Asianet Customer Care
Asianet Satellite Communications Ltd
Customer satisfaction rating: 1%
Submit a Complaint
332
COMPLAINTS

Asianet Customer Care

Asianet Satellite Communications Ltd

Address
2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 471 252 7878

Additional info
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
Alleppey - 688 001
Ph: 0477 3297400/401

Aluva
Asianet Satellite Communications Ltd
Door No : Vii/178(27-29),
Second Floor,Kalathil Complex,
Palace Road,Aluva
Pin : 683101
Ph:3267419, 2628475

Angamaly
Asianet Satellite Communications Ltd
241(4), Thomas Building
Opp. St.Joseph High School
Aluva Road Angamaly - 683 572
Ph: 0484-3267411

Attingal
Asianet Satellite Communications Ltd
Ushus,Opp:Iti
N.H Road
Attingal 695 301

Badgara
Asianet Satellite Communications Ltd
19/291 A, Near Head Post Office
Edodi
Badagara - 673 101
Ph: 0496 - 3298400

Calicut
Asianet Satellite Communications Ltd
17/983-B4, Central Arcade
Mini By Pass Road, Puthiyara
Calicut -673 004
Ph:0495-3259207/208

Chalakkudy
Asianet Satellite Communications Ltd
House No.28/716 Ist Floor
K L D Building
Court Jn. R.S. Road
Chalakkudy - 608 307
Ph: 0480-3297402/403

Changanasserry
Asianet Satellite Communications Ltd
Kochuveettil Building
2Nd Floor, Near S.B. College
Changanasserry - 686 101
Ph: 0481 - 3299402/403

Chengannur
Asianet Satellite Communications Ltd
Sndp Commercial Complex,
1St Floor, M.C. Road
Chengannur 689 121
Ph: 0479 -3097404/405

Cochin
Asianet Satellite Communications Ltd
Asianet Dataline
Iiird Floor,Surabhi Buildings
Palarivattom Jn.
0484 -3294898
Cochin

Cochin
Asianet Satellite Communications Ltd
35/2963, Pallinada , Palarivattom
Cochin - 682 025
Ph:0484-3267420/3267421

Edavanakkad
Asianet Satellite Communications Ltd
George Buildings, 2Nd Floor
Aniyil Bazar
Edavanakkad - 682 502
Ph: 0484 - 3267412/413

Cheruvannoor
Asianet Satellite Communications Ltd
13/156 M, C C Complex
Cheruvannoor
Feroke - 673 631
Ph: 0495 - 3253405/406

Guruvayoor
Asianet Satellite Communications Ltd
1St Floor, Kinhi Baba Haji Memorial,
Hospital Road Junction, Main Road
Guruvayoor - 680 506
Ph: 3250402/404

Harippad
Asianet Satellite Communications Ltd
Ace One Tower
Kacheri Junction
Harippad - 690 514
Ph: 3097400/401

Irinjalakkuda
Asianet Satellite Communications Ltd
E.D.R Complex , Town Hall Road
Irinjalakkuda - 680 121
Ph: 0490-3097404/405

Kanhangad
Asianet Satellite Communications Ltd
Fathima Complex
Kovilpally Junction
Kanhangad - 671 315
Ph:0467 3258400

Kanjirappally
Asianet Satellite Communications Ltd
3Rd Floor, Opp Taluk Office
Eravikulangara Building
K.K. Road
Kanjirappally - 686 507
Ph: 0482 - 804020

Kannur
Asianet Satellite Communications Ltd
Kannan'S Complex
Chettipeedika
Kannur - 670 004
Ph:0497 3257400/401

Karunagappally
Asianet Satellite Communications Ltd
Kodiyil, S.V.Market Po
Kozhikode
Karunagapally - 690 518
Ph: 0476 - 3256346

Kariyavattom
Asianet Satellite Communications Ltd
Ezakadavil House, Nr..Health Centre
Pangappara Po, Kariyavattom
Trivandrum - 695 581

Kasargod
Asianet Satellite Communications Ltd
Kaban Arcade
Nayak'S Road
Kasargod - 671 121
Ph: 04994 309293

Kodungalloor
Asianet Satellite Communications Ltd
Chandapura West
Kodungaloor - 680 664
Ph: 0480 - 3097403/402

Kollam
Asianet Satellite Communications Ltd
M.C. 9/568, Kadappakkada
Kollam - 691 578
Ph:0474- 2741293/2741292

Kottarakkara
Asianet Satellite Communications Ltd
Aradhana, Xi/306, Kizhakkekara
Market Junction
Kottarakkara - 691506
Ph:0474-3099777

Kottayam
Asianet Satellite Communications Ltd
Iind Floor, Excel Tower
Star Junction
M.C. Road
Kottayam - 686 001
Ph: 0481 - 2583331/3299401/3299402

Kovalam
Asianet Satellite Communications Ltd
"Ushus"
Kovalam P O
Kovalam, Trivandrum - 695 527
Ph:0471- 2485151

Kayamkulam
Asianet Satellite Communications Ltd
Pattasseril Building Mukkada Jn.
Krishnapuram, Kayamkulam 690 533
Ph:0479-3956320

Malappuram
Asianet Satellite Communications Ltd
Fayida Tower, Manjeri Road
V P Hill
Malappuram - 676 505
Ph: 0483 - 2731681 / 3098400

Manjeri
Asianet Satellite Communications Ltd
24/498, 2Nd Floor, P T Complex
Industrial Estate Road
Manjeri - 676 121
Ph: 0493 - 762827

Mannar
Asianet Satellite Communications Ltd
Mp Viii/631, Nss Karayogam Building
Star Junction
Mannar P O
Mannar - 689 622
Ph:04793097406/407

Mannarkkad
Asianet Satellite Communications Ltd
B M Complex , 2Nd Floor
General Hospital Junction
Mannarkkad - 678 582
Ph:0492-321889

Thopumpady
Asianet Satellite Communications Ltd
Thoppumpady Post Office Building
Cross Road
Thopumpady
Mattancherry - 682 005

Mavelikkara
Asianet Satellite Communications Ltd
Nellitharayil Towers
Thattarambalam P O
Mavelikkara - 690 103
Ph: 308107

Moovattupuzha
Asianet Satellite Communications Ltd
Ground Floor, P R Building
Velloorkunnam, Market P O
Moovattupuzha - 686 673
Ph:0485-3097400/401

Neyyattinkara
Asianet Satellite Communications Ltd
Aralummod Junction
Neyyattinkara - 695 123
Ph: 3256334

Nilambur
Asianet Satellite Communications Ltd
House No.383 , Hr Complex
Janathappady
Nilambur 679 329
Ph: 04931 - 225070

North Parur
Asianet Satellite Communications Ltd
Vi - 440-01, Ii Floor, Prakash Estate
Main Road
North Parur - 683 513
Ph: 445523/446548

Ottapalam
Asianet Satellite Communications Ltd
3Rd Floor, Jrj Building Complex
Near Muncipal Bustand
Ottappalam - 679 101

Pala
Asianet Satellite Communications Ltd
Chittettu Buildings
Near St. Thomas H.S.
Main Road, Pala - 686 575
Ph:325516/325517

Palakkad
Asianet Satellite Communications Ltd
Lakshmi Gardens 15/185
Matha Kovil Street , Sulthan Pettah
Palakkad - 678 001
Ph: 0491-3097400/401

Pandalam
Asianet Satellite Communications Ltd
S.R.Towers, Ground Floor
Opp.Panchayath Office
Pandalam - 689 501
Ph:325405/320355

Pathanamthitta
Asianet Satellite Communications Ltd
Poovannunilkunnathil
Sam Building Opp: Sbi
Omallur Market Junction
Pathanamthitta - 689 647
Ph: 3097400/401

Pathanapuram
Asianet Satellite Communications Ltd
Bava Sahib Centre
Pathanapuram P O 689695
Ph:944 7700368

Pattambi
Asianet Satellite Communications Ltd
Sundarsana Building Complex
Mele Pattambi
Pattambi - 679 313
Ph: 0492 - 614750

Perinthalmanna
Asianet Satellite Communications Ltd
M.Y.Complex, By Pass Junction
Calicut Road
Perinthalmanna -
Ph:04933 325600/325601

Perumbavoor
Asianet Satellite Communications Ltd
6/264, Sastha Temple Road
Perumbavoor
Ernakulam - 683 542
Ph: 0484 3267418

South Paravoor
Asianet Satellite Communications Ltd
Sree Ganga, Pmc Xxii/4
South Paravoor - 691 301
Ph: 3097888

Thalasserry
Asianet Satellite Communications Ltd
Aneez Palace Road, Ii Floor
Door No.19/79 , A.V.K. Nair Road
Thalasserry - 690 101
Ph: 3097400/3097401

Thathamangalam
Asianet Satellite Communications Ltd
Naduvil Complex
1St Floor, Pallimukku Junction
Thathamangalam - 678 102
Ph 04923 227900

Thiruvalla
Asianet Satellite Communications Ltd
Xxx/202, M.C. Road
Ramanchira , Muthoor P O
Thiruvalla - 689 107
Ph: 2741199/2741236 3097405/404

Trivandrum
Asianet Satellite Communications Ltd
3Rd Floor
Karimpanal Arcade
Eastfort
Trivandrum
Ph: 0471 – 3925700

Trivandrum
Asianet Satellite Communications Ltd
T.C. 7/1989 , Pangode
Thirumala P O
Trivandrum - 695 006
Ph:0471 3077100

Trichur
Asianet Satellite Communications Ltd
3Rd Floor, Delma Complex
Shoranur Road
Thrissur - 680 001
Ph: 0487 - 3250400/3250401

Vaikkom
Asianet Satellite Communications Ltd
First Floor, Al Rasheed Building
Court Road
Vaikkom - 686 141
Ph: 04829 - 325400

Varkala
Asianet Satellite Communications Ltd
"Ushus Towers"
3Rd Floor, Mythanam Jn.
Varkala - 695 141
Ph: 2603331 / 3256345

View More Information...

Customer satisfaction rating
1%
Complaints
332
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Asianet Complaints & Reviews

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Asianet — Asianet broadband - exorbitant bill

 Peterben on Aug 17, 2016
I got an exorbitant bill of 2999 for the month. Only myself and my wife at home and she hardly use any net except for Wapp. Pl check my old use. Before I complained for connectivity and met an officer at Renai hotel meet. He never replied after that. Made some impressive offers to change modem and never responded.
I have already paid Rs 1000/- and request you to write of balance. I may now change to unlimited to avoid this confusion and if the connectivity issues still continue. My consumer no is CN83560...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Asianet — Unreliable customer care response

 melchioommen on Aug 12, 2016
I had switched from bsnl broadband to asianet broadband two month ago for cctv purposes. It seems i have made a mistake after listening to the responses from the asianet broadband customer care. Ports 80, 8000, 554 are the default ports to be opened up for the dvr to stream videos through the internet. E dns port is not open which blocks the camera application from accessing the dvr. After repeatedly contacting the customer care and personally asking representatives at darshan channels agency of asianet broadband, thattarambalam office in mavelikara, it seems every effort has gone null. Delays in...
Complaint comments  Read comments Complaint category Broadband

Asianet — Worst service

 Vivi1212 on Aug 6, 2016
Hi,
I would like to give you a compliment about your customer care/ servies that your customer care is 'terrible'. I have already called you many times (Monday onwards) and told you the issue about set top box and asianet digital connection problem. I was unable to watch tv on last one week. When i called the response from your side is very pathetic. It was really disappointing and i'm sick of your service for last one week.

Either i may have to go to the consumer court or i would like to get a proper reply or make it clear soon. I'm not getting what the...
Complaint comments  Read comments Complaint category Internet Services

Asianet — Asianet refusing to provide Channel List to change package

 Binnyk on Aug 6, 2016
I am an Asianet Digital TV Customer staying in Trivandrum. I have started using Asianet Digital TV last year, by buying an HD set top box for close to 4000 Rs and paying a whole year's rent in advance for emerald package. I find that they stop providing me some channels without notice and without compensating for disruption of service. I decided to review the package i have subscribed to after an year of poor service, before renewing the subscription package.

However, Asianet denies me access to their channel list for each package, which every service provider would give to existing...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Asianet Cable — Cable connection to television

 Parkoos on Aug 4, 2016
We have both Asianet HD and the normal Asianet satellite cable vision connections at home. For the past 3 days both connections are not working properly and more than 90% of the channels are unavailable. Today morning onwards complete loss of connection started and till 8 in the evening connection has not been restored. When contacting their customer care, all they do is ask for the set top box serial number and to restart the same....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Asianet broadband - daily connection issue - countless complaints registered

 Anish A Sebastian on Jul 22, 2016
Subscriber code: cn87699
I have been having connection issues from past two months. On a daily basis i had to call the customer care support to get them to do something at their end which would temporarily solve the issue. I have to restart my modem once they did this to get this working.

However, i keep facing the same issue the next day, and the next day, and it keeps on going.

I tried to call this guy at the palarivattom office (Mr. Sapath) but he wouldnt pick up the call. I think he's their manager.

I have suffered for 60 days, and i've had...
Complaint comments  Read comments Complaint category Broadband

Asianet — Set top box replacement

 Annadurai. C on Jul 14, 2016
I had filed a complaint regarding faulty set top box on 9th july 2016. first off, no service person visited my place till date, not even for a formality. they assumed the issue and closed my complaint saying that the warranty period for the stb is over. then i visited the enchakkal regional office personally for the purchase of a new stb. they demanded rs.900 for immediate replacement of new stb and rs.275 for replacement after 8 days. i was ready for the urgent replacement and then they said that the accounts section is not working at the moment and they can register for a request for new stb and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Picture and sound breaking

 ways2wealth on Jul 12, 2016
My subscriber i'd hb92008494 in the name of chandrasekharan menon.

I am facing picture and sound breaking problem since last one month and reported this to your customer care no 9388800800 several time and technician from irinjalakuda attended the complaint several time. But we are totally upset that they could not rectify the problem until now. If this continue we almost all people near by me planning to bar asianet service and taking decision not to make the payment against your worst service and also planning to change the connection to the available local service provider.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Cable connection not rectified over 2 weeks

 Jai P Joy on Jul 12, 2016
Subscription ID : GB 91008388
Despite repeated complaints no one turns up to fix the cable connection..really frustrated....
Complaint comments  Read comments Complaint category TVs

Asianet — Non availability of net service

 Athif Irshad on Jul 9, 2016
My net connection has not been working for the 7 days. I have contacted the Customer Care for the past 5 days and they have not provided me with a working solution. [Sub Code:KT34256]...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet — Irresponsible service

 Krishna Prasad Paliath on Jul 3, 2016
Sir,

It's quiet embarrassing experience with you customer support team for the last several months. Whenever we faced a problem with your service naturally we will try for your help over phone numbers including customer care helpline number. They are much more better than whom you posted in Kollam branch. We faced lot of problems from these fellows. I am seeing for the first time a Ltd company is having a pathetic condition like this only because of your companies irresponsible employees. The attitude towards the customer from the employees is like they are providing us a free service....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — No connection

 Jithesh Babu on Jul 3, 2016
From Saturday night there is no cable connection. And no one came for repair on sunday also.. This is not for the first time whenever there is rain the asianet cable connection goes.such a poor service and recently they have increased their monthly subscription charge... Same is the case of their broadband connection.
Their customer service is very poor.....
Complaint comments  Read comments Complaint category TVs

Asianet — Pitcher is getting limp movement is not properly

 Kpakumar10 on Jun 29, 2016
Dear Sir,

We are receiving the pitcher in Asianet Chanel limp movement not properly from yesterday itself. All other your chanels doesn't have any problems sofar. Because of this problem, it is irritating to sea the program in this chanel

We hope you will solve the problem.

Kindly Checkup the same and please rectify immediately.

Thanks & Regards,
Anilkumar K.P
9847088698...
Complaint comments  Read comments Complaint category News & Media

Asianet — Digital tv

 neesku on Jun 28, 2016
I registered a compliant about setup box not working, via the centralised customer care on 18th June. The technician came on the 21st only after multiple calls to the local office in East Hill, Calicut, even after this. He replaced the setup box with another one and said some channels may not work for some time. We could see atleast some channels then. However, after we switched it off and started it again later, no channels could be seen.A message said 'channel not subscribed' for every channel except ACV. Since then, I have been trying to get it fixed. The centralised customer care keeps trying...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Asianet — Poor service

 ajith murali on Jun 21, 2016
I have been using asianet broadband from january 2016 onwards, my subscription id is cn92702, i have taken subscription plan of 510 rs with speed 1mbps. I rarely get that speed. The network is very much overloaded. Poor speeds, poor customer care. I am planing to file a case in consumer court regarding the issues. I am fed up with the service. I never suggest any of my friends and relatives to use asianet broadband....
Complaint comments  Read comments Complaint category Broadband

Asianet — Asianet Serials

 Rajos on Jun 12, 2016
Asianet Serials Chandanamazha, Parasparam, Karuthamuthu etc are depicting extreme sad scenes . The ICU and related hospital scenes are very common nowadays making it so boring. The serials want the viewers need to be always in sad mood, cry, cry cry, so emotional, background so sad hence artificial. When it will be natural scenes depicting real life incidence?...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Asianet Cable — No cable connection

 Jithesh Babu on Jun 10, 2016
Sir /madam, ga91085747
Am getting this message "this settop is not authorised for this network please contact your cable operator"...

For the past few days your cable connection is not available from morning 9 a. M to evening 7p. M.. And today now this message is being shown.. I don't understand why are you not treating your customers properly..
I have complained a lot of times and still no response.. Very very very very poor service..

Anyway i have already discussed this matter with the consumer forum in internet. And now am also going...
Complaint comments  Read comments [1]Complaint category TVs

Asianet — Service Not providing

 Premkumar Lazar on Jun 1, 2016
My set top box is not working from 19 May 2016. My customer ID is AA91037731. (Mr. Premkumar, C-302, NABARD Gardens, Dr. Pai Road, Poojapura, Thiruvananthapuram - 695012). I had lodge a complaints on many occassions viz no. 01162648, 01162642, 01162483. Till now nobody has come. When I contacted them over phone they told me that my AMC is not paid that's why no services will be provided to me. Every month the sales person comes home for payment but have never informed me about this AMC. please take some action....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Broadband — Worst service by asianet

 sujith mohandas on Jun 1, 2016
I was using a prepaid connection of Asianet with Sub Code PCN 4431. Due to connectivity issue and poor service of Asianet I decided to change plan to Post paid hoping that will get a better service.The plan change got activated only after 3 emails and 5 calls to the customer service executive.
A new plan was activated with Sub Code CN- 101959. The plan was supposed to be activated with a higher speed modem as requested by me by paying additional cost as agreed. The plan but got activated without fixing new modem and with this modem the speed was supposed to be 10Mbps aprox. When I did the...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet — Set top box nonfunctional from 25.05.2016 onwards of the subscriber Dr. M.P Raphael-mpraphael@gmail.com

 Raphael Mp on May 30, 2016
A complaint was registered to the Cochin office on 26.05.2016 with ticket no. HA01205156.As the children are having holidays I made reminder calls to the office on 26, 27, 28th of this month. Till now the problem was not corrected. The same problem was there about 6 months back and it took about one week to get it corrected. so the customer service is very poor for Asianet. So now I opted for Airtel HD services and wecan see the TV. The problem is Ihave opted for 2 years of Asianet services in August 2015 and paid an amountof Rs.5900/-So now I want to disconnect Asianet and to get the balance amount...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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