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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
More...
 

Asianet Complaints & Reviews

Asianet - Frequent Internet Disconnection and Bad behaviour from customer support

User
 Arvin Lo on Sep 14, 2014
Hello, I am very annoyed with the Asianet Broadband Connection. They have an advertisement in TV showing uninterrupted Internet connection. I'M afraid they are totally lying. My Internet connection is interrupted every week. may be 4 or 5 time per week. And sometimes connection will be gone for 2 min and restored quickly, this will happen very frequently 5 or six times in a day. Most annoying part is customer care. Called them to complaint. They told there is no issue. Then how come I am facing issue. When I started to explain they hung up the call and gone somewhere else. I called again...
Complaint comments Read comments Complaint category Broadband

Asianet Satellite Communications Ltd - picture freezing in TV

User
 jacobjohn_tvm@yahoo.com on Sep 14, 2014
I am an asianet consumer and no dues outstanding.(The mistake I done was that I have paid 5 yrs subscriptions together on 20/08/2010) Now I have only 4-5 channels working and the rest freezed..I have registered my complaint with their customer care on 11/09/2014 and they given the ticket number as AA08044355. Simply they replied on 12/09/14 that the complaint resolved.Again I have given the complaint on 13/09/14. They gave another ticket numberAA08044416. Without rectifying the complaint again they replied that the complaint is resolved. So far the complaint is not resolved. This is a cheating towards...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - unable to pay asianet bill on line kt 20799 nv thomas

User
 nvt 1947 on Sep 10, 2014
yes. having failed trying to pay the charges on line to avail discount, I had drive to all the way to your kottayam office. I paid the bill but with a sad feeling that i could not avail the discount of 3%. Why cant the site for paying the bill made more user freindly?. At present it is totally confusing and the site is very miniscule in size. Thanking you, N V Thomas...
Complaint comments Read comments Complaint category Internet Services

Asianet - Keltron misusing their identity

User
 shilpashilpa on Aug 25, 2014
sir,
i would like to introduce myself, my name is
shilpa.i did one software testing course from KELTRON (PLZ KEEP SECRET
MY NAME)(north, ernakulam, fee is 17000rs for 2 months...we don't get any
certification ...).they promised that they will arrange some interview
for us..[BUT They don't arrange any interviews till now and also they
behave very rudely when we talk about our job]]...please
Investigate asianet that it is true center or not... SAVE STUDENTS...
Complaint comments Read comments Complaint category Job & Career

Asianet - New Connection

User
 Ekadantha Group on Aug 21, 2014
Sir/Madam Very sad to inform you that from 13th of Aug I am requesting for a connection to my new premises in ulloor [Trivandrum], as still no one came, kindly check it and if possible send a person tomorrow itself otherwise I will go for another option Regards Midhun MG...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Signal problem

User
 Pradeep Kumar Charles on Aug 19, 2014
Sir,
I am using asianet cable network for last four year, i am residing in neeramankuzhy near ooruttambalam, On 12th Aug i reported a compliant to your neyyattinkara office that my remote controll is not working properly.They said to me that their service men will check the compliant on today or day after tommorrow. Unfortunatly service men came to my home on 16.08.2014 only. They replaced the set box and problem will solved. From that day itself showing message on sceern that " you are not subscribe view this program please contact asianet customer care" . Again i reported compliant...
Complaint comments Read comments [1] Complaint category Home & Garden

Asianet - No signal after the connection have been given

User
 vaidyamsm on Aug 13, 2014
Dear Sir,
I am a customer of Asianet for more than 15 years.My name is Dr.M.S.Mahadevan and my contact number registered with Asianet is 9633491475 because I don't remember my consumer ID Number.All these time my cable connection was renewed by Mr.Sujith, In charge of Asianet East Hill, Calicut. Last Friday on 8th Aug 2014 he called me to say that renewal date already on, immediately I have asked him to come and collect the money for next one year on 9th Aug 2014 morning itself, and paid the amount. This time as I was shifting to my newly purchased flat the address is 5A, Homeland Seagate...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - poor service and poor customer service cheating etc

User
 Vin Anarion on Jul 27, 2014
you cant even provide a proper 20mbps service then how on earth are you going to provide 50mbps?.. I have been complaining since Jan 2014 that your service is poor and that the specified speed is not there, , please refund or make sure you can deliver as advertised . CN:70778...
Complaint comments Read comments Complaint category Broadband

Asianet Cable Vision - cable connection - not working

User
 ganeshttp on Jul 22, 2014
cable connection not working since saturday night -19/07/2014 till this tuesday night registered three times on line complaint as well as more than 12 telecalls from sunday paid around Rs. 7000/- in advance for three year subscription and got trapped for another 2 more years wonder where to go for help. thank god for the most (in)efficient customer service poor customer...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Irresponsible staff

User
 sreerajna on Jun 30, 2014
During last weak i went for take new asianet connection from. I approach the branch located opposite to Paumala church main entrance. I went for take connection immediately but i get some bitter experience from the staff especially lady staff. She was not given clear answer for all my question. As the result i return to home with out take asianet digital connection. I think the staff were not suitable for this job. I am not the first person who get bad experience the staff. So Please give them warning or terminate the staff immediately.


Branch: Parumala
Location : Opposit...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - Shifting connection

User
 chakky on Jun 25, 2014
We shifted our residence from Paravoor (Kollam) to Kalakkode and we asked the corresponding officers on 20.06.14 to please do the shifting procedures . we called the asianet cable T.V office in Paravor, a lady repiled that they have another work today, so the service men will come tomarrow. But the next day, she repeat the same excuse. Your service is very poor. REJI SHINE 9446909752...
Complaint comments Read comments Complaint category Employees

Asianet - cancellation of the account

User
 John Sen Fernando on Jun 18, 2014
Respected Sir, I have paid all my dues up to date. Now i would like to cancel my account CN66108. As i'll be out of station for few months. So please do cancel it for me. Or else I wont be paying the upcoming dues. For any clarification you can mail me to dj.sen.fernando@gmail.com. Regards, Johnsen Fernandez....
Complaint comments Read comments Complaint category Broadband

Asianet - Connectivity Problem

User
 Aramam Joly on Jun 18, 2014
Connectivity problem I am a customer of your net connection under custormwe ID PTV 4605. My net Connection was complaint from 14-06-2014 .So I cannot check my mails properly. I contacted so many times over phone to customer care and I had lost many money through phone call. Moreover without internet connection I have to face many problems. Let me know what is real problem and whether you are able to solve at the earliest.Contact No:9447242743...
Complaint comments Read comments Complaint category Internet Services

Asianet - shifting of asianet digital from Trivandrum to Kottayam not done

User
 ramkee on Jun 18, 2014
Had asianet digital connection at Trivandrum. Got transfer to kottayam and requested for shifting of connection from trivandrum to kottayam.Disconnection at Tvm done on12.05.2014 but not yet connection given at kottayam.Advance one year subscription paid.Gemini 9495013572....
Complaint comments Read comments Complaint category Utility Services

Asianet Cable - Extremely poor service

User
 Ranjana Ajayakumar on Jun 18, 2014
We shifted our residence from Nalanchira to sreekaryam and we asked the corresponding officers to please do the shifting procedures . we called them 5 or 6 times.still they say that we will look upon it ..


Inspite of all these complaints still these asianet officers are not taking any action it seems that they are used to these complaints.

I would suggest other friends to think twice or thrice before taking A HORRIBLE ASIANET CONNECTION....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Communications Ltd - Many channels not working

User
 jobinpunathil on Jun 16, 2014
Hello,

My home cable tv connection with Asianet STB HD services is giving me nightmare for the past one week. We have subscribed for 3 years long term premium package paying 10000 Rupees last year. We are currently not able to use few channels which were working previously including Sony Six channel where World Cup matches are aired. "No Signal (ID 120) is shown up on the screen and a contact number 9288800800 is provided as customer helpline and troubleshooting procedure. I had to tell that the customer care executives are not efficient enough and they are not helping me resolving...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - connection complaint

User
 bismi s prakash on Jun 13, 2014
sir i am a regular costumer of yours but i feel very bad from the service center NTA, we are staying in RC Street NTA on 13/6/2014 NTA service center made a shifting connection to a person staying in front of my house(i am staying in backside of his house) and the guys did a wrong way connection to them .His house in road frontage then also these guys made the connection through my plot with out my permission.i call them and request them to change it but they shouted at me.please change the connection through my property please..as early as possible....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - non-refund of subscription amount.

User
 devasianet on Jun 13, 2014
I had asianet cable connection No AA91029915 at Trivandrum during 2012-14. I paid theannual subscription in March-2014 for the period from 1st Mar-2014 to 28th Feb-2015 with the pre-condition that the refund proportaionate refund will be made if the connection is not used. I submitted my application for refund but till date the Asianet is not bothered. My several call to the company has gone to deaf ear. Can any body in the company help. Devanand Sharma Mob-9963328855...
Complaint comments Read comments Complaint category Banks

Asianet - Asianet set top box - no follow up on complaint

User
 mmsree@gmail.com on Jun 4, 2014
Asianet Set Top Box – no follow up on complaint I am an Asianetsubscriber bearing id no AA90582221 and I have availed annual maintenance contractor my set to box which is valid till 28.10.2014. In spite of repeated requeststo look into the malfunctioning of the set top box no action was initiated byAsianet Satellite Communications. I have made 3 attempts during the last weekof may to get the problem rectified, but failed. One day my wife received a call from a service guy asking for a payment of 1250 for a new set top box. He stated that the present one need to be replaced, even without...
Complaint comments Read comments Complaint category TVs

Asianet Digital TV - Asianet cable connection was refused due to asianet internal billing issue

User
 roychalissery on Jun 1, 2014
To who may ever concerned... My Asianet satellite communication subscriber ID is HA92008881. I pay my bill on yearly basis through Asianet collection agents. Latest bill was payed in the month of November 2013 for 1 year through to Oct 2014. Bill Number 004201237825 There has been two occurance when Asianet disconnected service saying they have not received the bill amount. On the basis of multiple complaints lodged first instance was solved. Last week they disconnected service again stating the same ( they have not received the payment). How on earth is constomer responsible if collected...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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