Bajaj Allianz — Not receiving my policy even after payment | |||
After Ms Sharmishta sent me the link for the online payment of my car insurance, I paid immediately the said amount of 8072 on the 6th of may. I have received a mail too that the payment was successful with Reference number 55699873. My customer ID is 38803563. Till date even after contacting the customer care repeatedly I have not received the soft copy of the Insurance policy. My existing insurance expires today 8th May. The customer service executives keeps telling nothing is there in their control and that they will raise a complaint. I dont understand that if I get caught on the 9th while driving should I say that Bajaj Allianze is yet to issue me the insurance policy even after payment???.. Never seen this sort of a service. I own another car with ICICI Lombard which issued the copy the next minute of my payment. I would like to know the procedure for discontinuing with Bajaj Insurance and also request a refund please. Very disappointed with the service and also the lack of coordination in the department. Was this information helpful? | |||
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Bajaj Allianz customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Sreeram,
Our team has sent across the soft copy of the policy. Request you to confirm the same. The hard copy of the policy has also been dispatched and you should also receive it soon. Have a great evening!
Regards,
Bajaj Allianz General Insurance.
Our team has sent across the soft copy of the policy. Request you to confirm the same. The hard copy of the policy has also been dispatched and you should also receive it soon. Have a great evening!
Regards,
Bajaj Allianz General Insurance.
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+91 20 3030 5858 [Customer Care]
GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
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We're sorry for the delay. Your issue has been forwarded to our concerned team and they will look into it. Also, if you could send in your contact details and policy number to help.[protected]@bajajallianz.co.in with the Reference no.: BA - 1012, it will help us escalate the issue faster and resolve it soon.
Please make note of the Reference No. for future follow ups.
Regards,
Bajaj Allianz General Insurance