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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
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Asianet Complaints & Reviews

Asianet - Complaint on Cable Connection

User
 pradeep290 on Oct 24, 2014
Sub: Complaint on Cable Connection Ref: 1.Sub code : GB: 91002017 2. Ticket no.- WC1544 & GB 00029408 3. sms Dated on 22nd October 2014 Sir, I am a customer of Asianet Satellite Communication Ltd, for the past three years . The service was found impeccable, but recently I am getting trouble with the poor customer service. On 11th oct 2014, a complaint was given to the customer care department Through telephone & online about the failure in connection . The service men came to my home on 16th Oct 2014 and told that reason is the malfunction of the set-top box . On the next...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - unreasonable bill charged on reconnecion of asianet cable

User
 nituasianet on Oct 13, 2014
Subscriber ID-AG91003100 Complaint against-Asianet Satellite Communications Limited, Kariavattom, ezhakadavil House, near health centre pangappara, Thiruvananthapuram.Phone number 0471-2415353 Details I have gone to the above mentioned pangappara asianet satellite communication office on february end and raised the request to disconnect cable tv connection from march 1st onwards as I was going on my maternity leave. Request was raised orally to an agent who was stationed in the asianet satellite office in Pangapara . We had confirmed twice whether any written request or any mail communication...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - NOT GETTING INTERNET BROADBAND

User
 mn881 on Oct 8, 2014
I AM A CUSTOMER OF ASIANET INTERNET. MY USER NAME IS MN881. FROM 1ST OCTOBER 2014 ONWARDS I HAVE NOT GETTING INTERNET CONNECTION. I HAVE ALREADY PAID NET CHARGES UP TO 31ST OCTOBER 2014. SEVERAL TIMES I HAVE COMPLAINT THROUGH PHONE TO CUSTOMER CARE NUMBER 8086011111. BUT NO ACTION IS TAKEN. PLEASE TAKE NECESSARY ACTION AS EARLIEST. My phone no. is 9809674397....
Complaint comments Read comments Complaint category Broadband

Asianet Satellite Communications - irresponsible behaviour of staff

User
 girijan on Oct 8, 2014
i am working as Manager in a nationalised bank in Kodungallur. On my rececent transfer to Kodungallur i have approached your local office at Kodungallur 0480 2806770 for a cable connection with set top box on 29.9.14. On my repeated requests the cable was laind on 01.10.2014. Due to pooja holidays i told them that i will be available only on saturday [05.10.2014]. It is informed that the the connection will be provided on 04.10.2014. As nobody has turned up i hv taken up the matter with your office ; 2806770; and yr toll free no 9388800800. It was a worst experience with your toll free number and...
Complaint comments Read comments Complaint category Entertainment and Recreation

Asianet - Blocking of cable connection

User
 V.NandakumaranNair on Oct 1, 2014
Dear Sir, I am a subscriber of Asianet for more than 4 years under the area of Asianet Attingal.My name is .Mr. Nandakumaran Nair and my contact number registered with Asianet is 9846996655 as I don't remember my consumer ID Number.All these time my cable connection was renewed through collection agent this time also he called but not come.Since last Monday onwards my connection was found blocked, I checked with your customer care they told me that this is due to non remittance of subscription and it was done by their local office and ask me to contact them. Presently I am not in my home town...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Asianet digital connection KA 90210043

User
 imd123 on Sep 24, 2014
From I.Mohandas., 2/106J.SHREYA, Karaparamba, Kozhikode, 673010 Mobile No:9847521321 EMAIL :mhnds1@gmail.com. I have been complaining about the non getting of my connection since last two days.to phone numbers 938800800 and 04953253403.Iam getting a reply that my complaint is forwarded to my local office at East Hill (Calicut).So far no body attended my complaint. Pl take IMMEDIATE ACTION....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Unable to get most of the channels. Dizziness in reception

User
 Balakumaran K N on Sep 16, 2014
I am BALAKUMAR.K.N., AA 91002381 from Pattoor, near Vanchiyur. Address Flat no 404, Block-2, EMS Nagar KSHB Flats Pattoor. Subscriber for Full channels HD One year subscription @ 6990/- made on 31.10.2013 valid till 31.10.2014. Payment receipt no 2013/1845254 from One Mr.Sooraj. From 5.9.2014, many channels are blackouts Eg 103(ACV), 105(Jai Hind), 108 (Media One), 112 (Prabhatham), 114 (Koumudhi), 115(Safari), 116(Today), 126 (ACV News), 127 (India Vision), 131 (DD4 ), 146 (Surya Music), 148 (Talkies), 427 (Al Jaziya), 460 (Movies Now), 470(World Movies) the list is not complete. I have booked...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Frequent Internet Disconnection and Bad behaviour from customer support

User
 Arvin Lo on Sep 14, 2014
Hello, I am very annoyed with the Asianet Broadband Connection. They have an advertisement in TV showing uninterrupted Internet connection. I'M afraid they are totally lying. My Internet connection is interrupted every week. may be 4 or 5 time per week. And sometimes connection will be gone for 2 min and restored quickly, this will happen very frequently 5 or six times in a day. Most annoying part is customer care. Called them to complaint. They told there is no issue. Then how come I am facing issue. When I started to explain they hung up the call and gone somewhere else. I called again...
Complaint comments Read comments Complaint category Broadband

Asianet Satellite Communications Ltd - picture freezing in TV

User
 jacobjohn_tvm@yahoo.com on Sep 14, 2014
I am an asianet consumer and no dues outstanding.(The mistake I done was that I have paid 5 yrs subscriptions together on 20/08/2010) Now I have only 4-5 channels working and the rest freezed..I have registered my complaint with their customer care on 11/09/2014 and they given the ticket number as AA08044355. Simply they replied on 12/09/14 that the complaint resolved.Again I have given the complaint on 13/09/14. They gave another ticket numberAA08044416. Without rectifying the complaint again they replied that the complaint is resolved. So far the complaint is not resolved. This is a cheating towards...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - unable to pay asianet bill on line kt 20799 nv thomas

User
 nvt 1947 on Sep 10, 2014
yes. having failed trying to pay the charges on line to avail discount, I had drive to all the way to your kottayam office. I paid the bill but with a sad feeling that i could not avail the discount of 3%. Why cant the site for paying the bill made more user freindly?. At present it is totally confusing and the site is very miniscule in size. Thanking you, N V Thomas...
Complaint comments Read comments Complaint category Internet Services

Asianet - Keltron misusing their identity

User
 shilpashilpa on Aug 25, 2014
sir,
i would like to introduce myself, my name is
shilpa.i did one software testing course from KELTRON (PLZ KEEP SECRET
MY NAME)(north, ernakulam, fee is 17000rs for 2 months...we don't get any
certification ...).they promised that they will arrange some interview
for us..[BUT They don't arrange any interviews till now and also they
behave very rudely when we talk about our job]]...please
Investigate asianet that it is true center or not... SAVE STUDENTS...
Complaint comments Read comments Complaint category Job & Career

Asianet - New Connection

User
 Ekadantha Group on Aug 21, 2014
Sir/Madam Very sad to inform you that from 13th of Aug I am requesting for a connection to my new premises in ulloor [Trivandrum], as still no one came, kindly check it and if possible send a person tomorrow itself otherwise I will go for another option Regards Midhun MG...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Signal problem

User
 Pradeep Kumar Charles on Aug 19, 2014
Sir,
I am using asianet cable network for last four year, i am residing in neeramankuzhy near ooruttambalam, On 12th Aug i reported a compliant to your neyyattinkara office that my remote controll is not working properly.They said to me that their service men will check the compliant on today or day after tommorrow. Unfortunatly service men came to my home on 16.08.2014 only. They replaced the set box and problem will solved. From that day itself showing message on sceern that " you are not subscribe view this program please contact asianet customer care" . Again i reported compliant...
Complaint comments Read comments [1] Complaint category Home & Garden

Asianet - No signal after the connection have been given

User
 vaidyamsm on Aug 13, 2014
Dear Sir,
I am a customer of Asianet for more than 15 years.My name is Dr.M.S.Mahadevan and my contact number registered with Asianet is 9633491475 because I don't remember my consumer ID Number.All these time my cable connection was renewed by Mr.Sujith, In charge of Asianet East Hill, Calicut. Last Friday on 8th Aug 2014 he called me to say that renewal date already on, immediately I have asked him to come and collect the money for next one year on 9th Aug 2014 morning itself, and paid the amount. This time as I was shifting to my newly purchased flat the address is 5A, Homeland Seagate...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - poor service and poor customer service cheating etc

User
 Vin Anarion on Jul 27, 2014
you cant even provide a proper 20mbps service then how on earth are you going to provide 50mbps?.. I have been complaining since Jan 2014 that your service is poor and that the specified speed is not there, , please refund or make sure you can deliver as advertised . CN:70778...
Complaint comments Read comments Complaint category Broadband

Asianet Cable Vision - cable connection - not working

User
 ganeshttp on Jul 22, 2014
cable connection not working since saturday night -19/07/2014 till this tuesday night registered three times on line complaint as well as more than 12 telecalls from sunday paid around Rs. 7000/- in advance for three year subscription and got trapped for another 2 more years wonder where to go for help. thank god for the most (in)efficient customer service poor customer...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Irresponsible staff

User
 sreerajna on Jun 30, 2014
During last weak i went for take new asianet connection from. I approach the branch located opposite to Paumala church main entrance. I went for take connection immediately but i get some bitter experience from the staff especially lady staff. She was not given clear answer for all my question. As the result i return to home with out take asianet digital connection. I think the staff were not suitable for this job. I am not the first person who get bad experience the staff. So Please give them warning or terminate the staff immediately.


Branch: Parumala
Location : Opposit...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - Shifting connection

User
 chakky on Jun 25, 2014
We shifted our residence from Paravoor (Kollam) to Kalakkode and we asked the corresponding officers on 20.06.14 to please do the shifting procedures . we called the asianet cable T.V office in Paravor, a lady repiled that they have another work today, so the service men will come tomarrow. But the next day, she repeat the same excuse. Your service is very poor. REJI SHINE 9446909752...
Complaint comments Read comments Complaint category Employees

Asianet - cancellation of the account

User
 John Sen Fernando on Jun 18, 2014
Respected Sir, I have paid all my dues up to date. Now i would like to cancel my account CN66108. As i'll be out of station for few months. So please do cancel it for me. Or else I wont be paying the upcoming dues. For any clarification you can mail me to dj.sen.fernando@gmail.com. Regards, Johnsen Fernandez....
Complaint comments Read comments Complaint category Broadband

Asianet - Connectivity Problem

User
 Aramam Joly on Jun 18, 2014
Connectivity problem I am a customer of your net connection under custormwe ID PTV 4605. My net Connection was complaint from 14-06-2014 .So I cannot check my mails properly. I contacted so many times over phone to customer care and I had lost many money through phone call. Moreover without internet connection I have to face many problems. Let me know what is real problem and whether you are able to solve at the earliest.Contact No:9447242743...
Complaint comments Read comments Complaint category Internet Services

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