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Asianet Customer Care

Asianet Satellite Communications Ltd

2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:+91 471 257 5222
 +91 471 257 5333
 +91 471 257 5444
 +91 470 261 1717
 +91 470 3256345
 +91 470 325 6344
Fax:+91 471 252 7878
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
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Asianet Complaints & Reviews

Asianet - Asianet-Not receiving signals

User
 R Sreejith on Mar 31, 2014
Dear Sir, For the last 3 days, we have not receiving cable network signals through set of box. We did complain to the Customer Care several times, but there is no use, the are telling the same thing again and again like we are checking. I request to you look in to this matter. Thanking you Sreejith R...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - can't view channels except a few

User
 Sleebadas@rediffmail.com on Mar 7, 2014
my net connection was not properly working for last one year. So I dint pay my subsciption last augest. After got promise to rectify my connection i remit my annual subsription in you mulanthuruthy last month. after a few days i registered a complaint GA03017806 dt 25/2/14 one technition came to my house and repair settopbox After a few days i could not view except one or two channels. but a message " you are not authorised". I again raise a complaint
GA 03017902 dt 4/3/14. the complaint is still continueing i got a telephone no from your ernakulam office and advised me to contact...
Complaint comments Read comments [1] Complaint category Other

Asianet - bad service from the authorities

User
 Nidhin Raphy on Feb 15, 2014
My name is Raphy Erinjery. I had applied for a new connection one month ago. The application id is INDI86855. But due to the irresponsibility of the people concerned in the thrissur office we have not got a connection yet. Whenever we call they say that on the next day they will sent the people in charge but never turns up. I request you to please enable us a new connection. Ph:9387105619...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Signals not receiving

User
 Renjith Mavilayil on Jan 25, 2014
For the last 3 days, we have not receiving cable network signals.We have already installed the set of box.We did complain to the Customer Care several times.But all fell in to the deaf ear.When ever I complain, the keep on enquiring the place and issues.This is the high time of tolerable..Hope your earnest seriousness in this case... With regards.. Satheeswaran Nair, Kundara, Kollam Sub.ID-BB92003068...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Disconnection of cable network

User
 s palanisamy on Dec 31, 2013
Dear sir,
I am availing Asianet cable conncetion and staying in Naval Base kochi Qtr no ¾.
There is a frequent dis connection of cable without intimation, al though I have made complaint 4 times within one month, technician visits after some telephone calls and change the set top box and they never change the MAC no in the system.( three times the box changed within a short period) It is very sad to say that service of asianet is poor.

I request to you look in to this matter and not to re accurance again.
Thanking you,

S palanisamy
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Wrong video on News

User
 subil on Dec 17, 2013
The incident which happened on 15th dec morning were the asianet morning 9 am news is going on in sports news were they showing video of a EPL match between chelsea and crystal palace were they have shown a video from fifa game instead of the real video.Is that the way they justify there motto "Nerode, Nirbhayam, Nirantharam" I felt so annoyed with that....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - Asianet HD connection

User
 c_o_n_s_u_m_e_r on Nov 30, 2013
The Asianet HD set top box that I purchased last month (Sept 2013) for Rs 4000/- has only 9 HD channels. 1. NHK, 2. MoviesNow, 3.Mtunes, 4. HD Trace, 5. UTV, 6.Star Sports HD1, 7. Star Sports HD2, 8. History TV and 9. Ten HD. 3, 4 & 5 are uninteresting channels.The resolution of the video (picture clarity) of the non HD channels that is being received in the new HD set top box is 15 to 20% less than that I was previously receiving with the non HD set top box. Also there is no Discovery HD World and National Geographic HD. The service personnel who came to install the HD set top box told me that...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - FAILURE OF ADDRESSING THE PROBLEMS IN TIME...WORST CUSTOMER CARING

User
 sreenivas shenoy on Nov 20, 2013
I am frequently experiencing signal problem with my digital network .Even though I have registered the complaint, there is no response from the technicians.Always waiting for more than 24 hours to rectify the problem.We can understand if there is any major technical issues, but they have intimate us in time.They are showing total negligence towards customers.It is such a WORST CUSTOMER CARE SYSTEM....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - unavailability of internet connection

User
 mridulaprathap on Oct 15, 2013
my consumer no is TV32640, I m facing problem with my internet connection every single day for the past one month and have been reporting complaints in the no 2572333..there have been no proper responce till date . If this continues like this I will be forced to unsubscribe asianet plan .therefore do the needy...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet - TV relay complaint

User
 Dr sujith sreenivas on Sep 11, 2013
sir 1st complaint.KA01085133.technician came and changed pin 2nd complaint KA01086038 no lights in STB. resolved .3rd complaintKA01086315 not authorised to view recieved message on10.9.13 at 1.55 called backagain complaint registered again KA01086390 STILL NOT ABLE TO WATCH TV AND NEWS FOR 3 days . Annual maintainance for STB paid. Kindly say what i should do now..we are unable to wait for asianet technician without going for our work. Dr sujith sreenivas ...
Complaint comments Read comments Complaint category TVs

Asianet - Amma - complement

User
 mpanamkat on Aug 18, 2013
I am a daily viewer of your serial: Amma. It is interesting and very moving. The charactor Chinnu is is very moving and engaging. We love her. She loves even her deadliest enemy when in real trouble.But odds against her is too heavy and we she shed tears. We want to see her triumph. We want to see her smile. Her smile is so innocent. We want to see her regain her lost inheritance. Congratulations! Do carry on....
Complaint comments Read comments [1] Complaint category Schools

Asianet Satellite Communications - Not providing TEN Channel

User
 Chinju J on Jul 26, 2013
Asianet has cut the TEN Channel without any intimation. They have no idea on when they are going to restore it and not Ready for any refund.Asianet should provide compensation to the subscribers if they are not providing it,when contacted the Customer care they told they have no provision for that. Asianet is taking the customers for granted and cheating them after the customers like me pay for an year for these channels....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Asianet - Non refund of security deposit

User
 arpit verma 07 on Jun 29, 2013
Hi I am Kartik Uppal
Customer Code- CN59936
I had taken a internet connection from asianet, kochi in Nov 12 and had deposited a security deposit of Rs. 1000. On my transfer from kochi i got the internet disconnected, but could not collect the refund. I had sent some of my kochi friends to collect the same for me but the company reps dont give it to them, instead ask my account no. Instead of me calling n number of times and posting complaints via emails to the company i am unable to get my money back.I have spent around Rs 200 on calls for the same to the company. Please help.
Complaint comments Read comments Complaint category Broadband

Asianet Satellite Communications - Incorrect Billing

User
 jobyjoy@yahooo.com on Jun 25, 2013
Asianet Subscriber Code : TV76659
Asianet Receipt No : ADL /1700443

I have taken Asianet Coolnet 649 Combo plan on 31/7/2012 which entitles me to 6 + 6 = 12 GB monthly Internet usage for 13 months as I also have Asianet cable connection.
However, ever since the beginning Asianet has been billing me extra usage for data over 6 GB. Despite multiple requests calling them and mailing them to correct them, they have not done it and they keep sending me bills for extra usage.
They have disconnected my Internet usage 3 times already without any notice and I have to call...
Complaint comments Read comments Complaint category Broadband

Asianet Broadband - Service purposefully disconnected due to employee strike

User
 mailingaddress on Jun 11, 2013
Since day before yesterday midnight, the internet connection has been disconnected for the majority of kerala (By Asianet Data services) due to salary hike related dispute between Asianet ISP and its staff members. Instead of resolving the issue amicably, the internet service has been purposefully disconnected by the concerned staff to force the management to make a favourable decision. While I personally feel bad for the people who didnt get a raise on time, but also do feel being cheated of my hard-earned money, since I will have to pay for these service disrupted days as well.
Moreover,...
Complaint comments Read comments Complaint category Broadband

Asianet Digital Services - poor customer service

User
 Thomasa on May 27, 2013
Like to start a social networking site for reporting all the complains on Asianet services. Please have your comments posted here, if it is a good no, i will open forum.
The service is gone poor to worse and their field support is no where near the standard.
Having a connection at home, the renewal request was pending with them for days. The customer support lines mostly busy ,if connected never have a solution in terms of field support.
As a matter of caution, dont let the support staff to visit you if there are only ladies home! Thei language is at some time, is so below...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Stb & Channels - Indiscriminate blanking out of channels

User
 annlee on May 9, 2013
I have been conned by asianet!! A month ago purchased set top box and their one year subscription in advance and i was quite satisfied with the services. Yesterday all of a sudden channels like BBC, Star World, Star sports, Travel & Living, Good times, Sony (these are the ones ive noticed so far) have been blanked out with the message 'channel unsubscribed' contact asianet. On contacting their customer care (extremely poor at handling calls) they said they would refresh it and the channels would be back - nothing happened! On calling them up again another guy says that unless the...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Asianet Global - offensive scenes

User
 Marvel Mathew on May 1, 2013
REFERENCE TO MALAYALAM SERIAL ARDHRAM IN ASIANET MIDDLEAST CHANNEL TELECASTED ON 1ST MAY 2013.

THIS IS TO BRING TO THE ATTENTION OF THE AUTHORITIES OF INDIAN CONSUMER COMPLAINTS THAT THE ABOVE SAID SERIAL SHOWS A SCENE WHERE IN A BUCKET OF WATER THE ELECTRIC CURRENT IS PASSED THROUGH CONDUCTOR AS A TRAP TO KILL A CHILD.

I ,AS AN INDIAN CITIZEN, STRONGLY CONDEMN AND OPPOSE SUCH SCENES AS THAT PROMPTS THE GROWING GENERATION TO TAKE REVENGE IN THE WORST WAYS OF SCIENCE, TAKING THE INDIAN SOCIETY TO RUIN.

HENCE KINDLY DO ACCEPT THIS AS A COMPLAINT AND EXPECTING...
Complaint comments Read comments Complaint category Entertainment and Recreation

Asianet Digital Set Top Box - bad customer service and replacement of damaged product

User
 vineeth.ravi on Apr 30, 2013
I have subscribed for asianet digital set top box service and had paid for 1 year subscription. In the past 3 months i have changed 4 STBs because of the product damage. Still the problem continues. The new STB that the company recently replaced is not working properly after 3 weeks. I am very much disappointed by this poor service by the local asianet office in ettumanoor. I kindly request the company to take necessary steps to replace my STB with a properly working new one....
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications / Pangappara - shifting not provided (cheating customers)

User
 indira devi s on Apr 1, 2013
shifting not provided(cheating customers)
i have applied for a shift on the month of april 2012, and the asianet team from kariavattom office came and i have applied for the shifting to my old house which is somewhat 100m from the post were there is optical fibre cable comes and they said the connection is not feasible and they said they will give to my new house because it is just 30m away from the post and i said i will call you back when i shift to mu new house that is near to my old house in the same lane and after 6 months i shifted to my new house and i called the asianet office in...
Complaint comments Read comments Complaint category Internet Services

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