Bharti Airtel — Cheating

Address:

Lucknow, Uttar Pradesh

Tel. No. 0522 4028569 A/c No. : 16153352 I had taken a Airtel Broadband connection on 24.1.10 with 1 Mbs Plan with 8 gb download limit for Rs. 599/- which was further enhanced to 2 Mbs and 10 gb download limit for an additional Rs. 100/- per month in mid 2011. Have been paying Rs. 787 p.m. till April 2014. Airtel through its advertisements highlighted “ALL its broadband plans have a minimum of 2 mbps connectivity. Have been getting just 512 kbps speed ever since and in June 2014 the company takes cognizance and changes my plan to 2 mbps with 7 gb limit and 649 p.m. charges and on pursuing change my plan to 10 gb data limit with 4 mbps plan and 649 per month payment. Providing me with 2 months of waiver only. But the company is very quiet on the 512 speed supplied since Dec 2010. Airtel says they downgraded my account to 512 kbps and 10 gb data limit without informing me or taking my consent. Even my bills did not exhibit and plan details whatsoever. It would be great if my case could be taken up with Airtel through your esteemed platform “Pehredar”. Regards J.S.Sethi 145/1/2 Chander Nagar, Alambagh, Lucknow-226 001 Mob: [protected]