Bharti Airtel — Network issue

Address:

New Delhi, Delhi, 110008

Hi team,

I have tried all available resource to escalate this matter however there is still no update. You can refer to various email sent to airtel and response received.

I was shocked when i recvd message from airtel customer support that stating network coverage is fine. I am pretty much sure that team who is sending these messages is not educated at all.


• net

•
• 10/19/15 at 1:06 pm
To
• [protected]@yahoo.Co.In
Message body
Dear mr. Kumar,

This is with reference to your e-mail dated 6th october 2015; regarding network coverage problem on airtel number [protected]. We apologize for the inconvenience that you have been facing due to network issue in t-318 g baljeet nagar, delhi-110008. We understand how upsetting this must be and we appreciate your patience in this matter.

You have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your vicinity once the site is installed, network strength will improve considerably.

If you have any further queries/concerns, please contact us at [protected]@airtel.com

We will make every effort to revert with a resolution as soon as possible.

Regards
Manmohan singh
Customer services
Bharti airtel limited


• net

•
• 12/16/15 at 1:23 pm
To
• [protected]@yahoo.Co.In
Message body
Dear sir,

This is with reference to your communication dated 16th december 2015, wherein; you complained regarding weak network coverage on airtel mobile number [protected].

As per your telephonic conversation with undersigned on 16th december 2015, this is to apprise you that we are in process to resolve the highlighted concern and will update you on the progress for the same, latest by 21st december 2015.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Seema
Customer services
Bharti airtel limited

From: ashish
Date: 16 december 2015 12:51:49 am ist
To: "sunil. [protected]@bharti.com", "appellate. [protected]@in. Airtel.com", "[protected]@bharti.In", "compliance. [protected]@bharti.In", "corporate. [protected]@bharti.In", "[protected]@bharti.com", "nodalofficer. [protected]@in. Airtel.com", "gopal. [protected]@in. Airtel.com", "ceo. [protected]@bharti.com"
Subject: re: regarding airtel mobile number [protected]

Hi team,

Its been more than 2 months there is no progress on compliant. I will be waiting till december and in case matter is still not resolved.

I will make sure i will share all email trails with media, trai and my solicitor to proceed further with inconvenience issue faced bcoz of network reception, charges claimed by airtel and many more issues.

This will be my last email.
Sent from my iphone


To
Sunil. [protected]@bharti.com appellate. [protected]@in. Airtel.com [protected]@bharti.In compliance. [protected]@bharti.In corporate. [protected]@bharti.In and 4 more...
Message body
Hi team,

I hope you are aware of current situation as your technical engg has visited my location and he is aware of worse network situation.

Plz share further update

Sent from my iphone

On dec 16, 2015, at 12:51 am, ashish [protected]@yahoo.Co.In wrote:


Hi team,

Its been more than 2 months there is no progress on compliant. I will be waiting till december and in case matter is still not resolved.

I will make sure i will share all email trails with media, trai and my solicitor to proceed further with inconvenience issue faced bcoz of network reception, charges claimed by airtel and many more issues.

This will be my last email.
Sent from my iphone

On oct 6, 2015, at 11:05 pm, ashish kumar [protected]@yahoo.Co.In wrote:

Hi team,

I have contacted airtel support services on number of occasions and there is no response. Today i recvd reply from airtel ([protected]) and person i spoke with informed me over the call that he is aware of issue and will be sending details to his senior manager to immediate attention and after few minutes. I receive text message stating times network connectivity is working fine for that moment. I was laughing as i was in my office noida and there are network repeater and signal enhancer installed. Its really funny and i am sure these people are not at all educated to understand level of issue. I had a word with ritika few days back and she told me that she will reply within 2 working days and still there is no update and number she provided is out of service.

Plz look in this issue on priority. — forwarded message — from: net [protected]@airtel.com
To: "[protected]@yahoo.Co.In" [protected]@yahoo.Co.In
Sent: tuesday, 28 july 2015 12:11 pm
Subject: regarding airtel mobile number [protected]

Dear mr. Kumar,

This is with reference to your complaint to dot with the reference number darpg/e/2015/08713 dated 11th july 2015, wherein; you complained regarding network issue for your airtel mobile number [protected].

You have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and the same will be done with-in 90 days. Once the site is installed, network strength will improve considerably.

In case there is any suitable place for site installation, in or around your premises, we request you to provide us with the necessary details.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Tarun arora
Customer services
Bharti airtel limited