Bajaj Finserv Customer Care
Bajaj Finance Limited/ Bajaj Finserv Lending
Customer satisfaction rating: 14%
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1364
COMPLAINTS

Bajaj Finserv Customer Care

Bajaj Finance Limited/ Bajaj Finserv Lending

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Address
4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks:Near Virwani Industrial Estate
Off Western Express Highway

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
274
156

Mobile:
Mobile:
177
145

Customer satisfaction rating
14%
Complaints
1364
Pending
590
Resolved
60
So far so good - The company responded to our notifications and is working on resolving complaints.

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Bajaj Finserv Customer Care related pictures (154)

Bajaj Finserv Complaints & Reviews

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Bajaj Finserv — Wrongly debited my bank account for the product which was cancelled on flipkart

 ashwinvidam on Nov 15, 2016
Hello,

We have accidentally purchased a product of sennheiser headphones on flipkart on 12th july, we were trying out the steps of how to buy with bajaj emi card, however the product got confirmed. But we have cancelled it immediately once i got confirmed.

Later bajaj finserv started the emi process and started debiting my hdfc bank account with 1667rs for 3 months starting from 2nd sep, 2nd oct and 2nd nov-2016.

I have emailed them multiple times on wecare@bajajfinserv.in, they have initially told me that they will take care of it after oct 10th 2016...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bajaj Finserv — Personal Loan - Fake

 CKN on Nov 14, 2016
I took a loan of worth rs 1, 50, 000 from Bajaj finserv last year in april 2015. I was informed that rate of interest would be 17% reducing however they are charging me 17% flat which means 27.5% reducing. This is how the make fool of the customer. I want to file a complaint against these guys.
I have requested them to make the changes but they are ready to do so.
Please help.
Mob : +919971075988...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Bajaj finserv deactivation of emi card

 Pratik Gosalia on Nov 14, 2016
I have been charged rs. 99 as emi card fee for which i am not aware. Kindly deactivate my emi card! How can you charge me for your emi card which i have never requested.

I have also raised a complaint to your customer care for which the service request number is srn07556709. Neither you call center number takes me to the customer support executive nor your website has any option to deactivate the card.

Let me know if you need any other details....
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — EMI Card Blocked With out Intimation

 yogesh164 on Nov 14, 2016
Hi Need your help in understanding the reason for blocking my Bajaj EMI card with out any reason. I was shocked to hear when i get to know my EMI card was temporarily blocked from Bajaj finserv and was told to contact Bajaj Finserv Customer care on their toll free number for knowing the reason for such block and unblocking the same, when i called the customer care toll free number i didn't get proper reply as it was IVR, neither i got proper reply nor an chance to speak to customer care executive. I like to ask the below questions to Bajaj Finserv customer care 1) Like to know why is my EMI card...
Complaint comments  Read comments Complaint category Business & Finances

Bajaj Finserv — Regarding LED sony 24" TV REPAIRS

 Nirmalesh kant on Nov 14, 2016
Sir we purchased a 24"LED TV OF SONY.within +2yrs extended warranty my tv picture tube problem appear. Bajaj finserv already collected my tv through their's S t point service centre delhi but still not repaired because approval is not provide to s. T service centre delhi.tv collect by service centre before 1.5 months till not repaired thanks Nirmalesh kant mob.no 8826745510 /9718012510...
Complaint comments  Read comments Complaint category Business & Finances

Bajaj Finserv — Decrease in card limit without informing from 160000 to -18000 in just 2 days

 Md shahid m on Nov 13, 2016
We are having a bajaj finserv card which had a limit of 160000 on 22nd october and suddenly on 26th october just before diwali our card limit was -18000 wthout any intimation. We have a clear record and we have not lapsed any instalment. The people sitting in the bajaj office here in vadodara are useless as they have no answer except this that email to wecare@bajajfinserv. their customer care no is also chargeable. this is ridiculous and reallly an unethical behavour. i want my card limit back or else i will get my card closed and stop paying instalment until i get to know the proper reason for...
Complaint comments  Read comments [2]Complaint category Loans

Bajaj Finserv — ECS not Activated Earlier

 Gourishankar Bijjaram on Nov 12, 2016
Hi Bajaj my Loan Ac no. 4000CD22551574, with in a couple of days im going to lodge complaint in Consumer Forum due to services given me by BAJAJ FINESERV. I have requested to activate ECS while having the product it self but it has been not activated, so every month im getting text as ECS MANDATE NOT RECEIVED, hence i have walked in ur Dilsukhnagar Branch (HYD) Multiple times but there was no response even i have given ECS Mandate forms couple of times in ur office but status not updated. Finally they have activated by October month without my knowledge so i have withdrawn my amount to pay directly...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Bajaj finserv personal loan

 JC1 on Nov 11, 2016
I have applied for a personal loan with bajaj on 29th october 2016 and i received confirmation on 1st november 2016 that my loan is approved. But after that my loan was not disbursed . Again after following up with customer support i received a sms and email confirmation on 6th october that my loan will be disbursed within 48 hours. I received an email on 7th november with the neft details that my loan is processed but today its 11th but still money is not credited. I called customer support so many times but no reply from them. I called the ASM of kolkata region, he once received the call and heard...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Delay in addressing concern about the mismatch in loan amount

 Shynianup on Nov 10, 2016
Hi,

I must say about the pathetic service from Bajaj FinServ .
I had taken bajaj FinServ service(Loan404SCE20224671) from @home for sleek kitchen, after they convince me with multiple reasons to go for it.

I have paid back the entire amount which I availed from them and then they were I have two more EMIs to pay to close the finance.
At that point I realized that in their system it is showing 21000Rs extra towards the principal amount, than the amount which I actually got from them.
Not sure whether they have done it knowingly or unknowingly.
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Personal loan( collection of Wrong EMP)

 Prasant Kumar Padhi on Nov 10, 2016
Thru online Bajaj finance limited offered me a PL loan of Rs. 360000 on dtd. 30.03.2016. They have deposited Rs. 345507/- on my HDFC account. The agreement was that there should not be any force closure charges or part payment. But after two month I have got a msg that there will be force closer charge of Rs. 4% which is wrong and illegal.
I have deposited Rs.(one lac) as part payment on dtd. 04/06/2016 thru cheque to reduce my monthly EMI from July'2016. But the said amount and EMI amount is not adjusted and on 05/07/2016 they put a cheque of Rs. 12700/- for Jul EMI instead of Rs. 8923 which...
Complaint comments  Read comments [2]Complaint category Loans

Bajaj Finserv — Extend warranty from company

 Iss1973 on Nov 10, 2016
I take 2 year extend warranty from Bajaj Finerser on my 42” Led TV of Panasonic Company. My TV not working from 11/10/2016. I call customer care of Panasonic first time they deny that your tv in warranty. Then I call Bajaj finance, after a lot of call Bajaj finance accept that it Mistake at Bajaj finnce they not update Data to Panasonic co. After n week person come from Panasonic and told me that your display not working I am update my report to co. and co send new display . when we receive new display. We change it. After one week after a dozen calls I received massage that co not have display...
Complaint comments  Read comments Complaint category Insurance

Bajaj Finserv — My emi card is blocked cust id 29828303

 Shubhda Pawar on Nov 10, 2016
My emi card has been blocked without reason nd it's very stupid since I have been paying all emis on time

The funny thing is they have not informed me can't even get in touch with them cz they don't reply to emails

Definitely would b telling all my family nd friends that it's non reliable other finance companies are way better

Good job ull r just worthless nd the word will spread 😏...
Complaint comments  Read comments Complaint category Business & Finances

Bajaj Finserv — Request no: Resolution of SR no:(07480070-) refund of insurance amount, interest and processing fees

 sunilBD on Nov 9, 2016
Hi,

I have opted for salaried flexi loan in finserv and i had cancelled the insurance amount and fitness report while submitting the documents . But still Finserv peoples charged for insurance, processing fees and interest for that.
My sales representative not ready to cancel the insurance for the same.His name is Anoop(no:8095086648) i have raised a complaint in customer portal and i want the money back.Kindly do the needful.

Don't ever go for Bajaj Finserv for the loan.Since its a bad service...
Complaint comments  Read comments [1]Complaint category Business & Finances

Bajaj Finserv — Another product fone safe

 d53 on Nov 8, 2016
I purchased a smartphone make lenovo on 4/09/2016 through bajaj finance. Now i find that another product naming "digital fone safe 419DFS27404206" is tagged to my loan account.
I mailed to the company to remove this product from my a/c .But they didn't pay any heed rather deducted the 1st installment of emi for this unwanted product. I am astonished for such action of this reputed company.
Now, i request to you please raise the complain to this company and resolve the matter so that i don't loose any money. I shall remain grateful to you.
Thanking you,
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Bajaj Finserv — Existing customers transactions mapped to my new loan

 sjmuthu89 on Nov 8, 2016
I bought bajaj finserv card by 2015. When i purchased the card, a transaction was already there and i wasn't aware of the same. For the past two months am getting call to pay that transaction which was done 2012. I was not holding the card at that time. I was unemployed and was studying in that year. How come i could have done this transaction. I bought this card only on 2015. Am not able to reach their customer care number....
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Change registered Mobile No. with you

 Sanjib1973 on Nov 8, 2016
Dear Sir,

I would like to inform you that my Mobile No. was 9836609382, but unfortunately it was lost and now I want to registered this Mobile No. 9681344346 with you. Please do the needful as early as possible.
You send me a mail to pay online payment of Rs. 204/- and my Loan A/c No. was 410LSM11082080, but when I go to that side for payment of Overdue payment on this website www.bajajfinservlending.in there ask me to give my Loan A/c No I give the box my loan A/c and the massage will come Eror as wrong Loan A/c No. Please help me they ask to me that 16 digit loan A/c No....
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Personal Loan - Flexi Plan - Moved to Finnone

 Prabhakaran G on Nov 8, 2016
Bajaj Finserv Loan No. 5321335520551

Applied Personal Flexi Loan from Bajaj Finserv. I am in money urgency so I have checked Relationship Manager. They agreed to release money in 4 days from the date of applied. First two days address verification was done. Then loan approved and moved to Finnone status. There after no one answering and picking my call. My Sale Rep Shruthika Nardekar Ph No. 9052438168

I am frustrated to calling them. Please help me to money disburse or cancel my loan without any money charges....
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Delay and harassment by salespeople

 smpathrot on Nov 8, 2016
I applied for home loan balance transfer, but till after 45 days amount is not disbursed to me. Sales person and asm are just playing tt with me. Also they are trying to digest my 9700/- cash which i given them for modt charges.
When i am checking online in experia acount, everything is visible to me even its showing cheque number and interest is already started from 29-sep-2016, but till today they have not given me disbarment.
I escalated to customers experience head, but they are also not looking in this case in depth.

Now asm cancelled my application and asking me...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — 5 times deduction from loan amount

 raovishal on Nov 8, 2016
Dear sir/madam..what a great service you have ...i m tried to call ur customers service last 3 days from date of 4 to 7 ..but all customer service executive are busy from 9.30 to 6 pm.no one is there to entertain the customer ...2 how cum u deducted 2 times bounce chrges in date of 4 and 3 times in date of 5 .at the time of purchase you r calling 100 times after the any purchase no one is there to help u..i want my bouce charges back .its illogical deduction done from ur side..plz slove it as soon as posible. And call mi i want a call with your seniors who can exaplain the reason of such thing ..if...
Complaint comments  Read comments Complaint category Mobile Handsets

Bajaj Finserv — Fraud, cheating and misleading information

 mayank2121 on Nov 7, 2016
Hi,

Recently i have purchased the Phlips LED TV 43PFL4351 from DIGI SMILE STORE, Ambedkar Road, Ghaziabad. to my surprise the executive on behalf of Bajaj Finserv doesnt have the full information about the Finserv products and misleading information,

LOAN ACCOUNT NUMBER - 5810CD30313660

I had to pay a total of Rs 1352 the break up for the same as follows:-
1. Charges from customer - Rs 649
2. Down Payment - Rs 101
3. Also the 2% transaction charges - Rs 602 for the DIGI SMILE STORE.

When Bajaj Finserv says its 0%...
Complaint comments  Read comments Complaint category Business & Finances

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