.
Krishnapuram, Kayamkulam 690 533
Ph:0479-3956320

Malappuram
Asianet Satellite Communications Ltd
Fayida Tower, Manjeri Road
V P Hill
Malappuram - 676 505
Ph: 0483 - 2731681 / 3098400

Manjeri
Asianet Satellite Communications Ltd
24/498, 2Nd Floor, P T Complex
Industrial Estate Road
Manjeri - 676 121
Ph: 0493 - 762827

Mannar
Asianet Satellite Communications Ltd
Mp Viii/631, Nss Karayogam Building
Star Junction
Mannar P O
Mannar - 689 622
Ph:04793097406/407

Mannarkkad
Asianet Satellite Communications Ltd
B M Complex , 2Nd Floor
General Hospital Junction
Mannarkkad - 678 582
Ph:0492-321889

Thopumpady
Asianet Satellite Communications Ltd
Thoppumpady Post Office Building
Cross Road
Thopumpady
Mattancherry - 682 005

Mavelikkara
Asianet Satellite Communications Ltd
Nellitharayil Towers
Thattarambalam P O
Mavelikkara - 690 103
Ph: 308107

Moovattupuzha
Asianet Satellite Communications Ltd
Ground Floor, P R Building
Velloorkunnam, Market P O
Moovattupuzha - 686 673
Ph:0485-3097400/401

Neyyattinkara
Asianet Satellite Communications Ltd
Aralummod Junction
Neyyattinkara - 695 123
Ph: 3256334

Nilambur
Asianet Satellite Communications Ltd
House No.383 , Hr Complex
Janathappady
Nilambur 679 329
Ph: 04931 - 225070

North Parur
Asianet Satellite Communications Ltd
Vi - 440-01, Ii Floor, Prakash Estate
Main Road
North Parur - 683 513
Ph: 445523/446548

Ottapalam
Asianet Satellite Communications Ltd
3Rd Floor, Jrj Building Complex
Near Muncipal Bustand
Ottappalam - 679 101

Pala
Asianet Satellite Communications Ltd
Chittettu Buildings
Near St. Thomas H.S.
Main Road, Pala - 686 575
Ph:325516/325517

Palakkad
Asianet Satellite Communications Ltd
Lakshmi Gardens 15/185
Matha Kovil Street , Sulthan Pettah
Palakkad - 678 001
Ph: 0491-3097400/401

Pandalam
Asianet Satellite Communications Ltd
S.R.Towers, Ground Floor
Opp.Panchayath Office
Pandalam - 689 501
Ph:325405/320355

Pathanamthitta
Asianet Satellite Communications Ltd
Poovannunilkunnathil
Sam Building Opp: Sbi
Omallur Market Junction
Pathanamthitta - 689 647
Ph: 3097400/401

Pathanapuram
Asianet Satellite Communications Ltd
Bava Sahib Centre
Pathanapuram P O 689695
Ph:944 7700368

Pattambi
Asianet Satellite Communications Ltd
Sundarsana Building Complex
Mele Pattambi
Pattambi - 679 313
Ph: 0492 - 614750

Perinthalmanna
Asianet Satellite Communications Ltd
M.Y.Complex, By Pass Junction
Calicut Road
Perinthalmanna -
Ph:04933 325600/325601

Perumbavoor
Asianet Satellite Communications Ltd
6/264, Sastha Temple Road
Perumbavoor
Ernakulam - 683 542
Ph: 0484 3267418

South Paravoor
Asianet Satellite Communications Ltd
Sree Ganga, Pmc Xxii/4
South Paravoor - 691 301
Ph: 3097888

Thalasserry
Asianet Satellite Communications Ltd
Aneez Palace Road, Ii Floor
Door No.19/79 , A.V.K. Nair Road
Thalasserry - 690 101
Ph: 3097400/3097401

Thathamangalam
Asianet Satellite Communications Ltd
Naduvil Complex
1St Floor, Pallimukku Junction
Thathamangalam - 678 102
Ph 04923 227900

Thiruvalla
Asianet Satellite Communications Ltd
Xxx/202, M.C. Road
Ramanchira , Muthoor P O
Thiruvalla - 689 107
Ph: 2741199/2741236 3097405/404

Trivandrum
Asianet Satellite Communications Ltd
3Rd Floor
Karimpanal Arcade
Eastfort
Trivandrum
Ph: 0471 – 3925700

Trivandrum
Asianet Satellite Communications Ltd
T.C. 7/1989 , Pangode
Thirumala P O
Trivandrum - 695 006
Ph:0471 3077100

Trichur
Asianet Satellite Communications Ltd
3Rd Floor, Delma Complex
Shoranur Road
Thrissur - 680 001
Ph: 0487 - 3250400/3250401

Vaikkom
Asianet Satellite Communications Ltd
First Floor, Al Rasheed Building
Court Road
Vaikkom - 686 141
Ph: 04829 - 325400

Varkala
Asianet Satellite Communications Ltd
"Ushus Towers"
3Rd Floor, Mythanam Jn.
Varkala - 695 141
Ph: 2603331 / 3256345

View More Information...

Customer satisfaction rating
1%
Complaints
340
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Asianet Complaints & Reviews

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Asianet — Broadband and Digital TV

 KG Nair on Oct 1, 2016
Sir,

i had applied for Asianet Digital TV connection (INDI no 182904) on 26 Sep 16 and shifting of the existing Broadband connection (CN 74966) to new residential address on the same day. the service engineers from the company came on 28th after repeated calls and facilitated the cabling work of both connections. however post cabling they were reluctant to provide Set top box for Tv connection stating absurd reasons and the router which was connected was malfunctioning owing to some error. the router error was later confirmed as error in the cabling and still continues to exist....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Not internet connection most of the time

 Althaf A on Sep 28, 2016
We have taken broadband connection from asianet that also a unlimited connection our asianet register no is kt29423. We are paying high amount of bill, but there is no connection. Customer service is not bothered about this. They are not giving any proper response. Its been long, but time to time bill will come. But we are not getting proper connection and promised speed. Please look into this and rectify the error...
Complaint comments  Read comments Complaint category Internet Services

Asianet Broadband — Network speed-

 Vnair35 on Sep 23, 2016
I have a connection of asianet having sub code: cn105617. I took a plan of 1mbps - unlimited. But it has been more than 15 days, the speed is damn slow.. The speed test shows 110kbps. Repeated complaints has yielded no effect. Customer care says that the problem will be resolved soon but its been more than 15 days, still no action on the broadband speed. The connection is in the name of jishnu raj - ph: 9048462317:

Please take necessary steps to resolve the issue as soon as possible. The net is so slow that it took a long time to even load this page....
Complaint comments  Read comments Complaint category Broadband

Asianet Digital — Shifting cable not done

 Nima kanangot on Sep 23, 2016
We have registered for shifting asianetdigital cable connection from kalammashery to Kozhikode on last july27 . we didn't get our connection yet. There were 760 rupees due amount at the time registering, we pay that amountand cleared all dues. But now without giving connection there is a due amount 380rupees. Kindly give our connection as early as possible....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Billing without customer's confirmation of new data connectivity

 gsrajqn7 on Sep 12, 2016
In the first week of June 16, the modem gave in. Customer care was contacted and a replacement was done when I was on duty on condition that it is going to incur around Rs. 2500/- to which I agreed. Just after a week again the the Modem stopped working. On closer examination I realized that the replaced Modem was an old discarded gadget piled in your warehouse. I personally brought this to the notice at the Asianet office at East fort where I was told that the new Modem is out of stock and it might take a few weeks to arrive.Then i told them that I was not interested to continue the service with...
Complaint comments  Read comments Complaint category Broadband

Asianet — Never give the service for the money and compel to pay more money

 vmathewp on Sep 1, 2016
Dear sir/madam
This is a complaint against a cable tv operator called asianet satlite communications ltd. A lot of customers have been facing problems and no one can do anything except suffering from their monopoly and threats. My case is i have paid 5600 rs initially and took their annual subscription for cable tv. After six months they are stopping my tv connection and asking money for re-connection. If we complained they took register and neglect recurrengily. This is happening not only me, this is their attitude. Their attitude of no ne is questioning them. After six months of my suscription...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Broadband connection speed

 sreekumarik on Aug 30, 2016
Our consumer number tr55031 in the name of n r krishnakumar.
Ours is broadband unlimted connection. We paid 1year subscription in advance. We received most of the time 60kbs speed. We compliant several times. When we complaint they provide us 300kbs speed for 1 or 2 hr. After that very low speed. Attached is the speed test result. Please help us....
Complaint comments  Read comments Complaint category Broadband

Asianet — Slow speed

 kdboss on Aug 28, 2016
Consumer no — kt37312

Providing worst service... Plan is of 1 mbps unlimited but hardly getting speed of 0.50 mbps.. Whenever called to customer care they used to do two practices — 1) reset the modem 2) arrange home visit by technician... Surprisingly when ever guy come to home speed is ok (May be they correct before coming) but hardly 1-2 hr speed gain reached to very slow... I fed up this type of service... I have to do many official works but it never done due to this pathetic service....
Complaint comments  Read comments Complaint category Broadband

Asianet — Paid for channels but not available to us

 Arun Js on Aug 25, 2016
Really disappointed with your Customer Service. I have subscribed Star Sports HD 3 & Star Sports HD 4 (811 & 812) 3 weeks ago and still it's showing error message and telling to contact Customer Care.. Have complained 10 times and even went to my nearest office and the response was that the problem will be resolved within a day. Similar incident happened last month as i paid for ten channels but they didn't give the service. Such a irresponsible customer service and after calling them and visiting them more than 10 times i don't know what to do. They are taking money from my account and not giving...
Complaint comments  Read comments Complaint category TVs

Asianet — Asianet broadband - exorbitant bill

 Peterben on Aug 17, 2016
I got an exorbitant bill of 2999 for the month. Only myself and my wife at home and she hardly use any net except for Wapp. Pl check my old use. Before I complained for connectivity and met an officer at Renai hotel meet. He never replied after that. Made some impressive offers to change modem and never responded.
I have already paid Rs 1000/- and request you to write of balance. I may now change to unlimited to avoid this confusion and if the connectivity issues still continue. My consumer no is CN83560...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Asianet — Unreliable customer care response

 melchioommen on Aug 12, 2016
I had switched from bsnl broadband to asianet broadband two month ago for cctv purposes. It seems i have made a mistake after listening to the responses from the asianet broadband customer care. Ports 80, 8000, 554 are the default ports to be opened up for the dvr to stream videos through the internet. E dns port is not open which blocks the camera application from accessing the dvr. After repeatedly contacting the customer care and personally asking representatives at darshan channels agency of asianet broadband, thattarambalam office in mavelikara, it seems every effort has gone null. Delays in...
Complaint comments  Read comments Complaint category Broadband

Asianet — Worst service

 Vivi1212 on Aug 6, 2016
Hi,
I would like to give you a compliment about your customer care/ servies that your customer care is 'terrible'. I have already called you many times (Monday onwards) and told you the issue about set top box and asianet digital connection problem. I was unable to watch tv on last one week. When i called the response from your side is very pathetic. It was really disappointing and i'm sick of your service for last one week.

Either i may have to go to the consumer court or i would like to get a proper reply or make it clear soon. I'm not getting what the...
Complaint comments  Read comments Complaint category Internet Services

Asianet — Asianet refusing to provide Channel List to change package

 Binnyk on Aug 6, 2016
I am an Asianet Digital TV Customer staying in Trivandrum. I have started using Asianet Digital TV last year, by buying an HD set top box for close to 4000 Rs and paying a whole year's rent in advance for emerald package. I find that they stop providing me some channels without notice and without compensating for disruption of service. I decided to review the package i have subscribed to after an year of poor service, before renewing the subscription package.

However, Asianet denies me access to their channel list for each package, which every service provider would give to existing...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Asianet Cable — Cable connection to television

 Parkoos on Aug 4, 2016
We have both Asianet HD and the normal Asianet satellite cable vision connections at home. For the past 3 days both connections are not working properly and more than 90% of the channels are unavailable. Today morning onwards complete loss of connection started and till 8 in the evening connection has not been restored. When contacting their customer care, all they do is ask for the set top box serial number and to restart the same....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Asianet broadband - daily connection issue - countless complaints registered

 Anish A Sebastian on Jul 22, 2016
Subscriber code: cn87699
I have been having connection issues from past two months. On a daily basis i had to call the customer care support to get them to do something at their end which would temporarily solve the issue. I have to restart my modem once they did this to get this working.

However, i keep facing the same issue the next day, and the next day, and it keeps on going.

I tried to call this guy at the palarivattom office (Mr. Sapath) but he wouldnt pick up the call. I think he's their manager.

I have suffered for 60 days, and i've had...
Complaint comments  Read comments Complaint category Broadband

Asianet — Set top box replacement

 Annadurai. C on Jul 14, 2016
I had filed a complaint regarding faulty set top box on 9th july 2016. first off, no service person visited my place till date, not even for a formality. they assumed the issue and closed my complaint saying that the warranty period for the stb is over. then i visited the enchakkal regional office personally for the purchase of a new stb. they demanded rs.900 for immediate replacement of new stb and rs.275 for replacement after 8 days. i was ready for the urgent replacement and then they said that the accounts section is not working at the moment and they can register for a request for new stb and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Picture and sound breaking

 ways2wealth on Jul 12, 2016
My subscriber i'd hb92008494 in the name of chandrasekharan menon.

I am facing picture and sound breaking problem since last one month and reported this to your customer care no 9388800800 several time and technician from irinjalakuda attended the complaint several time. But we are totally upset that they could not rectify the problem until now. If this continue we almost all people near by me planning to bar asianet service and taking decision not to make the payment against your worst service and also planning to change the connection to the available local service provider.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Cable connection not rectified over 2 weeks

 Jai P Joy on Jul 12, 2016
Subscription ID : GB 91008388
Despite repeated complaints no one turns up to fix the cable connection..really frustrated....
Complaint comments  Read comments Complaint category TVs

Asianet — Non availability of net service

 Athif Irshad on Jul 9, 2016
My net connection has not been working for the 7 days. I have contacted the Customer Care for the past 5 days and they have not provided me with a working solution. [Sub Code:KT34256]...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet — Irresponsible service

 Krishna Prasad Paliath on Jul 3, 2016
Sir,

It's quiet embarrassing experience with you customer support team for the last several months. Whenever we faced a problem with your service naturally we will try for your help over phone numbers including customer care helpline number. They are much more better than whom you posted in Kollam branch. We faced lot of problems from these fellows. I am seeing for the first time a Ltd company is having a pathetic condition like this only because of your companies irresponsible employees. The attitude towards the customer from the employees is like they are providing us a free service....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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