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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
More...
 

Asianet Complaints & Reviews

Asianet - Service

User
 Kaimal on Mar 26, 2015
The service presently being offered by your Aluva Office for the cable vision service is far from satisfactory. There is 'atleast' one or more interruptions per day. This interruption could be anywhere between 5 minutes and several hours. When I call your Aluva office, either the phone is not picked up or a toally unsatisfactory explanation is given. This is not the service a full paying customer deserves or should be offered by an organisation. Understand that your service is the 'Hathway' service. However, the service offered by Hathway in other cities in India is far better than what is being...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Broadband Not functional for 5 days

User
 AJITH KUMAR G on Mar 23, 2015
The Broadband connection at my residence is non-functional since 5 days. Asianet claims that they will not waiver the monthly charges until and unless the connection is not active for more than 5 days. The response from the customer care and the Technicians have been pathetic. This policy of Asianet means that the customer is expected to pay monthly charges despite the connection being inactive for 5 days or more, this is daylight robbery and the company makes profit by wrong means. The connection number for the broadband connection is TV90684 and the complaint number is TV91738371 (registered...
Complaint comments Read comments Complaint category Broadband

Asianet - unable to view HD channels

User
 george jacob earaly on Mar 19, 2015
Sir, I am a subscriber to the Asianet cable service since a very long time(Customer number:GA 91069109) I had changed it to digital format by purchasing a new set top box(No: N 80100016155) by paying R. 7250(Rs 3500+Rs 3750) on 16/3/2015.Ever since, I am unable to view all HD channels, as promised by the service provider on subscription to the Digital format. Many attempts on all days since then to file a complaint has only met with lack of response from the local cable operator. Kindly do the needful and set right my complaint so that I can utilize the new set top box and the digital connection...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Not even took initiative to resolve / enquire customer complaint even after 4 days (24 X4 96 Hours)

User
 Sreeraman Namboothiri KV on Mar 17, 2015
Complaint logged at M/s Asianet Helpdesk on 14/03/2015 (Complaint Ticket id : WC 4634)nobody took initiative even to contact me and enquire about it. Very poor explanation from helpdesk executive not even ready to give the escalation channel. The helpdesk executive even dont know when the call can be attended, why the local office not picking up the phone even after forwarding it to them 7 times as urgent . Sreeraman Namboothiri Tripunithura Mob: 9544660867...
Complaint comments Read comments [1] Complaint category TVs

Asianet - Continuous failure of internet from 8th March 2015 (CN 80599)

User
 Nithesh100 on Mar 14, 2015
I am fed up with the customer care team of Asianet as no resolution has been seen to my Complaints Tickets 1(CN 573012) 2(CN 573014) which were given on11/03/15 through 8086011111 and now i have received a sms saying my complaint has been resolved.I do not know how they seem to be operating with out any quality assurance and proper Customer service standards.I have had many instances where the Customer care executives HANG the calls while talking and they give a switched off no when we ask for NODAL Officer no.This is a serious issue and I need help from this form to teach them a lesson....
Complaint comments Read comments Complaint category Internet Services

Asianet - disconnected

User
 harshapradyu on Mar 14, 2015
My channels are disconnected from feb onwards..when i contacted customercare they told 4 months payment are pending. &technician will contact me. As far as i know we have one year subscription. Subcode GA91048001, ticket no-GA04160812 on 12/02/15. Called many times.no response.Its been one month, still no technician contacted me...
Complaint comments Read comments Complaint category TVs

Asianet - Channels not available

User
 Christy T on Mar 12, 2015
Dear Sir, My Subscriber I D AA90105314 H D box was installed by Asianet on 26th February 2015. Almost all channels Shows “You are not subscribed for this channel”. I informed Customer Care several Time. But nothing happened till now. Please help. Thanking you Yours faithfully Christy Thomas 12th march 2015...
Complaint comments Read comments Complaint category TVs

Asianet - Internet connection complaint

User
 sreenivasan Vasu on Mar 12, 2015
Dear Sir Jayanthy Sreenivasn Chakkala parambil Kannamkulagra Galaxy Street Kuramcherry Trichur Sub Code- TR 29884 Contact Telephone Number:- 009714872442252 009718086743702 This is to inform you that i am not at all happy with your Internet connection which is installed and connected on 27-2-2015 by Mr. Abdull kafoor . Your costumer Care No. 3015525 is not answering all the time ??????? Your connection is not for any of our use there fore kindly disconnect and written back our money if possible your connection used as a trial basis only 15 days. Best regards cv....
Complaint comments Read comments Complaint category Broadband

Asianet - Poor Coustomer care GA-920223

User
 T.Muralidhar Menon on Mar 11, 2015
Sir, I am a digital cable connection holder for a long period. Of late it is seen that your cc division is going from bad to worse. It takes very long to pick up the call. Also I had the complaint of message "signal not found " Comming on the screen 2 to 3 times last few days . I have been repeatedly giving complaints but till it has not been solved permanently . At this movement also it is the same. Please do some thing permanently or I will have to go to consumer court. I have registered complaint today also @ 7.17 pm. Regards T.Murali Edapally, Ernakulam Mob-9895206721....
Complaint comments Read comments Complaint category Insurance

Asianet Digital TV - Poor signal reception in most of the High Definition channels

User
 c_o_n_s_u_m_e_r on Mar 11, 2015
The following are the HD channels that Asianet is streaming in its Emerald Digital HD package as on 11-03-2015 No: Channel No: Channel name Signal quality 1. Channel No: 801 - NHK - Signal Reception is good 2. Channel No: 802 - HD Movies Now - Poor signal, Intermittant frame freeze, video pixellation and jitter 3. Channel No: 803 - HD MTunes - Poor signal, Intermittant frame freeze, video pixellation and jitter 4. Channel No: 804 - HD Trace - No Video for the past few weeks 5. Channel No: 805 - HD UTV Stars - No Video for the past few weeks 6. Channel No: 806 - Star HD1 - Video quality...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Set Top Box not working

User
 kharilal on Mar 8, 2015
The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or the advertisers? 5. Why is Asianet not giving a copy of the list of channels I get when I opt for one of their plans? 6. Do we have a ombudsman for attending...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Digital - Set Top Box not working

User
 kharilal on Mar 8, 2015
The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or the advertisers? 5. Why is Asianet not giving a copy of the list of channels that I will be provided when I opt for one of their plans? 6. Do we have a ombudsman...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications Limited - Overbilling

User
 rahulraag on Mar 1, 2015
I am a customer with Asianet Satellite Communications Limited since February 2011. My subscription number with Asianet is TV59530 and current billing address : Nandanam, Ayodhya Nagar, Sreekariyam PO, Thiruvananthapuram 695017. I am being billed Rs. 790 plus taxes that totals to Rs. 888/- per month. I had contacted Asianet customer care on 3rd January 2015 regarding the lack of clarity on my broadband plan as I did not see my plan tariff listed on their website. The response from the agent was that I was on an older plan which has been revised on many occasions and I was paying a higher subscription...
Complaint comments Read comments Complaint category Broadband

Asianet - Set top box problem and lack of registration of complaint

User
 Sandeep Padmanabhan on Feb 28, 2015
The coordination between the call centre and field is poor. Inspite of calling and informing about a mac ID mismatch from 12 noon, no complaint was registered and informed. I had called the operators at 12 noon, 1:39 pm, 1:43pm, 1:53 pm, 2:09 pm, 05:22pm, 06:10pm, 06:50 pm, 07:07 pm and still no complaint was registered. None of the technical assistance team contacted me or had come to site for technical assistance. Height of poor service, price we have to pay for monopoly in the cable tv sector...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Frequent failure in internet supply

User
 Senan V.G on Feb 21, 2015
too poor service- due to delay in finding the defect in the junction box internet service failure 20 days in January 2015, delay in finding the modem complaint net service failure from 13th February 2015 to 19th Feb. 2015. More over we are incurring heavy losses and phone charges when we called to the customer care -Ernakulam and Kottayam office as when we calling them after saying to hold they are taking too much time to connect the executive .All this time we are incurring telephone charges from our account.This kind of actions from a reputed company like Asianet is very disgraceful .Take care...
Complaint comments Read comments Complaint category Internet Services

Asianet - Locking channels for a particular period

User
 Lal Rajan on Feb 16, 2015
Ref: Subscriber code AA90105213 Dear Sir/Madam, I Hridhayalal.R with the subscriber code under reference, do here by request to block all the channels except the ones given below till 31st March 2015. · Asianet News · Manorama News · Mathurbhumi News · BBC · CNN Expecting an urgent action. Thanks & Regards Hridhayalal Rajan 9387805375...
Complaint comments Read comments Complaint category Home & Garden

Asianet Satellite Communications Ltd - Late receipt of bill

User
 harikrishnan.kb on Feb 14, 2015
I think, asianet is playing a dirty trick to extract extra money from the subscibers. For the last few months i have been receiving their bill only two days before due date. I received their bill dated 1/02/2015 on 14th february(Second saturday) after-noon . Due date of the bill is 15th february, sunday. In any case, you cannot make cash payment through post office on these days and you are forced to pay late payment charges.
I fail to understand, what on earth prevents these people in sending the bills to customers sufficiently early, at least one week before due date. Either it is an intentionally...
Complaint comments Read comments Complaint category Broadband

Asianet - GA 04160410 / SUB CODE GA 90157975

User
 NIBIN K N on Feb 11, 2015
I HAVE ALREADY REGISTERED A COMPLIENT RELATED TO (CABLE TV SETUP BOX DAMAGE )IN YOUR CUSTOMER CARE DEPT. ON 09/02/2015 AND RECEIVED THE ABOVE MENTIONED SUB.CODE AND REG. NUMBER BY SMS ONLY.THERE IS NO FURTHER ACTION FROM YOUR END.10TH AND 11TH AGAIN AND AGAIN CONTECTED YOUR OFFICE THEY ARE INFORMED THE COMPLIENT PASS TO EMERGENCY DIVISON, NEAR LOCAL OFFICE PALARIVATTOM ETC---STILL NOBODY CONTECTED ME FOR A SINGLE ENQUIRY THIS IS VERY BAD FOR YOUR GOOD WILL...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - STB box -cancel

User
 arunushass on Jan 30, 2015
Sir, Consumer No : KA 90208578 STB Box NO : 18550F46FCE3 Sahadevan P Ushass 34/621 Civil Statio PO kozhikode 673020 Kindly cancel my additional STB box connection and refund the amount at the earliest. Regards Sahadevan P 9847676004 9446367379...
Complaint comments Read comments Complaint category Family & Relationships

Asianet - Inter net complaint

User
 Chandrasenan V.G on Jan 29, 2015
I am the user of kt19086. My inter net being under complaint since 07/01/2015. I complained several times in Kottayam Office and also to Customer care Centre, Ernakulam. Even though, I have been calling them since 07/01/2015 the problem not yet solved. When calling them, they are saying that the complaint will be solved the next day itself and they are giving some instructions to reset the system through telephone. This is repeating every day and on 28/1/2015 a technician came and by examining the problem he said that there is problem in line and he informed the matter to the customer care centre...
Complaint comments Read comments [1] Complaint category Desktop Computers

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