Bajaj Finserv Customer Care
Bajaj Finance Limited/ Bajaj Finserv Lending
Customer satisfaction rating: 16%
Submit a Complaint
907
COMPLAINTS

Bajaj Finserv Customer Care

Bajaj Finance Limited/ Bajaj Finserv Lending

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Address
4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks:Near Virwani Industrial Estate
Off Western Express Highway

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
136
83

Mobile:
Mobile:
88
66

Additional info
Customer satisfaction rating
16%
Complaints
907
Responses
545
Resolved
13
So far so good - The company responded to our notifications and is working on resolving complaints.

Bajaj Finserv related photos (105)

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Bajaj Finserv Customer Care related pictures (105)

Bajaj Finserv Complaints & Reviews

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Bajaj Finserv — Misselling & Cheating by Bajaj

 surekha73 on Jun 20, 2016
This is with regards to personal Loan for Rs.5, 00, 000/- which I am availed from you guys in March 2015 and PL Account number 405SAL08457887.

I had also received a communication from Bajaj that there will be 0% Pre closure charges & 0% Partial pre payment charges after 1st EMI.

Today I had sent my person to initiate closure of Personal Loans through my own funds. To my surprise the arrogant female at closure desk Ms Shivlala Ambiket who has " Zero Customer Service Sense" says that Pre Closure charges is 4%.

Is this some kind of joke. This is least expected...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Foreclosure charges levied.

 Harish Amin on Jun 19, 2016
Hire purchase agreement no 4050PL20556283 dt. 15.3.16 .

Sir when I took the loan in march 16 of rs.400000 the agreement and first schedule mentioned NIL for closure charges. I took loan from hdfc to close the loan of bajaj finance as it was on high interest rate. When I went with the dd to clear the dues to bajaj finance they charged me foreclosure charges. I emailed bajaj finance to remove the foreclosure charges as there is no other desk where a customer can have a day of his grievance. After a week also they replied in email of foreclosure charges. I paid 385000 loan balance plus...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Fraud & cheating by bfl in the name of insurance with personal loan but not issuing the policy

 Devraj Singh Bhadauria on Jun 18, 2016
Dear sir/madam

I had availed a salaried personal loan that came with an forced insurance.

Below are my details:
Name: devraj singh bhaduria
Lan (Loan account number): 410spl08036972
Loan type: sal (Salaried personal loan)
Date:28.02.2015
Loan amount: 3, 25, 000/-
Group insurance charges: rs.25, 000
Rate of interest (Roi): 15.5%

While sanctioning the loan rs. 25, 000/- was deducted for group insurance but i was issued insurance policy only for rs. 10534/-. Where is my remaining amount of rs. 14466/-? This...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv Lending — Violation of foreclosure charges clause

 Rajeev1985001 on Jun 18, 2016
I have taken a loan from bajaj finserv at the fixed interest rate of 14% of 5, 70, 000. My loan account no is “401spl14845296”. When i applied the loan in the document’s terms and condition it is clearly mentioned that there will not be any charges on foreclosure and prepayment. Even after loan disbursement in the service guide book i received a letter with the same terms.

I like to close my loan and requested for the foreclosure letter on 16th june 2016, received the same on 17th june 2016. But the foreclosure letter i received from bajaj having 4% foreclosure charges plus...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — False commitments towards personal line facility

 saumya ranjan on Jun 18, 2016
Initially I thought not to mail out here and wait for couple of days but, eventually I had to do it.

I am very much dis-satisfied with the service being offered to me by Bajaj Finserv for one of the product I had applied for a product called as "Personal Line Draw" . Here are the issues.

1. Bajaj Finserv team says they will respond the issue in 2 days. I logged an complaint on 14th June 2016 on experia portal with reference number: 05723303. It has been 3 days I didn't get any updates.

2. I applied for Personal Line Loan application via reference number:...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Imp info of loan was suppressed / extra fees charged / though complaints not resolved changes status as resolved

 pathanraju on Jun 17, 2016
I have booked and obtained flexi personal loan from bajaj finserv and observed (After disbursement) that they are wrongly reducing my credit balance too. Upon inquiry, i was told that it is the process that we are deducting interest as well as reducing credit limits, but the same was never informed to me. Suppressing such material fact and selling the product is illegal. Hence, i should not be liable for the information deliberately suppressed by the representative as i would not have obtained loan if the said would have been informed to me.
Additionally, when certain documents were sent...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Collection practice and a request to consider

 Mayur 1012 on Jun 17, 2016
I naina tilwani, a resident of vadodara (Gujarat, india) would like to bring to your notice that on september 25 2015, i had purchased furniture on consumer loan by bajaj finserv, loan account number - 413sce14782871 with an emi of rs.7056 with a pay back period of 8 months.
As a genuine customer am fully aware of my responsibility to pay back loan
As per schedule but in past few months my financial situation had changed
Drastically due to which i could not arrange the funds and could not
Deposit a single emi as well to my utter regret.
In the month of october,...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Personal loan: levy of foreclosure and part prepayment charges

 praveenmalviya on Jun 16, 2016
My personal loan was sanctioned a year back on below terms & conditions for part payment/foreclosure charges, i have approval mail as a proof.

0% foreclosure charges after 1st emi
0% part payment charges after 1st emi (You can do 6times part payment in a calender year)

Now suddenly you are sending mail to me for 4% foreclosure and also part payment charges if part payment is more than 25% of outstanding amount. This is illegal practice as i chose you (Over hdfc) for loan on higher interest rate because of the 0% foreclosure & part payment charges and now you...
Complaint comments  Read comments [5]Complaint category Business & Finances

Bajaj Finserv — Violation of written foreclosure charges clause

 Sourish Chatterjee on Jun 16, 2016
Salaried loan pl
Loan no: 401spl10057114
Name: sourish chatterjee
Loan amount: 4, 00, 000

I have written proofs of nil prepayment, part payment and foreclosure charges when i took pl from bajaj fin in may 2015. I was trying to pay off the balance outstanding last week, when i was told there has been a foreclosure charge of 4.60% introduced from 1st june. I am not sure if the nbfc can suddenly change their policy on the contrary to the written promises when loan was applied. Moreover, i was not informed through any communication channel about this.
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Personal loan - foreclosure charges cheating

 pgurwani on Jun 16, 2016
Bajaj confirmed for zero foreclosure charges while taking loan.
Now that interest rates have fallen they have started cheating their customers, suddenly i got notification from them for charging 4% foreclosure charges.
No proper response from their customer care.

Bajaj finserv has recently revised charges on the loan and strangely applying it to already existing loan customers. This is truly ridiculous to see such unlawful fearless acts at national level. This company is tempting people with false promises and literally exploiting needy people. So called customer care...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Personal loan : 405sal2223548 foreclosure charges

 ebavkar on Jun 15, 2016
Hi,

I had taken personal loan from bajaj finserv on 29th april 2016 because they promised me nil foreclosure charges post the clearance of first emi and zero prepayment charges while signing the loan agreement. I agreed to take the loan as i needed the loan amount of rs. 4 lakh only for a week and wanted to close the loan asap but as per the policy waiting till the first emi (2nd june) to be cleared. To my surprise, i got a mail from the company regarding the change of policy and now there will be a foreclosure charge of 4.06%. I was totally into shock!! I dropped a mail to the customercare:...
Complaint comments  Read comments [2]Complaint category Loans

Bajaj Finserv — Harsh behavior of customer care executive and ill behavior

 Anshu bhardwaj on Jun 15, 2016
I have made the EMI payments through the www.paynimo.com provided by Bajaj Finserve. Though i am getting regular call may around 8 to 9 call stating that i have not made the payment. I told the executive i have made the payment and i have received the acknowledgement from Bajaj Finserve towards the payment i have done. If i am trying to explain and asking them to update in their system, they are disconnecting the call and no one is bother to listen my problem. It is really ridiculous. I am a working women and i am getting calls in between the work and meeting that is really affecting my work and...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Breach of an agreement

 vicky2020 on Jun 15, 2016
Bajaj Finserv has recently revised charges on the loan and strangely applying it to already existing loan customers. This is truly ridiculous to see such unlawful fearless acts at national level. This company is tempting people with false promises and literally exploiting needy people. So called customer care saying they are charging 4.6% foreclosure but in foreclosure letter they are adding it under "other" section and very cleverly mentioning separate section which says 0% foreclosure charges. On paper they are not showing it as foreclosure charges. I am tired of contacting them.

I...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Lied on zero foreclosure charges, cheating on foreclosure charges

 Daruru on Jun 15, 2016
Hello sir / madam-

Bajai finance is forcing me to pay 4.6% foreclosure charges. I'm the old customer and at that time they told me that there is no foreclosure charges and part payment charges are applicable. That why i took loan even it is high interest rate.

And now i want to close this account with all outstanding balance, but now these guys are saying i need to pay foreclosure charges 4.6% (It's comes around 40 thousands).

New rules can applicable only for new loans not for old loans. As per the previous agreement i can pay total outstanding...
Complaint comments  Read comments [7]Complaint category Loans

Bajaj Finserv — EMI card dispatch

 Sheshank Kumar on Jun 15, 2016
Hello,

Thsi is my customer Id 26138444, it's almost 6 months i have sucessfully paying my loan in bajaj sinserv for the products i took, but still i didn't receive my bajaj EMI card.please suggest what to do.

i was trying to reach customer care i don't get any response from them so please let me know what to do to get my card from bajaj.

Sheshank...
Complaint comments  Read comments [1]Complaint category Credit Cards

Bajaj Finserv — Mentally harassment

 sahani.hwa on Jun 14, 2016
Mai dharmendra sahani
Mere pitaji ne 6 mahina pahele bajaj finsev se mobile loan pe liya tha unhone sath me insuranse bhi liya tha
Unhone ne 2 emi bhara tha aur tesare emi ke bad unki death ho gai
Aur ye log paisa maang maang ke mentally harrasment kar rhe hai
Maine insurance claime kiya 3 mahine bad paisa mila
Mujhe itna detail chaiye ki insurance ka bhi paisa bharna padta hai kya 652 ka 4 emi insurance ka
Maine to suna hai ki jab death ho jati hai to emi maaf ho jata hai aur jo claim hota hai wo mil jata hai aur baki emi bharna nhi padta hai
Aur...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Abruptly added foreclosing and part payment charges and online pre payment facility

 Mahammadrafik Inamdar on Jun 14, 2016
Dear Sir/Mam,

I am Mahammadrafik Inamdar from Bangalore. I am having personal loan from your bajaj finance about 6 lac. I took this loan in March 2016.When i applied for this loan they offer me nil (0) foreclosure charges benefit and charged me 13% rate of interest and 1.5 % processing fees. However at the same time i was getting offer of low interest and 0%processing fees from another bank. But Bajaj have changed the policy terms which is effective from 1 June 2016 so now you have to pay 4.60% foreclosure charges on outstanding loan amount also they removed online prepayment facility...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Sudden introduction of foreclosure charges on pl

 Ayaskant Swain on Jun 13, 2016
My personal loan no with bajaj finance is 404spl19261021. They have suddenly introduced 4.60% of foreclosure charges on personal loan. I even fought with their customer care support on phone. I complained to their customer care service by email and received reply from their wecare service. They straight forwardly refused to waive off the suddenly introduced foreclosure charges. They had offered me the loan on nill prepayment charges. It is written on my loan letter. So i did not have any option other than paying a huge amount of foreclosure charges to close my loan. Today i paid the foreclosure...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Calls to take loan

 vinayedbl on Jun 13, 2016
Dear sir,

I am getting calls from bajaj finserv everyday. I get about 5~6 calls per day. Its an automated call regarding offering me loan. I have blocked about 20-30 numbers from bajaj finserv till date and everyday i get call from a new number.

My number is 7848053730

I am not interested to take any loans. I need these calls to be stopped immediately. Please help me with a solution on this

Thanks
Vinay naik...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv Lending — 401SAL05104799 - unilateral decision to increase rate of foreclosure 4.60%

 Baljinderp on Jun 10, 2016
Hi bajaj finserve team

My loan number is 401sal05104799, i have a loan running at 14 % with zero foreclosure charges and nil prepart payment charges . How can you change unilaterally to 4.60% .

Other banks have been offering at 11.49%, only reason i gave 14 % was to prepayments partially and 0 % foreclosure . You even forced me to buy insurance also .

If you change it please reduce it to 11.49 % from beginning and refund excess amount at 14% only for all the payment done . This demands explanation. Kindly revert, awaiting answer.

The decision...
Complaint comments  Read comments [3]Complaint category Loans

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