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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
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Asianet Complaints & Reviews

Asianet Cable Vision - cable connection - not working

User
 ganeshttp on Jul 22, 2014
cable connection not working since saturday night -19/07/2014 till this tuesday night registered three times on line complaint as well as more than 12 telecalls from sunday paid around Rs. 7000/- in advance for three year subscription and got trapped for another 2 more years wonder where to go for help. thank god for the most (in)efficient customer service poor customer...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Irresponsible staff

User
 sreerajna on Jun 30, 2014
During last weak i went for take new asianet connection from. I approach the branch located opposite to Paumala church main entrance. I went for take connection immediately but i get some bitter experience from the staff especially lady staff. She was not given clear answer for all my question. As the result i return to home with out take asianet digital connection. I think the staff were not suitable for this job. I am not the first person who get bad experience the staff. So Please give them warning or terminate the staff immediately.


Branch: Parumala
Location : Opposit...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Shifting connection

User
 chakky on Jun 25, 2014
We shifted our residence from Paravoor (Kollam) to Kalakkode and we asked the corresponding officers on 20.06.14 to please do the shifting procedures . we called the asianet cable T.V office in Paravor, a lady repiled that they have another work today, so the service men will come tomarrow. But the next day, she repeat the same excuse. Your service is very poor. REJI SHINE 9446909752...
Complaint comments Read comments Complaint category Employees

Asianet - cancellation of the account

User
 John Sen Fernando on Jun 18, 2014
Respected Sir, I have paid all my dues up to date. Now i would like to cancel my account CN66108. As i'll be out of station for few months. So please do cancel it for me. Or else I wont be paying the upcoming dues. For any clarification you can mail me to dj.sen.fernando@gmail.com. Regards, Johnsen Fernandez....
Complaint comments Read comments Complaint category Broadband

Asianet - Connectivity Problem

User
 Aramam Joly on Jun 18, 2014
Connectivity problem I am a customer of your net connection under custormwe ID PTV 4605. My net Connection was complaint from 14-06-2014 .So I cannot check my mails properly. I contacted so many times over phone to customer care and I had lost many money through phone call. Moreover without internet connection I have to face many problems. Let me know what is real problem and whether you are able to solve at the earliest.Contact No:9447242743...
Complaint comments Read comments Complaint category Internet Services

Asianet - shifting of asianet digital from Trivandrum to Kottayam not done

User
 ramkee on Jun 18, 2014
Had asianet digital connection at Trivandrum. Got transfer to kottayam and requested for shifting of connection from trivandrum to kottayam.Disconnection at Tvm done on12.05.2014 but not yet connection given at kottayam.Advance one year subscription paid.Gemini 9495013572....
Complaint comments Read comments Complaint category Utility Services

Asianet Cable - Extremely poor service

User
 Ranjana Ajayakumar on Jun 18, 2014
We shifted our residence from Nalanchira to sreekaryam and we asked the corresponding officers to please do the shifting procedures . we called them 5 or 6 times.still they say that we will look upon it ..


Inspite of all these complaints still these asianet officers are not taking any action it seems that they are used to these complaints.

I would suggest other friends to think twice or thrice before taking A HORRIBLE ASIANET CONNECTION....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Communications Ltd - Many channels not working

User
 jobinpunathil on Jun 16, 2014
Hello,

My home cable tv connection with Asianet STB HD services is giving me nightmare for the past one week. We have subscribed for 3 years long term premium package paying 10000 Rupees last year. We are currently not able to use few channels which were working previously including Sony Six channel where World Cup matches are aired. "No Signal (ID 120) is shown up on the screen and a contact number 9288800800 is provided as customer helpline and troubleshooting procedure. I had to tell that the customer care executives are not efficient enough and they are not helping me resolving...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - connection complaint

User
 bismi s prakash on Jun 13, 2014
sir i am a regular costumer of yours but i feel very bad from the service center NTA, we are staying in RC Street NTA on 13/6/2014 NTA service center made a shifting connection to a person staying in front of my house(i am staying in backside of his house) and the guys did a wrong way connection to them .His house in road frontage then also these guys made the connection through my plot with out my permission.i call them and request them to change it but they shouted at me.please change the connection through my property please..as early as possible....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - non-refund of subscription amount.

User
 devasianet on Jun 13, 2014
I had asianet cable connection No AA91029915 at Trivandrum during 2012-14. I paid theannual subscription in March-2014 for the period from 1st Mar-2014 to 28th Feb-2015 with the pre-condition that the refund proportaionate refund will be made if the connection is not used. I submitted my application for refund but till date the Asianet is not bothered. My several call to the company has gone to deaf ear. Can any body in the company help. Devanand Sharma Mob-9963328855...
Complaint comments Read comments Complaint category Banks

Asianet - Asianet set top box - no follow up on complaint

User
 mmsree@gmail.com on Jun 4, 2014
Asianet Set Top Box – no follow up on complaint I am an Asianetsubscriber bearing id no AA90582221 and I have availed annual maintenance contractor my set to box which is valid till 28.10.2014. In spite of repeated requeststo look into the malfunctioning of the set top box no action was initiated byAsianet Satellite Communications. I have made 3 attempts during the last weekof may to get the problem rectified, but failed. One day my wife received a call from a service guy asking for a payment of 1250 for a new set top box. He stated that the present one need to be replaced, even without...
Complaint comments Read comments Complaint category TVs

Asianet Digital TV - Asianet cable connection was refused due to asianet internal billing issue

User
 roychalissery on Jun 1, 2014
To who may ever concerned... My Asianet satellite communication subscriber ID is HA92008881. I pay my bill on yearly basis through Asianet collection agents. Latest bill was payed in the month of November 2013 for 1 year through to Oct 2014. Bill Number 004201237825 There has been two occurance when Asianet disconnected service saying they have not received the bill amount. On the basis of multiple complaints lodged first instance was solved. Last week they disconnected service again stating the same ( they have not received the payment). How on earth is constomer responsible if collected...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - bad experience at asianet communications marketing office, peroorkada, trivandrum

User
 rejibh on Jun 1, 2014
Sir, i am Reji from Trivandrum Kerala. My set top box remote got damaged and I called Asianet Marketing office, Peroorkada Trivandrum at 0471-2438256 on 31st May, at 17:10 and asked whether i could get a new remote if i come to their office. The lady who attended my call said that payment is closed and the next day (Sunday) will be open and I can come after 10:00 hours. I asked whether Sunday will be open and she said that there will be person in counter and I can make payment provided I came after 10:00 hours. Today (1st June) by 11.30 hours I went there to buy the remote. The lady sitting...
Complaint comments Read comments Complaint category Other

Asianet - Trivandrum Peyad moongode area service disruption

User
 Babuji Naif on May 25, 2014
In this area we are paying advance payment of one year, Inspite of that we are facing severe service disruption everyday.We complained in the Peyad office many times & call centre but the response is poor.The way they are handling is not professional.If it is rain or sun shine the service disruption is high.ACV is making as fools by taking advance money.The entire people in the area is planning to change to DTH if this way by ACV continues.hope they will address the issue ....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Cable TV connection problems

User
 Petermanilal on May 24, 2014
Gentlemen, I am a senior citizen, who took ASIANET cable connection in my apartment at 10E, Noel Greenature, Sainik Ashram Road (Near Civil Station), Kakanad, Kochi 682030. I paid Rs.10, 500.00 for the installation, rental and service for one year starting from 20th May 2014. We were assured of reception of 150 channels minimum. Before we requested for the connection, we called up the franchisee a few times to confirm that ALL the ENGLISH channels will be available via ASIANET cable service. We were assured tat all English channels will be available as a regular service. We were advised by...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - repalcement of set up box

User
 jyothijkg on May 22, 2014
asianet digital tv consumer no- KA 90211333 = Jyothikumar.G On May 14, 2014 the set up box of the digital tv connenction was not working properly .For the next 2 days I was trying to contact the asianet customer care centre, the phone will ring but after a few mininutes they will disconnect the phone without responding to it. On may 16 they took the phone and said that they will call back immediately with out taking or registering my complaint. But they didn't call back. On may 16 & 17 I tried to contact them several times, but again they will not attend the calls.At last on May 17 afternoon...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Hopeless Service

User
 sabari_1999@yahoo.com on May 21, 2014
This is with reference to the complaint registered on 16th May, 2014. Subscriber Code : AA02390027. Set Top Box Mac 001 AC 3F 1cc59. Customer Name : R. Sudhakaran. Mr. R. Sudhakaran, who is my father and who is 80+ years of age had to wait for 4 days and incur a lot of physical and mental stress due to the hopeless service of Asianet Satelllite communications. The complaint that the set top box stopped working on 16th May early morning was given and it was rectified only on 20th May, 2014(yesterday). Numerous phone calss were made to the 24x7 customer care # 9388800800 by my aged parents,...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Constant disruption

User
 Appsbalan on May 19, 2014
Dear sir, I was initially impressed with your service, but over the period of time the service has been appalling, several nights there is not signal found for the entire night next morning we have to call up and report, we are tired of calling your office, which operates at working hours only, why can't you Provide a 24 x 7 service. Besides you are hiking the price, while the service is getting poor. I am forced to move to other options even if I have to pay to retain good after sales service. I hope there is some serious response to this issue, the signal not found message occurs every...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - people are cheated and lost their money in ksbc shop in chathannoor

User
 RINO S JOHN on May 11, 2014
respected sir,
I am shibi, velivila puthen veedu thazham chathannoor po kollam .
i buisnessed on a shop on near k s b c shop chathannoor .the stafs in k s b c shop are cheated innocent peoples, customers are buy a bottle from that shop they will achive more money from common people.that people lost their money 30 or 40 rupees more for one bottle .before 3 week k s b c squades will come and check the shop they will catch 5 staffs for illegal action .the squad will ask a local bottle rum for a staff of ksbc he answered "that is noot here i willl give you a another one "the...
Complaint comments Read comments Complaint category Government Organizations

Asianet - No response for complaint Subscriber code: GK91000485 and complaint number GK00003412

User
 Jacob Mathew Pulikotil on May 9, 2014
Sir,

The Asianet digital TV has not been working for the past two days. Several channels are not available and those available channels break so often. The customer care after so many emails have not bothered to resolve the complaint or at least call and ascertain the details.

The only response is an automated reply. Since we have paid the subscription in advance we are at the mercy of these people. Planning to take up this with consumer forum.

Jacob Mathew
9446218306...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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