[Resolved]  Bharati Airtel — Waiver not adjusted against my payment

Address:

Gurgaon, Haryana

I had used Bharti Airtel Boradband services. My Airtel no & Account id was [protected] & [protected] respectively. In the month of August 2013, I planned to shifted to a new location so, I applied for the disconnection. But later on I received call from Airtel customer care. They offered to me that they can relocated my connection to the new location. But I didn't want to pay for the month of September 2013. I wanted a gap of one month as I was going to shift in the month of October 2013. So, they offered to me that I can change my plan to a lower package and a waiver will be given to me for the gap month and thus making my net due payment negative. And I can continue my connection from October at the new location. It was confirmed to me that a waiver will be given to me and my due payment till September end will be negative . So, I accept this offer. But later on they informed me that they are unable to provide the Airtel connection at my new location. So, I asked them to disconnected it. After few days I started receiving call that I have a due payment. I informed that I had been given waiver. They never objected on this. But they called me 2-3 times more and I reiterated about waiver. They never objected any of the time. But now I am receiving email that for the payment the due amount of within 7 days. This email is totally uncalled for when the matter has been discussed so many times on the phone. Following are some of the request no.s which might contain details pertaining to this matter. 37593728, 37856502, 37933094, 38946430, 39147440. You have more access to records than me. Kindly check the records and reconcile. Thanks & regards Rahul Singh Bhandari