Bharti Airtel Limited — unnecessary penalty at the time of port out

Address:

Gwalior, Madhya Pradesh, 474005

My company name is anant toyota gwalior we have cug connections of airtel from the accounts of shree tulja bhavani automobiles pvt. Ltd. We are complaining for some issues as given below
1. Airtel had imposed an outstanding of rs. 24000.00- approx to us and didn’t clarify about the outstanding only just saying verbally that the outstanding because of late payment
2. They had committed to us that they will waive off of all amount to our outstanding but only waife off rs, 12000/- then at the time of bill payment they get refund back waive off amount of rs. 12000/-
3. From june 2017 bill they are giving 5 numbers extra bill even we have not used that number at single time and the bills of these 5 number of rs 4000/- till date.
4. We are calling to them 10 times in a day but they are not picking our call even a single time.