[Resolved]  Bharti Airtel — No network coverage and speed in 4G

Address:

Pune, Maharashtra

I took 4G connection on 6th April 014. I was given a Huawei router. In cash, I paid 4, 500 INR. I was assured that wi-fi will be operational in next 2 days. After 2 days when we called Customer Care and asked the status, we were told that my number has been activated. Hardly within a day, it wasn't working initially. In the next 4-5 days, after calling customer care 5-30 times, I was told that the dat ahas been used and my plan has to be changed.Then only it will work. When I asked that already I paid for a plan, customer care executive told that it has been used.And if we want better service than have to take a costlier plan than this one. The truth is we didn't use the wi-fi, then how come the data is used up. It was shocking to hear this. This is total cheating with the customers. Now, there is hardly any network in 4G after changing plan. I called up customer care and the response was unbelievable. Only sometimes it gets network and that also with a very low speed. Bhart Airtel customer executive says that it has be checked before taking the connection and in my area, 4G won't work properly. If that was the case, then why wasn't I told earlier. They say they can't help me. They didn't registered the compalint earlier. It's just a cheap marketing strategy to fool customers. It's a fraud case and I want Bharti to give back back my hard earned money as they have totally cheated me with there services, money, time and trust. For Bharti, it might have been a small amount. But for me, every single rupee is of hard work and I value it a lot. I as a responsible citizen have raised my voice. I hope, I will be given justice. No action has been taken till date to resolve my pain by Bharti Airtel. They are cheaters and a total fraud. Jai Hind Sudhanshu Parikh