Bajaj Finserv Customer Care
Bajaj Finance Limited/ Bajaj Finserv Lending
Customer satisfaction rating: 16%
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974
COMPLAINTS

Bajaj Finserv Customer Care

Bajaj Finance Limited/ Bajaj Finserv Lending

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Address
4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks:Near Virwani Industrial Estate
Off Western Express Highway

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
156
88

Mobile:
Mobile:
105
71

Additional info
Customer satisfaction rating
16%
Complaints
974
Pending
557
Resolved
19
So far so good - The company responded to our notifications and is working on resolving complaints.

Bajaj Finserv related photos (112)

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Bajaj Finserv Customer Care related pictures (112)

Bajaj Finserv Complaints & Reviews

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Bajaj Finserv — Harassing on daily basis via phone calls and emails

 sgupta182 on Jul 18, 2016
Dear all,

This complain is against the bajaj finserv. i took loan for 16000 rs from them and due to their fault i paid the whole money in the next month so that my cbill not get impacted. please find below the whole scenerio:

I took loan from them and due to their fault i paid off the whole amount and have already shared my receipt no (193181985 and 193181959) for the foreclosure of my loan account no 4010cd22872315 and 4010cd22872331 in thru email, not sure why are these guys again asked me for the scan copy of the receipt instead of checking the details with the...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Card no.2030 4000 2985 5899 - emi issue to address immediately

 Chitravi on Jul 17, 2016
This is my 5th email to your desk and i am getting same email from your end. Is it the way of treating clietn kindly make it present at proper department or give me the details for connecting. Today its 17th i am taking this issue from 2nd july. I will take up this matter upto consumer forum as i have been taught wrong commitments from executive at the time of purcahse and also visited the indore, ujjain branches.

I am highly dissatisfied with the concern i am facing

Kindly do resolve or let me know how do i approach your md or ceo of the organization.
My number...
Complaint comments  Read comments Complaint category Mobile Handsets

Bajaj Finserv — Emi card issued without consent

 Shai Lesh on Jul 15, 2016
I have taken the mobile loan from the company in 2015, at the time of filling form and any formalities i have not been told about emi card.

However it was sent to my address.. I thought it would be goodwill from company to send emi card so that in case i buy it again with bajaj fin, they do not have to verify documents again.

What i was not aware is the condition of 100 rs debit per annual if you dont purchase anything.

I want to cancel my emi card, but there seems no easy way to do it.

Why the hell the issue emi card without customer...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Loan against property loan#421lap24747211 - amount not yet disbursed

 GOWTHAM .S on Jul 15, 2016
Loan application no: 23382847129

Sourcing channel name: premkumar p (Psf - lap) coimbatore

Sanctioned date : 14-june-2016

Sanctioned credit manager : gopalakrishnan mk

Original document handover date : 29-june-2016

Mod registered date : 30-june-2016

Processing fee dd dated 30-jun 2016 : rs.40000

Loan amount applied : 4850000

Emi start date : 02-08-2016

Lan number: 421lap24747211


With references to the above details, still i didn't have the...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Salaried loan

 jhagaurav on Jul 15, 2016
I am running a personal loan with bajaj finserv and loan id is *************.

As per my loan agreement dated 19/08/2014, i had not to pay any charges for partial payment or pre-closure against my loan account which is clearly mentioned on mail also sent by them.

But later when i was planning for pre-closure i come to know (through wecare@bajajfinserv.in) that bajaj finserv has changed the policies from june 2016 and because of this, i would also need to pay charges for "partial payment" or "pre-closure" @ 4% and 2.3% respectively, which is totally violation of my initial...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Foreclosure charges issue

 ಮಂಜುನಾಥ್ ಬಿ ಹೆಚ್ on Jul 15, 2016
Hello,

Bajaj finance has promised me saying that they are not going to take any foreclosure charges on personal loan but now they are taking some 4.6 % and this not fair
Please look into this serious issue and kindly do the needful at the earliest

Regards
Manjunath...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Part payment and foreclosure charges

 veerndra on Jul 15, 2016
Loan account 404sal18280424

This email is regarding the partial payment and fore closure charges.

Your service request no. is: srn05935140 i have got his number on 4th july till now i didn’t get any response.

I have sent mail to you also but i didn’t get any reply from you as well.

In the welcome mail you mentioned as the amazing benefits like no foreclosure charges and nil part payment changes.

Last saturday i tried to make the partial payment the executive asked me to pay 2.3% charges for my part payment. this is a...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — ECS Debit

 Sudarshan Menon on Jul 13, 2016
I saw that the below transaction happened on 22-jun-2016 from bajaj finserv. all my ecs related transfers was already closed by 2014. after 2 years the below transaction has happened for rs 99. i have asked the citi bank to immediately stop the ecs debit payment.

Ecs debit paid paid to bajaj c4000cd0108140:1000009:tech process refno:4000cd0108140 ref no :- 9001521065

Customers be aware of bajaj finserv. immediately close all your old ecs debits with them. they can take amount from you anytime if its kept open even after the loan is closed....
Complaint comments  Read comments Complaint category Insurance

Bajaj Finserv — Nil fore closure and part payment benefit is removed from my personal loan account

 nssanthoshkumar on Jul 13, 2016
I availed a personal loan from bajaj finserv in jan, 2015 with nil foreclosure and nil part payment charges in the agreement. however now they have started charging 4.6% for the fore closure and 2.3% for part payment since 1st june 2016. i just came to know about it yesterday. i contacted their customer but not yet settled on this issue by them. it is against the initial agreement and against the consumer rights. please help me to get the waiver on the fore closer and part payment charges. thanks...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finserv — Enter the PAN Number Error

 lokshanag on Jul 13, 2016
Sir, I have do online registration in Bajaj EMI Card but my PAN NUMBER does not exist. My PAN Number is BBBPG9927M ....
Complaint comments  Read comments Complaint category Other

Bajaj Finserv — Card not received [Resolved]

 Amit Chouksey on Jul 13, 2016
In continuation of my last i am again writing to you. i have receive a
Msg by blue dart courier for shipment of consignment (waybill
No.43413179471) which have a bajaj emi card but i have not received
Any card yet. today when i called to their customer care executive
They told me that the consignment has been stopped by bajaj due to
Ome communication error. look i have a all the evidence which shows i
Paid for that card and i also have a evidence for dispatch. i dnt
Understand why you people ruining for 349 rupees. its my last mail to
You if...
Complaint comments  Read comments Complaint category Credit Cards

Bajaj Finserv — Partial-Payment and Pre-Closure Charges

 Vijay Badola on Jul 12, 2016
Hi
I am running a personal loan with Bajaj Finserv and Loan Id is 401SOL17697178.

As per my loan agreement, I had not to pay any charges for partial payment or pre-closure against my loan account which is clearly mentioned on mail also sent by them.

But Later when i was planning for pre-closure i come to know (through wecare@bajajfinserv.in) that Bajaj Finserv has changed the policies from June 2016 and because of this, I would also need to pay charges for "partial payment" or "pre-closure", which is totally violation of my initial loan agreement which was executed...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Foreclosure charges - chandan jagwani

 Chandan Jagwani on Jul 12, 2016
Hi,
I took a personal loan from bajaj finserv in august, 2015 in the amount of 2 lakhs for 24 months. I agreed to avail loan from bajaj finserv at higher interest rate compared to other institutions is because they had no foreclosure charges. Now, i am trying to foreclose my loan and they are charging me around 6000 as a foreclosure charge and claims that it is applicable to all customers from june, 2016.
I understand due to the current market situation they might have added the foreclosure charges in their policy but why should the existing customers get affected because of this....
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Not refund my excess money received

 Vijay Rastogi on Jul 12, 2016
Reminder 3
With reference to my consumer durable loan a/c no 4010cd18056075, i have already given the cheque of rs 7650/- at your pitampura branch and closed the account.
The cheue has been cleared on 28.06.16 but again rs 2550/-has been deduct from hdfc bank on 02.07.16. I have also visited at your pitampura branch on 6th july 16 and request to rsolve the issue but still i have not got my money back
Coustomer executive assured me that the excess money deducted will be refund in my account by 10 th july but yet the money not transfered into my account
You are requested...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Excess charges applied over consumer loan

 harshal upasani on Jul 11, 2016
I want to close my bajaj finance consumer loan account number : 4k2rcd21626374.

Bajaj finserv claims that the subvention charges are borne by them and not consumer but the foreclosure amount total sum rs. 24339 comes to be extra exceeding the balance loan amount (Rs. 20100) plus subvention charges. (Rs. 2429)

What is this extra amount for? And why should i pay that?...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Please remove my number from automated list

 venkatrxp on Jul 11, 2016
Hi,

I am receiving automated calls from bajaj finserv to take loan, N number of times i have informed them that i am not interested.

Please stop calling ME on 9866767050.
Most of the call are automated.

Regards,
Venkat....
Complaint comments  Read comments Complaint category Loans

Bajaj Finserve — Foreclosure charges on personal loan - 406sal20939642

 Deepanshu Shrote on Jul 10, 2016
Hi,

I have recently taken a personal loan from bajaj finserve, however when i availed a personal loan they have clearly mentioned that i will not have to pay any foreclosure charges after 1st emi.

When i have sent a mail to bajaj finserve to foreclose my loan after 3 emis, they have sent the below mail stating i have to pay 4.60% foreclosure charges incl service tax due to change in policy. This is seriously unfair and i am not receiving any support from bajaj's grievance redressal team.

Please help.


Dear customer,
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Return our money

 Rajesh manilal patel on Jul 10, 2016
I, Rajesh Manilal Patel, purchase a LED From Shree Laxmi Electronics, from Bhayandar [east] .My EMI was 2980. But Bajaj Finance has wroungly cut by 4384 rupees. I would like to request you to the look this matter n return my amount 1404 rupees. My Loan No;5770CD13933385. My mobile no;8097408802....
Complaint comments  Read comments Complaint category TVs

Bajaj Finserv — Personal interest rate increased without asking me

 namdeo sargar on Jul 10, 2016
I am namdeo r sargar from delhi i taken personal loan from bajaj finserve but interest is increased without asking me my mo number is 9968596917 kindly contact and i want return whole money to bajaj finserve kindly this unhappy things with me send contact number my loan account number is 401pst24797576 amount rs 75000 /- the loan was approved 18.21 interest per annual but after they increase my rate of interest without asking me and taking processing fee rs 6728/- for approving loan amount rs 75000/- only how recivar survive this type of loan processing then require judgement for me i indian ideal...
Complaint comments  Read comments Complaint category Loans

Bajaj Finserv — Charging foreclosure while it was mentioned free in the offer

 sujeet on Jul 8, 2016
I took Personal loan from Bajaj Finserv where they gave me written promise that they will not charge any foreclosure charge.But now at this moment they are asking almost 15000 INR for foreclosure charges, i have contacted their call centers etc but no one is helping and adamant to charge it, also i logged complaint more than 1 month ago, so far they did not give proper reply, it seems they want to prolong the discussion so that i can keep paying installment them and do not foreclose the loan, Now from few days i am trying to pay whatever amount they have on me (including foreclosure charges) but...
Complaint comments  Read comments Complaint category Loans

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