Bharti Airtel — Balance deduction without prior notice.

Address:

Thane, Maharashtra

Hi, Recently I made up my mind to switch over my mobile service provider from Bharti Airtel to some other, after using it for more than 10 years. I already have my 2G Internet plan active on my mobile. On 8th of May 2014, I renew my 2G plan of 625MB for 25days with recharge of Rs.125 On 12th of May 2014, I left for Himachal. On 22nd of May 2014, I returned from Himachal, at around 10pm in Tarapur. On 23rd of May 2014, my Airtel balance was 0. So I took a credit of Rs.10 from Airtel and in return they are going charge me Rs.12. On 25th May 2014, I can't able to access Internet for making payment of my bill. On same day, I recharged with Rs.120 twice with full talk time. My balance was showing Rs.240. But after few minutes I received a sms from Airtel stating that they have deducted Rs.12 for my advance of Rs.10. But when I checked my balance, it was showing Rs.223. So I made an enquiry regarding my additional deductions of Rs.5 at customer care @198. But they said, they don't have any details regarding the extra deduction. But they gave me an assurance that they will contact me within 4hrs for explaining the same. So later I requested for 3G activation for 250MB @ Rs101 by smsing on 121 with "3G". I received a sms stating that your 3G service will get activated in 30mins. But didn't receive any confirmation from Airtel. Later when I checked my balance, it was showing Rs.84. Again I tried to contact customer care for same purpose but they are unable to explain it clearly. So I requested that I want to talk to their superior. They told me to hold on the line as they are transferring the line to superior. But after waiting for more than 2minutes they drop the call. This happened more than once when I tried to talk to their superior. Lastly when I got to talk to superior at customer care, he told me that your balance got deducted due to using of 2G and it was using my main account for deduction. But I told him that I already have 1 more day to get expire my 2G plan and I also applied for 3G plan after my recharge. But he told me that your 2G plan was expired on Saturday. I asked him that I didn't receive any sms regarding this. He told me that they informed me through message. But I didn't receive any sms regarding this. I also requested him to please check my sms log which they use to inform customer. But it was all in vein. He told me that you use net, so there was a deduction. But I hardly surf the net for the payment of my bill. And they deducted total Rs.144. And when I asked him to explain the Internet data usage for the same. He clearly denied to explain anything. But I can't understand, why they don't inform me in the first place that my 1st additional deduction was made for using an Internet. If they had informed me in first place, I could able to deactivate my data usage and able to save my main balance account at the same time. I told to superior @Airtel customer care that they make this kind of loop holes to extract extra money from customer without prior informing the customer. I told them that they should inform the customer through SMS that "now onwards your main balance will be used for your Internet data usage". I also mentioned that this kind of activities looks like theft. He said "its your point of view not our". So I can't understand how to deal with this kind of situations. I know this kind of situation also going to happen again and again with me or with someone else in near future, with the same mobile service provider or the other.