Bajaj Allianz General Insurance Company Ltd — Oc[protected]-00000015/ ms gurinder kaur bhullar/ 19-apr-2016/ claim document pending - [protected]/ claim not settled

Address:	New Delhi, Delhi, 110025
Website:	www.bajajallianz.com

Dear concerned, as already discuss the entire conversation & the receiptant of your email dated 26th as per your requirement the delay in lodgeing fir & the rewert from my side to you. As i am not responsible for any delay, but you guys r cheated me from day one of the complaint & complaint lodge started 15th march 2016 and a proper followup where in i have mentioned about my lost mobile samsung a5 & having the resolution with in 2 weeks from your concerned. It is shocking to see that you have sent me so many emails that resolution is in 2 weeks but inspite my repeated telephonic calls & emails wherein i have requested for the rufund as per policy when i lost my phone & send all the necessary origional documents at your pune office with the concerned team their confirmation of recieving & your team is with you on account of grossly misleading information & false assurances/commitments given by your representatives. Till this date i have never received a clear response apart from "it is under process."it’s even worse to observe that no one has ever contacted me from bajaj allianz &trying to help me. I have been continuously tracking my refund thru both phone & emails unfortunately to no avail since there seems to be a huge gap between your sales team & your customer support team. Please note that being a helpless lady i have already sent you several reminders to refund my entire amount failing which i shall be forced to take legal action against your organization claiming damages, mental & financial. I do not have any obligation towards you & request an organization with such a big brand, as yours not to harass a customer who wanted to have a long term relationship of which my policy was the 1st step. As per your demand all the relevant documents have now been furnished to you in origional & i await the prompt reimbursement of the amount i have made in favor of mobile policy to you. Request you to do the needful at earliest. Thanx & regards, (Gurinder bhullar) r/o - 24b, pocket a dda flats, sukhdev vihardelhi[protected]cc: shri surendrapal singh - ombudsmahtcon 26-apr-2016 3:35 pm, "leena sawale/ho-direct marketing/customer care/general" wrote:dear sir/madam, this is reference with your complaint in irda token no:[protected]/ 62477710 regarding non settlement of the claim. We have informed by our claims team that the documentary evidence pending from your side and you are sending them tomorrow by courier. Once we receive the documents, we will process the same further. Please feel free to get back to us for any further clarifications or queries or complain if any. Thanks & regards, leena sawale, grievance redressal unit, bajaj allianz general insurance co. Ltd. Contact from:any landline/mobile:[protected]mtnl/bsnl:[protected]bharati:[protected]others: 30305858 for further related queries or concerns mail us [protected]@bajajallianz.Co.In. Thank you for reaching the customer focus unit of bajaj allianz general insurance co. Ltd. It is our endeavour to serve you as quickly as possible. From: ginny bhullar [mailto:[protected]@gmail.com] sent: 23 april 2016 14:51to: baarcc: tularam gharti/pune/claims non motor/general; bimalokpal delhi; devendra singh/motinagar (Hub)/claims non motor/general; customercare/cfu/pune ho/bajaj allianz; leena sawale/ho-direct marketing/customer care/generalsubject: irda token no:[protected]/ 62477710/ oc[protected]-00000015/ ms gurinder kaur bhullar/ 19-apr-2016/ claim document pending - [protected]/ claim not settled/ document htc from: leena sawale/ho-direct marketing/customer care/general sent: 20 april 2016 13:55to: '[protected]@gmail.com'subject: irda token no:[protected]/ 62477710/ oc[protected]-00000015/ ms gurinder kaur bhullar/ 19-apr-2016/ claim document pending - [protected]/ claim not settled dear sir/madam, we hereby acknowledge the receipt of your mail; your complaints in irda token no:[protected]/ issue no. 62477710. Your case is handled by grievance redressal team. We have taken up the matter with the concern branch office. Assure you the best of our services. Please feel free to get back to us for any further clarifications or queries. Thanks & regards, leena sawale, grievance redressal unit, bajaj allianz general insurance co. Ltd. Contact from:any landline/mobile:[protected]mtnl/bsnl:[protected]bharati:[protected]others: 30305858 for further related queries or concerns mail us [protected]@bajajallianz.Co.In. Thank you for reaching the customer focus unit of bajaj allianz general insurance co. Ltd. It is our endeavour to serve you as quickly as possible. From: complaints irda [mailto:[protected]@irda.Gov.In] sent: 19 april 2016 19:16to: [protected]@gmail. Comcc: irda nonlifecomplaintssubject: fwd: claim document pending - [protected] (Policy number-oz[protected]-kindly resolve n refund my amount. Dear sir/madam, your complaint has been registered and forwarded to the insurer (Email id copied herein). You may follow-up with the insurer at the given email id and/or revert to us (Our call center 155 255) if not attended within 15 days. Your grievance application no is:[protected] which may be quoted in future correspondence with irda and further follow-up with insurer. Regards, consumer affairs departmentirdabasheerbaghhyderabad "caution against spurious calls and fictitious offers - irda does not involve, directly or through any representative, in sale of any kind of insurance or financial products. Irda does not announce any bonus for policyholders or insurers. Any person making any kind of transaction with such individuals/agents will be doing the same at heris / h own risk." from: complaints irda [mailto:[protected]@irda.Gov.In] sent: 19 april 2016 15:00to: [protected]@gmail. Comcc: irda nonlifecomplaintssubject: fwd: sub: - lost/theft my phone samsung a5 & bajajallianz policy number-oz[protected] & refund of my full amount paid to you dear sir/madam, your complaint has been registered and forwarded to the insurer (Email id copied herein). You may follow-up with the insurer at the given email id and/or revert to us (Our call center 155 255) if not attended within 15 days. Your grievance application no is:[protected] which may be quoted in future correspondence with irda and further follow-up with insurer. Regards, consumer affairs departmentirdabasheerbaghhyderabad "caution against spurious calls and fictitious offers - irda does not involve, directly or through any representative, in sale of any kind of insurance or financial products. Irda does not announce any bonus for policyholders or insurers. Any person making any kind of transaction with such individuals/agents will be doing the same at heris / h own risk." from: ginny bhullar date: 14 april 2016 at 22:03subject: sub: - lost/theft my phone samsung a5 & bajajallianz policy number-oz[protected] & refund of my full amount paid to youto: [protected]@irda.Gov.In, [protected]@rediffmail.com, bimalokpal. [protected]@gbic.Co.Incc: [protected]@general. Bajajallianz.Co.In, manoj. [protected]@bajajallianz.Co.In, tularam. [protected]@bajajallianz.Co.In, devender. [protected]@bajajallianz.Co.Into, dated - 14th april 2016 bajajallianz general insurance co. Ltd (Sub: - lost/theft my phone samsung a5 & bajajallianz policy number-oz[protected] & refund of my full amount paid to you) dear concerned, i am in receiptant of your email dated 15th march 2016 and a proper followup where in i have mentioned about my lost mobile samsung a5 & having the resolution with in 2 weeks from your concerned. It is shocking to see that you have sent me so many emails that resolution is in 2 weeks but inspite my repeated telephonic calls & emails wherein i have requested for the rufund as per policy when i lost my phone & send all the necessary origional documents at your pune office with the concerned team their confirmation of recieving & your team is with you on account of grossly misleading information & false assurances/commitments given by your representatives. Till this date i have never received a clear response apart from "it is under process."it’s even worse to observe that no one has ever contacted me from bajaj allianz &trying to help me. I have been continuously tracking my refund thru both phone & emails unfortunately to no avail since there seems to be a huge gap between your sales team & your customer support team. Please note that being a helpless lady i have already sent you several reminders to refund my entire amount failing which i shall be forced to take legal action against your organization claiming damages, mental & financial. I do not have any obligation towards you & request an organization with such a big brand, as yours not to harass a customer who wanted to have a long term relationship of which my policy was the 1st step. As per your demand all the relevant documents have now been furnished to you in origional & i await the prompt reimbursement of the amount i have made in favor of mobile policy to you. Request you to do the needful at earliest. Thanx & regards, (Gurinder bhullar) r/o - 24b, pocket a dda flats, sukhdev vihardelhi[protected]cc: shri surendrapal singh - ombudsman — forwarded message — from: ginbhu date: 15 april 2016 at 17:40subject: fwd: claim document - [protected] (Policy number-oz[protected]-kindly resolve n refund my amount. To: [protected]@general. Bajajallianz.Co.In, [protected]@rediffmail.com, bimalokpal. [protected]@gbic.Co.In, [protected]@irda.Gov.Incc: [protected]@gmail. Comto, dated - 14th april 2016 bajajallianz general insurance co. Ltd. (Sub: - lost/theft my phone samsung a5 & bajajallianz policy number-oz[protected] & refund of my full amount paid to you) dear concerned, being a helpless lady i am really fedup with your processes & term n conditions. Again you mail claim document pending today 15th april 2016 gives us impression that misleading n false assurance that delay is from my side. As i have already mentioned you that all the origional documens send you at pune office address, i. E origional bills, fir copy, identity proof, claim form as per your requirement, done all the formalities as per your company representative. I am in receiptant of your email dated the 14th march 2016 and a proper followup wherein you have mentioned about my lost mobile samsung a5 & having the resolution with in 2 weeks. It is shocking to see that you have send me so many mails that resolution in 2 weeks but inspite my repeated telephonic calls & emails wherein i have requested for the rufund as per policy when i lost my phone & send all the necessary origional documents at your pune office with the concerned team their confirmation of recieving & your team is with you on account of grossly misleading information & false assurances/commitments given by your representatives. Till this date i have never received a clear response apart from "it is under process."it’s even worse to observe that no one has ever contacted me from bajaj allianz &trying to help me. I have been continuously tracking my refund thru both phone & emails unfortunately to no avail since there seems to be a huge gap between your sales team & your customer support team. Please note that i have already sent you several reminders to refund my entire amount failing which i shall be forced to take legal action against your organization claiming damages, mental & financial. I do not have any obligation towards you & request an organization with such a big brand, as yours not to harass a customer who wanted to have a long term relationship of which my policy was the 1st step. All the relevant documents have now been furnished to you & i await the prompt reimbursement of the amount i have made in favor of mobile policy to you. Request you to do the needful at earliest. Thanx & regards, (Gurinder bhullar) r/o - 24b, pocket a dda flats, sukhdev vihardelhi - 110 025#[protected]cc: shri surendrapal singh - ombudsman sent from samsung tablet — original message — subject: claim document pending - [protected]from: no-reply to: [protected]@gmail.com, [protected]@gmail. Comcc: dear customer, greetings for the day!!! Thank you for giving us an opportunity to serve you. This is to inform you that the documents for claim reference no [protected] are either incomplete or not sent by you. Other - require reason for delay in police complaint. Kindly send us the pending documents on the below mentioned address within the next 7 days. Also, shotformats is not responsible if courier get misplaced. To avoid this, request you to write a correct intimation number and address as below :shotformats digital productions pvt ltd. 406/407, a wing, express zone, western express highway, malad (E) mumbai - 400097 please ignore this email if you have already sent. Assuring our best services all the time & we value your association with us. Warm regards, shotformats support team "this mail may contain confidential or proprietary information intended only for the use of the addressee (S) named above or may contain information that is legally privileged. 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