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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
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Asianet Complaints & Reviews

Asianet - internet connection delaying

User
 nikhil sebastian on Jun 30, 2015
Before 3 months I have requested for asianet broadband connection at asianet's Pala agency. they have been postponing it for all these days. I'm an asianet costumer for several year, consumer number DE91000029. while on requesting, we mentioned that its an emergency. But their response wasn't adequate enough. Now they are responding as they will 1st come check and give connection. As usual not happening As a customer I really felt disappointed And I didn't really expected such kind of behaviour. Kindly accept my complaint and take necessary action to give us the connection immediately....
Complaint comments Read comments Complaint category Broadband

Asianet - Connmections for HD Channels

User
 B.G.Nair on Jun 27, 2015
Subsriber ID No AA92011320 Gopoalakrishnan Nair I am an existing custmer Paid Rs.4000/- for getting all HD channels as advised by the technicia. Now it is more than 10 days I am getting only 6 HD Channels. Four times I registered complaint with your customer care No.9388800800 but of no use. Please give the connections urgently.Further non Cooperation I will be forced to take up the matter with Ministry of Broadcasting Central govt New Delhi. My Contact No -9497690869 Email.ID- bgnair5@gmail.com Gopalakrishnan Nair.B Upasana, ARA 197/2, Attukal Trivandrum-9...
Complaint comments Read comments Complaint category Entertainment and Recreation

Asianet - disturbance in channel&irresponsible service

User
 bharathanpk on Jun 21, 2015
To Asia net Satellite communication From, P.K.Bharathan Sub;Code GA 91033757 Sir, I am a customer of aslant cable TV under Code GA 910 33757. Payment made as a customer are given below: 1)Rs.3525/-dated on 13/10/12 to Pradeep.at the time of connection. 2)Rs.5190/-dated on 21/09/13 as two years subscription charge to Pradeepkumar P. 3)Rs.3500/- dated on 11/09/15 towards change to HD to Shan George. Thus I have already expended Rs.12, 215/- as subscription and installation charge on cable TV. Recently, on 11/09/2015 I have changed my connection to HD just because of continuous...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Airing inappropriate content during prime time

User
 matalee on Jun 19, 2015
We are regular viewers of parasparam and chandanamazha aired between 9.00 pm to 10.00 pm on asianet tv channel.however recently trailers of an upcoming horror show 7 rathrikal is being shown during commercial breaks. The trailer is quite disturbing and scarea my 7 year old kid. It is my humble request that duch promotional trailers are not aired from 9.00 to 10.00...
Complaint comments Read comments [1] Complaint category News & Media

Asianet - No Sound in any of the channels

User
 Vivek Padmanabhan on Jun 19, 2015
Yearly subsription is valid until November 2015. Pictures are coming in all the channels but no sound. Asianet was contacted many times, Complaint registered on the 11th of June 2015. Until today, they are saying that they tried to call our mobile and could not get through. Mob No: 9249589288, landline: 04712743237, Subscriber ID: AA91036188 complaint ID: AA022087093. If the company cannot do any thing, they have to return the yearly subscription and remove all their cabling and st top box from our premises....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - speed issue

User
 appu.mohan34 on Jun 18, 2015
KT16344 NOW A DAYS IM FACING POOR CONNECTIVITY FROM MY BROADBAND CONNECTION FEW WEEK BACK I HAVE REGISTERED MY COMPLIANT REGARDING THE POOR SPEED OF THE INTERNET TO THE CUSTOMER CARE SO MANY TIMES AND THEY SAID THEY HAVE ARRANGED A FIELD VISIT BUT NOBODY CAME HERE YET, THIS IS MY LAST QUERY REGARDING THE CONNECTIVITY PROBLEMS, IF NOT RECTIFIED THE PROBLEM IN 2-3 DAYS I WILL SWITCH MY CONNECTION TO SOME OTHER... ANISH MOHAN GOKULAM (HO) MOOLAVATTOM PO KOTTAYAM MOB : 8891637705...
Complaint comments Read comments Complaint category Broadband

Asianet - Want payment without issuing an invoice or receipt- TV95326

User
 ajithbin on Jun 16, 2015
Requested asianet broadband online help about the non-receipt of the broadband invoice(TV95326) which the services was expired on 15-Jun-15, this morning a guy called Prathapachandran Nair P emailed and asked to pay Rs. 6977/- for renew without any invoice or proforma or any document, don't know this guys' designation whether he is authorized nor any telephone number of this person provided in the email. on Reply requested the details and plan and whether the AMC for modem included or not? as my existing connection was having AMC? Instead of providing the details he wrote "NO MORE EMAILS"? is this...
Complaint comments Read comments Complaint category Internet Services

Asianet - Modem changed unnecesairly

User
 samthomasg143 on Jun 16, 2015
TV 85107 Sam thomas G I called customer care for the speed issue only.they arranged a field visit. A Asianet executive came to home and changed the modem by telling that the issue will be solved. Charge me for the modem and installation. Actually my connection was through and modem was not having any complaint.speed was the only problem. Kindly help me to waiver the modem and installation charges. I was getting the same speed with old modem Modem was changed unnecesairly, and charge me for that in the bill.kindly waiver me the amount.my old modem was not having any complaint.still...
Complaint comments Read comments Complaint category Internet Services

Asianet - TV91753330 complaint logged 3 months back

User
 manoharmu on Jun 13, 2015
Hello Sir, I have logged complaint against billing issue but not resolved till date and 2 days back connection got disconnected. I am requesting kindly resolve the billing complaint issue and restore the connection. From past 3 months been sending many mails but unfortunately not getting any response. Conumer id: Tv102128 Complaint id: TV91753330 Requesting you please resolve the above issue as early as possible. Thanks Manohar 9645334459...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - TV85107 Sam Thomas g modem changed for speed issue unnecessarly

User
 samthomasg143 on Jun 13, 2015
respected sir I have called customer care last month regarding speed issue continuously.customer care people arrange a field visit.one Asianet executive came and change the modem directly for speed issue and charged for me unnecesairly I am saying it is unnecesairly because modem was not having any complaint.with the new modem also I am facing the same problem. I went to Asianet office one of the officer viji behaved so arrogantly towards me. She forced me to sent mail regarding disconnection I have taken the reconnection of asianet itself because I have faith in Asianet. Some of the illetriate...
Complaint comments Read comments Complaint category Broadband

Asianet - Complaint against Your invoice no: AT06S1501987

User
 Vijayakumar.S.K. on Jun 13, 2015
FROM VIJAYAKUMAR .S.K AT 4952 Vijaya Kumar To billingtvm@asianetindia.com Jun 4 at 10:04 PM Your invoice no: AT06S1501987 Shows that a previous balance due Rs.1506.93 but it is incorrect I have already paid through E payment on 14 May 2015 Rs.1600/- To Transfer -INB Asia net TECH_ ASIANET Payment Bank Ref No 1565747221G0AAIGYM0 TRANSFER TO 6715 Rs.1600/- DT 14/05/2015 on my SBT Account This amount was not debit on my account and not yet Generate Your Receipt kindly Verify You Account and confirm it and make necessary arrangement on my invoice No AT 06S1501987 at the eralyst. Thanking...
Complaint comments Read comments Complaint category Business & Finances

Asianet - HD Quality Issue and Picture Freezing , Issue with Broadband

User
 rrahul31 on Jun 9, 2015
In short, for all the connections which I took from Asianet is having Issues. I got 2 cable connection on is HD and the other is normal one. HD channels are of very poor quality when you compare with some one like videocone and all, I am still wondering why I need to pay RS.400 for this connestion.Since I dont have any second choice I was forced to take this connection. The second cable connection is not at all functioning, this cost me RS.200 each month. If you look at the broadband connections ite even worser, they told that the downloading speed is 4Mbps but now am getting below 1Mbps. I...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet Digital - 3 horrible months of picture flickering - no help from customer care and service wing

User
 Rinju on Jun 5, 2015
Even after contacting the local asianet office at pala, and the centralised customer care several times, the picture flickering complaint is not yet resolved. This is persistent for the past three months. For the past one month, i stopped contacting their customer care because its way awful and a waste of time contacting them. The saddest part is that i never got a call from them asking about my registered complaint. I paid 3750 for a full year subscription and now why should they bother about my complaint. These days, at evening, no picture could be seen due to this severe picture flickering. They...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Asianet cable - shifting of connection - unattended - 4th day now (AG91001912) - Karyavattom - Thrippadapuram

User
 deepu_ds on Jun 3, 2015
I have put in a request this last Sunday, 31st of May, for shifting of my existing cable TV connection, annual payment done for this (otherwise I would have disconnected their service now), but the new address is just within 50 meters of the old connection, yet they didn't bother to attend the request despite raising 2 tickets (then what is the use of a customer care and local offices). My ticket numbers are AG 00055446 (Sunday) and AG00055553 (today - June 3). It is really unfortunate that they are showing such an attitude to customer requests, PROMPTNESS FOR COLLECTION OF PAYMENT ON DUE DATE SHOULD...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - Shifting of broadband connection request pending from a week

User
 av_abc on Jun 2, 2015
Had raised a ticket (AF90549460) with Asianet Satellite communications for shifting of net connection but hadnt got any response from them so far . Helpdesk people have a callous attitude even after following up and personally meeting them nobody has ever cared to come and check or call up and enquire . When contacted the helpdesk support i was asked to give a call in the morning for escalations . Not sure why the helpdesk available if they cannot listen to customer complaints during any tme of the day ???...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Cable Vision - Repeated call/message for payment of cable tv charges:reg

User
 moan t george on May 25, 2015
Dear Sir, I am submitting this compliant to your good office regarding the non- accepting the disconnection of cable connection and subsequent call from your office for making payment of cable charges and also sending repeated message for payment.I was holding cable connection with ID No.AA92033681 since 2007 and due transfer of my residence from Trivandrum on March 2014 I requested your office to disconnect my connection and refund my deposited one year amount, which was made few days before in the month of march 2014 . In turn your company official reported the amount deposited for one year...
Complaint comments Read comments Complaint category News & Media

Asianet - no regular internet since this year annual payment

User
 Vijayakrishnan Nair on May 23, 2015
I am not getting uninterrupted net except for few minutes daily since january 2015 .. my no tv90571.. i call the helpline on a regular basis .. next day without checks.. i receive sms " complaint Resolved".. i lose time and money on phone calls thats all.. so some times i dont call waiting to see what happens.. same as after calling happen interupted service for few minutes.. the problem is with the modem and or the cable.. told them often but no ones bothers.. what can be done.. is refund possible.. i unfortunatly payed a yearly bill for nothing.. i use vodafone in samsung fed up with the disgusting...
Complaint comments Read comments [1] Complaint category Internet Services

Asianet - HD channels not available

User
 AlHabeeb on May 20, 2015
Hi, we have been contacting the Asianet customer care since months about the unavailability of HD channels. Almost all the channels(DTH cable) are showing the error "Signal not found" and the rest of the channels can hardly be viewed continuously as the video keeps breaking off. Sorry to say that the customer service of Asianet has been really pathetic. Each time I complain, I'm informed that they will check what is the problem. After 2 days, will receive an sms saying "Your issue has been resolved as per our records" even though the issue persists and nobody has contacted me. On some occasions,...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Poor connections/ poor customer care

User
 Santha maliyil on May 19, 2015
We are visiting from US for 3 weeks. We took the Internet connections for few days and paid a high price but the connections are very poor. It says call customer care but they always says line busy. Poor asianet service and will not recommend to our friends....
Complaint comments Read comments Complaint category TVs

Asianet - Signal not found error on almost all channels

User
 sknair0707 on May 19, 2015
Hi, We have been trying to contact the Asianet customer care since days and none of the numbers seem reachable. Almost all the channels(DTH cable) are showing the error "Service not found" and the rest of the channels can hardly be viewed continuously as the video keeps breaking off. Sorry to say that the customer service of Asianet has been really poor that the internet broadband connection had to be discontinued due the frequently occurring issues and lack of proper response. Now we are facing similar issues in the cable as well. Kindly do the needful....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

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